Smart Technologies SMART Board SBID-7075, Руководство пользователя

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CHAPTER 3
TROUBLESHOOTING
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Resolving issues with touch and digital ink
Issue Solutions
You’re experiencing the following
or similar issues with touch and
digital ink:
l
When users touch or write on
the screen, the pointer or
digital ink appears in the
wrong place.
l
Touch and digital ink are
intermittent.
l
Digital ink disappears as you
write.
l
Digital ink colors change
unexpectedly.
l
Restart the SMART product.
l
Confirm with the installers that the computer is connected to the SMART product
with only a single cable.
l
Make sure SMART Product Drivers and SMART Ink are installed and running on
any connected computers.
l
Use a known working pen from another SMART product to check if the issue is
being caused by the pen.
l
Remove infrared sources such as incandescent or arc lights, desk lamps and
infrared audio devices or move the SMART product to another location in the
room.
l
Update the firmware .
l
Remove the SMART product from the wall, calibrate it and confirm if this resolves
the issue. If it does, check the wall and wall mount for issues.
The SMART product responds to
touch but not to writing with a pen. Reinstall or update SMART Product Drivers .
The SMART product doesn’t
respond to touch or writing with a
pen. Make sure any connected computers have detected the SMART product’s USB
connection and installed drivers. On Windows computers, open Device Manager
and make sure there is no red X or yellow explanation mark (!) over the
SMART product’s icon. On Mac computers, open System Information and
ensure there are no error messages in the SMART product’s row.
You’re experiencing issues with
one or more of the
SMART product’s pens.
l
Use only SMART Board 7000 series interactive display pens with the SMART
product. Pens from other interactive displays aren’t compatible.
l
Return the pen to its magnetic holder to calibrate it.
l
Make sure the pen’s pressure sensitive switch isn’t damaged or dirty.
l
If one pen isn’t working, make sure the pen is paired with the SMART product
and is fully charged.
l
If all pens aren’t working, return the pens to their magnetic holders and restart
the SMART product.
You can’t write or draw in
Microsoft® Office.
l
Make sure Microsoft Office 2013 or later is installed.
l
Reinstall or update SMART Product Drivers and SMART Ink .
You’re experiencing other issues
with touch and digital ink, or the
previous solutions don’t resolve the
issue. See Referring to the SMART knowledge base for additional troubleshooting
information on the facing page.
Resolving issues with the iQ experience
For information on resolving issues with the iQ experience, including the Whiteboard,
SMART Notebook Player, Browser, Input and Screen Share apps, see Troubleshooting iQ system
software .