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CHAPTER 3

TROUBLESHOOTING

29

smarttech.com/kb/171163

Resolving issues with software

For information on resolving issues with SMART Learning Suite (including SMART Notebook

software), see

Troubleshooting SMART Notebook 17

.

For information on resolving issues with SMART Meeting Pro software, see

Troubleshooting

SMART Meeting Pro 4

.

Referring to the SMART knowledge base for
additional troubleshooting information

Refer to the SMART knowledge base for additional troubleshooting information:

community.smarttech.com/s/topic/0TO0P00000010RIWAY/7000-series

Contacting your reseller for additional support

If an issue you’re experiencing with the display persists or isn’t covered in

Chapter 3:

Troubleshooting

on page 23 or the knowledge base, contact your authorized SMART reseller

(

smarttech.com/where

) for support.

Your reseller might ask you for the serial number for the display or the iQ appliance.

Finding the display serial number

The display’s serial number is located in the following places:

l

In the iQ settings

l

On the bottom frame

l

On the back of the display

Finding the iQ appliance serial number

The iQ appliance’s serial number is located on the iQ appliance.

NOTE

You need to remove the iQ appliance from the display to find the serial number.

Содержание SMART Board SBID-7075

Страница 1: ...ttech com docfeedback 171163 SMART Board 7000 and 7000 Pro series interactive displays USER S GUIDE FOR MODELS l SBID 7075 l SBID 7086 l SBID 7275 l SBID 7286 l SBID 7075P l SBID 7086P l SBID 7275P l SBID 7286P l ID7075 1 l ID7086 1 ...

Страница 2: ...ademarks of Apple Inc registered in the U S and other countries Google Google Cast Google Drive Google Play Android Chrome Chromebook and Chromecast are trademarks of Google Inc Adobe Acrobat Reader Flash and Flash Player are either registered trademarks or trademarks of Adobe Systems Incorporated in the U S and or other countries AirParrot is a trademark of Squirrels LLC registered in the United ...

Страница 3: ... they could touch dangerous voltage points and cause electric shock fire or product damage which may not be covered by the warranty l Do not place heavy objects on the power cable Damage to the cable could cause shock fire or product damage which may not be covered by the warranty l If the glass is broken do not touch the liquid crystal To prevent injury handle glass fragments with care when dispo...

Страница 4: ...f this device and allnearby persons This transmitter must not be co located or operated in conjunction with any other antenna or transmitter Innovation Science and Economic Development Canada statement This device complies with RSS 247of the Innovation Science and Economic Development Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmfulinterference ...

Страница 5: ...ompliant with Class A of CISPR32 In a residentialenvironment this equipment may cause radio interference Radio frequency band and maximum power level Transmitting Band MHz Maximum Transmit Power EIRP dBm 2402 2483 5 5 0 Compliance to Malaysia specification The SMART Technologies ULC Interactive Display SBID 7075 SBID 7075P SBID 7086 SBID 7086P wireless Pen models SBID 7000 PEN and SBID 7000P PEN m...

Страница 6: ......

Страница 7: ...play 9 Waking up the display and putting it back to sleep 10 Using the convenience panel 10 Using touch 12 Using the pens and eraser 13 Using the iQ experience 16 Connecting and using computers 18 Chapter 3 Troubleshooting 23 Resolving issues with power 24 Resolving issues with presence detection 24 Resolving issues with video 25 Resolving issues with image quality 25 Resolving issues with audio 2...

Страница 8: ......

Страница 9: ... Internal speakers 6 Accessories 6 SBA 100 projection audio system 6 SMART Audio 400 classroom amplification system 7 USB extenders 7 More information 7 This chapter introduces the SMART Board 7000 and 7000 Pro series interactive displays About this guide This guide explains how to use a SMART Board 7000 or 7000 Pro series interactive display This guide is intended for individuals who use displays...

Страница 10: ...ack 86 218 cm Yes Refer to the specifications for detailed technical information for this model including product dimensions and weights see More information on page 7 Identifying your iQ appliance model The iQ appliance is installed in the accessory slot of some interactive display models to enable iQ functionality in those models SMART offers several different iQ appliance models Use the Identif...

Страница 11: ...ur computer open and close applications meet with others create new documents or edit existing ones visit websites play and manipulate videos and so on by touching the display s surface Page 12 Writing and drawing support You can write over applications in digital ink using one of the supplied pens and then erase the digital ink using your palm the eraser or the erasers on the pens Page 13 Audio s...

Страница 12: ... Page 6 Screen The following are the dimensions of the screen Model Diagonal Width Height SBID 7075 75 190 5 cm 65 165 2 cm 38 5 8 93 cm SBID 7086 86 218 4 cm 74 7 8 190 3 cm 42 107cm SBID 7275 75 190 5 cm 65 165 2 cm 38 5 8 93 cm SBID 7286 86 218 4 cm 74 7 8 190 3 cm 42 107cm SBID 7075P 75 190 5 cm 65 165 2 cm 38 5 8 93 cm SBID 7086P 86 218 4 cm 74 7 8 190 3 cm 42 107cm SBID 7275P 75 190 5 cm 65 ...

Страница 13: ...dby mode For more information about waking up the display and putting it back to sleep see Waking up the display and putting it back to sleep on page 10 Home button Tap the Home button to open the launcher From the launcher you can open the iQ appliance s apps as well as the settings For more information about the launcher and the iQ experience see Using the iQ experience on page 16 Pens and erase...

Страница 14: ...your iQ appliance model wizard on the SMART support site to identify your model of iQ appliance For more information about the iQ experience see Using the iQ experience on page 16 Internal speakers The display includes two 10 W integrated speakers You can also connect external speakers Accessories Accessories for the display include the following l SBA 100 projection audio system l SMART Audio 400...

Страница 15: ... smarttech com kb 171164 the USB connection between the display and computer should be no longer than 16 5 m If you need to connect a computer that is more than 16 5 m from the display use one of the following USB extenders Extender Specifications USB XT smarttech com kb 119318 CAT5 XT 1100 smarttech com kb 170202 More information In addition to this guide SMART provides the following documents fo...

Страница 16: ...ech com kb 171213 SBID 7286P specifications smarttech com kb 171214 Comparison smarttech com kb 171161 These documents are available in the Support section of the SMART website smarttech com support Scan the QR code on the cover of this guide to view the SMART Board 7000 and 7000 Pro series interactive displays pages in the Support section ...

Страница 17: ...color thickness and other properties 16 Using the iQ experience 16 Using the launcher 16 Using Whiteboard 17 Using SMART Notebook Player 17 Using Browser 17 Using Input 17 Using Screen Share 18 Using acetates 18 Cleaning up the display 18 Connecting and using computers 18 Installing SMART software on computers you want to connect to the display 18 Setting the resolutions and refresh rates of compu...

Страница 18: ...tate when one of the following occurs l The sensors don t detect people in the room for 60 minutes l You press the Power button on the convenience panel The display remains in this partial sleeping state until all pens are fully charged The display enters a full sleeping state after all pens are fully charged For information on how to turn off the display see SMART Board 7000 and 7000 Pro series i...

Страница 19: ...o use with the display see page 20 Using the Power button to identify the display s status The Power button indicates the display s status Power button Display status Off Not receiving power Amber Standby mode White Normal operating mode Adjusting audio If you re presenting content with sound you can use the buttons on the convenience panel to increase and decrease the volume Freezing the screen Y...

Страница 20: ...users to interact with objects on the screen at the same time NOTE The display s HyPr Touch Hybrid Precision Touch proprietary hybrid system greatly improves upon its InGlass core by optimizing both touch and pen performance resulting in virtually no lag and zero contact detect height Exclusive to SMART HyPr Touch allows for SMART s unique Simultaneous Tool Differentiation the use of 10 touch poin...

Страница 21: ... eraser Using the pens The display comes with black red blue and green pens Each pen has an attached eraser and an indicator light The display s bottom frame includes magnetic holders for the pens Removing a pen from its holder activates it and you can use the pen to draw or erase digital ink Replace the pen when you re done using it to charge it ...

Страница 22: ...the pen to the magnetic holder as soon as possible Flashing green or amber while the pen is in the magnetic holder The pen s firmware is updating Wait for the light to stop flashing This indicates the pen s firmware has completed updating CAUTION When you return a pen to the magnetic holder make sure it s centered in its holder to keep it from falling and being damaged The pen s light turns on to ...

Страница 23: ...r to keep it from falling and being damaged Writing drawing and erasing The display includes black red blue and green pens which you can use to write or draw in digital ink You can erase digital ink using the eraser ends of the pens the eraser or gestures NOTES l Up to four users can write or draw digital ink on the screen at the same time Each pen writes and draws in its own color The Pen ID feat...

Страница 24: ...er the digital ink you want to erase OR Move your fist or palm over the digital ink you want to erase Changing pen color thickness and other properties You can change a pen s default color thickness and other properties l To change a pen s properties while using the Whiteboard app or any of the other apps in the iQ experience see Using the Whiteboard l To change a pen s properties while using a co...

Страница 25: ...and eraser on page 13 To learn how to use the other features of Whiteboard see Using the Whiteboard Using SMART Notebook Player Use SMART Notebook Player to open view and interact with SMART Notebook software files Notebook Player makes it easy to present SMART Notebook files and play SMART lab activities on the display You can also install the Notebook Player app on your iOS device to view and co...

Страница 26: ...n using the Browser app or Screen Share app you can write or draw on acetates and save them to the Whiteboard library To learn more about acetates see Using acetates Cleaning up the display After you ve finished using the display show the launcher and tap Clean Up to clean up the display for the next user Connecting and using computers Installing SMART software on computers you want to connect to ...

Страница 27: ...ng Pro software are bundled with the following software Software Description SMART Product Drivers Enables connected computers to detect input from the display SMART Ink Enables you to write and draw in digital ink over applications files folders websites and any other open window on connected computers Setting the resolutions and refresh rates of computers you want to connect to the display The f...

Страница 28: ...nel as shown in the above diagrams l Your organization s installers might have connected cables to the connector panel or the convenience panel and run the cables behind a wall or under the floor to a desk or table where you can place your computer Viewing a connected computer s input Use the Input app to view a connected computer s input on the display To view a connected computer s input 1 Conne...

Страница 29: ...l showing a preview screen indicates a device is connected to an input and is currently active 4 Tap the computer s thumbnail Using SMART software on connected computers After you ve connected a computer to the display and used the Input app to view its input on the display you can use the SMART software to present content and enable collaboration For information on SMART Learning Suite including ...

Страница 30: ......

Страница 31: ...es with the iQ experience 28 Resolving issues with software 29 Referring to the SMART knowledge base for additional troubleshooting information 29 Contacting your reseller for additional support 29 Finding the display serial number 29 Finding the iQ appliance serial number 29 This chapter explains how to resolve a variety of common issues with the display including issues with l Power l Presence d...

Страница 32: ...oard l Make sure the computer is on l Pickup a pen or press the SMART product s Power button You re experiencing other issues with power or the previous solutions don t resolve the issue See Referring to the SMART knowledge base for additionaltroubleshooting information on page 29 Resolving issues with presence detection Issue Solutions The SMART product doesn t enter Ready mode when users enter t...

Страница 33: ... computers l Replace the video cable connecting the computer to the SMART product to determine if the issue is with the cable A computer is connected to the SMART product but only a Looking for a connection message appears on the screen Make sure the computer is connected to the currently selected input You want to output video to another display l Be aware that only SMART products with newer AM30...

Страница 34: ...erent cable or connect a different source to see if the issue is with the cable or input source The image is cut off or shifted to the left or right l Adjust any connected computers video settings particularly zoom crop and underscan See the computer s operating system documentation l If the computer s desktop is entirely black change it to darkgray or a different color l If the computer s backgro...

Страница 35: ... set as the default audio device for the connected computer s audio output See the connected computer s operating system documentation l If you re using the integrated speakers set the volume for the computer and any running applications to 80 and then adjust the SMART product s volume OR If you re using externalspeakers set the volume for the computer any running applications and the SMART produc...

Страница 36: ...ted computers have detected the SMART product s USB connection and installed drivers On Windows computers open Device Manager and make sure there is no red X or yellow explanation mark over the SMART product s icon On Mac computers open System Information and ensure there are no error messages in the SMART product s row You re experiencing issues with one or more of the SMART product s pens l Use ...

Страница 37: ...0000010RIWAY 7000 series Contacting your reseller for additional support If an issue you re experiencing with the display persists or isn t covered in Chapter 3 Troubleshooting on page 23 or the knowledge base contact your authorized SMART reseller smarttech com where for support Your reseller might ask you for the serial number for the display or the iQ appliance Finding the display serial number...

Страница 38: ...SMART TECHNOLOGIES smarttech com support smarttech com contactsupport smarttech com kb 171163 ...

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