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11 Troubleshooting

SMA Solar Technology AG

Operating manual

SBSxx-10-BE-en-11

126

Event number

Message, cause and corrective measures

10352

Webconnect error: Faulty communication

It is likely that there is an error in the network settings or a Sunny Portal mainte-
nance message is present.

Corrective measures:

• If a Sunny Portal maintenance message is present, wait until the

maintenance has been completed.

• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:

– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)

10353

Webconnect error: registration of the SIP registry has not responded

It is likely that there is an error in the network settings or a Sunny Portal mainte-
nance message is present.

Corrective measures:

• If a Sunny Portal maintenance message is present, wait until the

maintenance has been completed.

• Check the network components (DLAN, WLAN Access Point etc.).
• Ensure that the following ports are not blocked:

– Registrar: ied.sma.de:9523
– Proxy: ied.sma.de:9523
– Stun: stun.sma.de:3478
– Domain: ied.sma.de (for SIP URI)

10420

Internal consumption control was started

10421

Internal consumption control was stopped

10513

NSS quick stop: |tn0| through |tn4| is executed

10517

Dynamic active power limitation started.

10518

Dynamic active power limitation terminated.

10520

Supplied power: |u0| W (permitted value: |u4| W)

10521

Active power was limited today for [u0] minutes.

10525

Inverter does not respond to active power limitation.

10528

Login for NSD function on device |s0| failed

27107

Update file OK

The update file is suitable for this inverter and its components and is fully avail-
able for the next update step.

Содержание SUNNY BOY STORAGE 3.7

Страница 1: ...SBSxx 10 BE en 11 Version 1 1 ENGLISH Operating manual SUNNY BOY STORAGE 3 7 5 0 6 0 ...

Страница 2: ...er some statutes and thus the above exclusion may not apply Specifications are subject to change without notice Every attempt has been made to make this document complete accurate and up to date Readers are cautioned however that product improvements and field usage experience may cause SMA Solar Technology AG to make changes to these specifications without advance notice or per contract provision...

Страница 3: ... 1 Product Description 16 4 2 Symbols on the Product 18 4 3 Interfaces and Functions 19 4 4 LED Signals 25 4 5 System Structure 27 4 6 Battery Management 29 4 6 1 Battery Use by Systems for Increased Self Consumption 29 4 6 2 Battery Use by Battery Backup Systems with Increased Self Consumption 30 5 Mounting 32 5 1 Requirements for Mounting 32 5 2 Mounting the Inverter 34 6 Electrical Connection 3...

Страница 4: ... power cable of the battery 57 7 Commissioning 59 7 1 Commissioning Procedure 59 7 2 Commissioning the Inverter 59 7 3 Selecting a configuration option 61 8 Operation 64 8 1 Establishing a connection to the user interface 64 8 1 1 Establishing a Direct Connection via Ethernet 64 8 1 2 Establishing a direct connection via WLAN 64 8 1 3 Establishing a Connection via Ethernet in the local network 66 ...

Страница 5: ... Signals Only for Italy 81 8 18 Deactivating Grounding Conductor Monitoring 81 8 19 Configuring the Energy Meter 82 8 20 Saving the Configuration in a File 82 8 21 Adopting a Configuration from a File 83 8 22 Updating the Firmware 83 9 Disconnecting the Inverter from Voltage Sources 86 10 Cleaning the Inverter 87 11 Troubleshooting 88 11 1 Forgotten Password 88 11 2 Event Messages 89 12 Decommissi...

Страница 6: ...and commissioning of electrical devices and installations Knowledge of all applicable laws standards and directives Knowledge of and compliance with this document and all safety information Knowledge of and compliance with the documents of the battery manufacturer with all safety information 1 3 Content and Structure of this Document This document describes the mounting installation commissioning ...

Страница 7: ...ic goal Desired result A problem that might occur Example Sections describing activities to be performed by qualified persons only 1 6 Typographies in the Document Typography Use Example bold Messages Terminals Elements on a user interface Elements to be selected Elements to be entered Connect the insulated conductors to the terminals X703 1 to X703 6 Enter 10 in the field Minutes Connects several...

Страница 8: ...lication for SMA Grid Guard Code Form SMA Smart Home The System Solution for Greater Independence Planning Guidelines Efficiency and Derating Efficiency and derating behavior of the SMA inverters Technical Information Parameters and Measured Values Overview of all inverter operating parameters and their configura tion options Technical Information SMA and SunSpec Modbus Interface Information on th...

Страница 9: ...ct The entire battery voltage range must be completely within the permissible input voltage range of the product The maximum permissible DC input voltage of the product must not be exceeded The product is not suitable for supplying life sustaining medical devices A power outage must not lead to personal injury All components must remain within their permitted operating ranges and their installatio...

Страница 10: ...llation electrical safety and use of the product SMA Solar Technology AG assumes no responsibility for the compliance or non compliance with such laws or codes in connection with the installation of the product The type label must remain permanently attached to the product 2 2 IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS This section contains safety information that must be observed at al...

Страница 11: ... explosion In rare cases an explosive gas mixture can be generated inside the product under fault conditions In this state switching operations can cause a fire or explosion Death or lethal injuries due to fire or flying debris can result In case of error only carry out corrective measures specified by SMA Solar Technology AG see Section 11 Troubleshooting page 88 If no corrective measures are spe...

Страница 12: ...injury due to weight of product Injuries may result if the product is lifted incorrectly or dropped while being transported or when attaching it to or removing it from the wall mounting bracket Transport and lift the product carefully Take the weight of the product into account Wear suitable personal protective equipment for all work on the product NOTICE Damage to the enclosure seal in subfreezin...

Страница 13: ...torm or precipitation NOTICE Damage due to cleaning agents The use of cleaning agents may cause damage to the product and its components Clean the product and all its components only with a cloth moistened with clear water NOTICE Damage to the inverter due to electrostatic discharge Touching electronic components can cause damage to or destroy the inverter through electrostatic discharge Ground yo...

Страница 14: ...cket C 1 Cylindrical screw M5 x 60 D 1 Quick reference guide with password label on the rear side The label contains the following information PIC Product Identification Code identification key for registering the system in Sunny Portal RID Registration Identifier registration ID for registering the system in Sunny Portal WLAN password WPA2 PSK WiFi Protected Access 2 Preshared Key for direct conn...

Страница 15: ...Washer M5 M 5 Spring washer M5 N 6 Cable gland and counter nut PG 21 O 2 Three hole cable support sleeve P 4 Four hole cable support sleeve Q 1 Two hole cable support sleeve R 6 Sealing plug for two hole and three hole cable support sleeve S 6 Sealing plug for four hole cable support sleeve T 2 Blue jumper U 2 Red jumper V 1 Ferrite W 1 Cable tie ...

Страница 16: ...rid failure the Sunny Boy Storage supplies the loads with energy after a short switching time The PV system supplies additional energy that can be used to supply the loads and charge the battery The use of an automatic transfer switching device is not required in limited battery backup systems To build a limited battery backup system you must attach an outlet and a switch to the inverter You can c...

Страница 17: ...it C Enclosure lid for the Connection Unit D Connection Unit E Type label The type label uniquely identifies the inverter The type label must remain permanently attached to the product You will find the following informa tion on the type label Inverter device type Model Serial number of the Power Unit Serial No Power Unit or S N Power Unit Date of manufacture Device specific characteristics ...

Страница 18: ...bols on the Product Symbol Explanation Beware of a danger zone This symbol indicates that the product must be additionally grounded if addi tional grounding or equipotential bonding is required at the installation site Beware of electrical voltage The product operates at high voltages Beware of hot surface The product can get hot during operation 5 min Danger to life due to high voltages in the in...

Страница 19: ...t dispose of the product together with the household waste but in accor dance with the disposal regulations for electronic waste applicable at the in stallation site The product is suitable for outdoor installation Degree of protection IP65 The product is protected against the penetration of dust and water that is di rected as a jet against the enclosure from all directions CE marking The product ...

Страница 20: ...nverter is equipped with a Webconnect function as standard The Webconnect function enables direct data transmission between the inverters and Internet portals Sunny Portal and Sunny Places without any additional communication device and for a maximum of 1 inverters per visualized system In PV systems with more than 1 inverters there is the option of establishing data transmission between the inver...

Страница 21: ...ailable again and the load can be supplied by this again the secure power supply operation must be disabled manually by switching the switch off During active secure power supply operation the inverter is disconnected from the building s main electrical system and does not therefore feed into the utility grid During secure power supply operation the load can only be supplied with energy as long as...

Страница 22: ...on must be manually enabled in the event of a grid failure and must also be disabled again once the utility grid is available information in terms of switching operations of the automatic transfer switch and procedures during grid failure and grid reconnection see planning guidelines SMA FLEXIBLE STORAGE SYSTEM with Battery Backup Function When the utility grid is down and the battery fully discha...

Страница 23: ...st one battery must be connected to input A Multi battery device The product is equipped with the multi battery function as standard from firmware version 1 50 10 R The multi battery function enables to charge and discharge several batteries of the same or different type If the system is extended by one or several batteries or one battery is replaced the battery configuration must be reset and car...

Страница 24: ...tputs to which the battery inverter is adjusted depending on its power and battery capacity available can be set Power peaks can thus be avoided You can configure times and setpoints for the power drawn at the grid connection point When the loads require additional energy the battery is discharged and the maximum value is kept constant at the grid connection point This is based on the prerequisite...

Страница 25: ...on to the base frequency at which point the power regulation via frequency begins f Limit Delta Frequency increase in relation to the base frequency at which point the power regulation via frequency ends The power of the PV inverter at this point is 0 W 4 4 LED Signals LED signal Explanation The green LED is flashing two seconds on and two seconds off Waiting for feed in conditions The conditions ...

Страница 26: ...e LED flashes slowly for approx one minute Communication connection is being established The inverter is establishing a connection to a local network or is es tablishing a direct connection to an end device via Ethernet e g computer tablet PC or smartphone The blue LED flashes quickly for approx two minutes WPS active The WPS function is active The blue LED is glowing Communication active There is...

Страница 27: ...ORAGE ENERGY METER SUNNY HOME MANAGER 2 0 Speedwire Ethernet CAN Com INTERNET SUNNY TRIPOWER UTILITY METER FOR BILLING PURPOSES UTILITY GRID PV GENERATOR BATTERY APPLIANCE Radio DC AC SECURE POWER SUPPLY APPLIANCE RADIO CONTROLLED SOCKET PV GENERATOR ROUTER with SWITCH Figure 4 System design of a flexible storage system with switch and outlet for secure power supply operation example ...

Страница 28: ...Speedwire Ethernet CAN Com INTERNET SUNNY TRIPOWER UTILITY METER FOR BILLING PURPOSES UTILITY GRID PV GENERATOR BATTERY APPLIANCE Radio DC AC APPLIANCE RADIO CONTROLLED SOCKET PV GENERATOR ROUTER with SWITCH BLACK START SWITCH TRANSFER SWITCH Figure 5 System design of a flexible storage system with battery backup function example You can find a circuitry overview in the documentation of the automa...

Страница 29: ...ks the current SOC every 24 hours If the SOC is in range D the batteries are recharged with 3 A from the utility grid until the upper limit of range B is reached If the utility grid is not avail able the batteries cannot be recharged D Minimum width of deep discharge protec tion range BatRes The battery inverter recharges the con nected batteries with 3 A The recharging process does not stop until...

Страница 30: ...m width of backup power range BURes Range for battery backup operation during grid failure This range is set to 0 by de fault If an automatic transfer switching de vice is connected the range must be set de pending on your needs The setting value refers to the user SOC Utility grid available When the upper limit of C is reached the battery inverter goes into standby mode The batteries remain switc...

Страница 31: ...ange BatRes Once the limit from B to D is reached the battery and battery inverter switch off The battery backup operation can be enabled by switching on the black start switch of the battery inverter If the battery is not recharged after six minutes the battery backup operation will be stopped No au tomatic start up process will be initiated af ter two hours When range D is reached and the utilit...

Страница 32: ...ting location must not be exposed to direct solar irradiation If the product is exposed to direct solar irradiation the exterior plastic parts might age prematurely and overheating might occur When becoming too hot the product reduces its power output to avoid overheating The mounting location should be freely and safely accessible at all times without the need for any auxiliary equipment such as ...

Страница 33: ...OY SUNNY BOY SUNNY BOY SUNNY BOY SUNNY BOY SUNNY BOY SUNNY BOY Figure 9 Permissible and impermissible mounting positions of multiple inverters Dimensions for mounting 126 75 126 75 153 153 1 5 79 2 179 25 203 203 535 310 9 x 16 730 Figure 10 Position of the anchoring points Dimensions in mm ...

Страница 34: ...nsure sufficient fresh air supply 700 27 56 600 23 62 500 19 69 500 19 69 500 19 69 500 19 69 Figure 11 Recommended clearances Dimensions in mm 5 2 Mounting the Inverter Additionally required mounting material not included in the scope of delivery Three screws suitable for the support surface diameter 8 mm Three washers suitable for the screws Where necessary 3 screw anchors suitable for the suppo...

Страница 35: ...ure part and also attach to the wall mounting bracket individually Then during assembly both enclosure parts must be joined again A detailed description for how to disconnect the Connection Unit and Power Unit from each other and to individually mount them to the wall mounting bracket can be found on the Internet under www SMA Solar com Procedure 1 CAUTION Risk of injury due to damaged cables Ther...

Страница 36: ...oked into the lower recesses in the wall mounting bracket Remove the inverter from the wall mounting bracket and hook it in again Once the Connection Unit cannot be moved forward the inverter is securely in place 8 Secure the inverter to the wall mounting bracket To do this insert the screw M5x60 through the hole on the left side of the Power Unit using a Torx screwdriver TX 25 and tighten it TX25...

Страница 37: ... inverter Position Designation A Enclosure opening for the DC connection B Enclosure opening for the battery communication cable of the Antenna Extension Kit optional C Enclosure opening for the network cables and if needed for other data cables D Enclosure opening for the AC connection and the connection cables of the outlet and of the switch for the secure power supply operation or for the signa...

Страница 38: ...ion assembly D Battery Interface Module E Jack for the switch connection for secure power supply operation or black start function F No function G Network ports A and B for connecting a router or network switch and for connecting an SMA Energy Meter H USB port for connecting a USB flash drive for service purposes I Grounding point for the grounding conductor of the utility grid the outlet for secu...

Страница 39: ...ey are in sleep mode The auxiliary battery is designed to function for the entire service life of the product and must not be re placed when used in the usual manner 6 2 AC Connection 6 2 1 Requirements for the AC Connection Cable requirements External diameter 18 mm Conductor cross section 4 mm to 16 mm Insulation stripping length 18 mm Sheath stripping length 250 mm The cable must be dimensioned...

Страница 40: ...Information Criteria for Selecting a Residual Current Device at www SMA Solar com Overvoltage category The inverter can be used in grids of overvoltage category III or lower in accordance with IEC 60664 1 That means that the inverter can be permanently connected to the grid connection point of a building In case of installations with long outdoor cabling routes additional measures to reduce overvo...

Страница 41: ...ocess lay each cable in such a way that they do not come into contact with the communication assembly 5 Connect the grounding conductor to the grounding terminal Strip off the conductor insulation by 18 mm Insert the screw through the spring washer the clamping bracket and the washer Guide the conductor between the washer and clamping bracket and tighten the screw TX 25 torque 6 Nm 0 3 Nm 6 Plug t...

Страница 42: ... If the conductors are inserted into the actuation shafts right angled openings a fire may occur during inverter commissioning 13 Connect the conductors to the terminal block for the AC connection Connect the neutral conductor to the terminal block in accordance with the labeling Insert the conductor into the corresponding terminal point round opening up to the stop AC out SPS L N Connect L to the...

Страница 43: ...ditional grounding on the inverter Connect the grounding of the battery to the grounding point of the battery Ground the battery according to the battery manufacturer s specifications Cable requirements Use of fine stranded conductors You can use an inflexible or a flexible fine stranded conductor When using a fine stranded conductor it has to be double crimped by a ring terminal lug Make sure tha...

Страница 44: ...data cables outdoors it must be ensured that a suitable surge protection device is provided at the transition point of the cable from the product or the battery outdoors to the inside of a building The Ethernet interface of the inverter is classified as TNV 1 and offers protection against overvoltages of up to 1 5 kV Additionally required material not included in the scope of delivery One to two n...

Страница 45: ...each network cable into the inverter 8 Put the network plug of each cable into one of the network sockets of the communication assembly D IN SPS A B ANT FCC ID SVF KP20 IC 9440A KP20 Max 30V DC USB SPS B D IN 9 Ensure that the network connector is securely in place by pulling slightly on each cable 10 Connect the other end of the network cable to the energy meter 6 4 Connecting the energy meter Th...

Страница 46: ...ith the counter nut from the inside 4 Cut into the two hole cable support sleeve with a box cutter This will push the cable into the grommet 5 Press the cable support sleeve into the two hole cable gland 6 Insert the cable into the enclosure opening of the two hole cable support sleeve 7 Lead one end of each network cable into the inverter 8 When using a self assembly network cable assemble the RJ...

Страница 47: ...ication between inverter and battery In battery backup systems with automatic transfer switch one communication cable between inverter and automatic transfer switch Requirements for data cable of battery Twisted pair conductors Cable category minimum CAT5e Shielding yes Conductor cross section 0 25 mm to 0 34 mm Recommended number of conductor pairs 4 External diameter 6 mm to 8 5 mm Maximum cable...

Страница 48: ...cable sheath 8 Connect the conductors of the communication cables to a 6 pole terminal block Pay attention to the assignment of the terminal block and communication connection on the battery and or automatic transfer switch and make sure that CAN L and CAN H consist of a pair of conductors 9 Make sure that the conductors are plugged into the terminal points tightly by pulling slightly on the condu...

Страница 49: ...irements The technical requirements must be met for connecting the switch and outlet for secure power supply operation see Section 14 Technical Data page 133 Residual current device SMA Solar Technology AG recommends to install a residual current device type A between the inverter s output for secure power supply and the outlet for secure power supply operation which trips at a residual current of...

Страница 50: ...g for connecting the outlet for secure power supply operation 3 Insert the cable gland into the opening and tighten it with the counter nut from the inside 4 Guide the conductors into the inverter 5 Connect the outlet s grounding conductor to a grounding point Strip off the conductor insulation by 18 mm Insert the screw through the spring washer the clamping bracket and the washer Guide the conduc...

Страница 51: ... to faulty conductor connection If the conductors are inserted into the actuation shafts right angled openings a fire may occur during inverter commissioning 12 Connect the conductors L and N to the terminal block in accordance with the labeling Insert each conductor into the corresponding terminal point round opening up to the stop AC out SPS L N 13 Ensure the conductors are plugged into the term...

Страница 52: ...trip off the conductor insulation by min 6 mm to max 10 mm 5 Connect the conductors to the 2 pole terminal blocks Ensure that the conductors are plugged completely into the terminal points up to their insulation 6 Stick the terminal block into the slot on the battery interface module in the inverter 7 Ensure that the terminal block is securely in place 8 Ensure that all conductors are correctly co...

Страница 53: ...pening and tighten it with the counter nut from the inside 3 Guide the conductors into the inverter 4 Strip off the conductor insulation by min 6 mm to max 10 mm 5 Connect the conductors to the 2 pole terminal blocks Ensure that the conductors are plugged completely into the terminal points up to their insulation 6 Stick the terminal block into the slot on the battery interface module in the inver...

Страница 54: ...ne single battery with a charging discharging current limit of 20 A Connection of one single battery with a charging discharging current limit of 30 A In the following sections you find detailed information as well as a wiring and connection overview for each connection possibility 6 8 1 1 Connection of batteries with a charging discharging current limit of 10 A You may connect one two or three ba...

Страница 55: ...KP20 IC 9440A KP20 _ _ _ BAT 10 A A B A B C C BAT 10 A _ BAT 10 A Figure 16 Overview for connection of three batteries with a charging discharging current limit of 10 A each 6 8 1 2 Connection of two batteries with different charging discharging currents You may connect two batteries The first has a charging discharging current limit of 20 A and the second 10 A Procedure The DC terminals A and B m...

Страница 56: ... connect one battery with a charging discharging current limit of 20 A each to the inverter Procedure The DC terminals A and B must be switched parallely using the jumpers provided The battery must be connected to the terminal blocks A and A COM DC in SPS AC out D IN A B M1 X1 X2 M2 ANT FCC ID SVF KP20 IC 9440A KP20 _ _ A B A B C C BAT 20 A Figure 18 Overview for connection of one battery with a c...

Страница 57: ... additional fusing must be designed so that it limits possible short circuit currents to 40 A Cable requirements Conductor cross section 2 5 mm to 10 mm Insulation stripping length 12 mm The conductors must consist of copper The conductors must be made of solid wire stranded wire or fine stranded wire When using fine stranded wire bootlace ferrules must be used Maximum cable length 10 m 6 8 3 Conn...

Страница 58: ...hten the screw TX 25 torque 6 Nm 0 3 Nm Here the conductor must have contact with an inner edge of the clamping bracket If two conductors have to be connected to a grounding point put both conductors between the washer and clamping bracket and tighten the screw TX 25 torque 6 Nm 0 3 Nm Here each conductor must have contact with an inner edge of the clamping bracket 5 Strip off the DC conductor ins...

Страница 59: ...ode for changing the grid relevant parameters must be available after completion of the first ten feed in hours or installation assistant see Application for the SMA Grid Guard code available at www SMA Solar com Section 7 3 page 61 5 Ensure that the country data set has been configured cor rectly Section 8 12 page 78 6 Make further inverter settings as needed Section 8 page 64 7 2 Commissioning t...

Страница 60: ...ch on the battery or the load break switch of the battery see documentation of the battery manufacturer All three LEDs light up The start up phase begins All three LEDs go out again after approximately 90 seconds Depending on the available power the green LED pulses or is continuously illuminated The inverter is feeding in 6 If the LEDs do not start to glow the ribbon cable between the assembly in...

Страница 61: ...ng information Device name Inverter serial number Inverter firmware version B User information Provides brief information on the listed configuration options C Skip configuration Offers the option of skipping the inverter configura tion and going directly to the user interface not rec ommended the inverter cannot be operated without configuration D Checkbox Allows you to choose not to have the dis...

Страница 62: ...on from a File You can adopt the inverter configuration from a file To do this there must be an inverter configuration saved to a file Procedure 1 Select the configuration option Adopting configuration from a file 2 Select Browse and select the desired file 3 Select Import file Configuring the Installation Assistant Recommended A C B Figure 21 Layout of the installation assistant example Position ...

Страница 63: ...parameters This exports all parameters and their settings into an HTML file 6 To correct settings you made select Back navigate to the desired step correct settings and select Save and continue 7 Once all settings are correct select Next in the summary The start page of the user interface opens Manual configuration You can configure the inverter manually by setting the desired parameters Procedure...

Страница 64: ...er of your device enter the IP address 169 254 12 3 in the address line and press the enter key 2 Web browser signals a security vulnerability After the IP address has been confirmed by pressing the enter key a message might appear indicating that the connection to the user interface of the inverter is not secure SMA Solar Technology AG guarantees that calling up the user interface is secure Conti...

Страница 65: ...s not apply to your end device establish the direct connection via WLAN as described in the manual of your end device Procedure 1 If your end device has a WPS function Activate the WPS function on the inverter To do this tap twice on the enclosure lid of the Connection Unit The blue LED flashes quickly for approx two minutes The WPS function is active during this time Activate the WPS on your end ...

Страница 66: ... router identification via network scanner software or network configuration of the router Access address for Apple and Linux systems SMA serial number local e g SMA0123456789 local Access address for Windows and Android systems https SMA serial number e g https SMA0123456789 Requirements The product must be connected to the local network via a network cable e g via a router The product must be in...

Страница 67: ...l e g SMA0123456789 local Access address for Windows and Android systems https SMA serial number e g https SMA0123456789 Requirements The product must be commissioned The product must be integrated into the local network Tip There are various methods of integrating the product into the local network with the aid of the installation assistant An end device e g computer tablet PC or smartphone must ...

Страница 68: ...assword If you assign a password for the user group Installer via the user interface of the inverter the password must match the PV system password If the new password for logging onto the user interface does not match the system password in the communication product the inverter cannot be reached by the communication product A uniform password is assigned for all Speedwire devices in the PV syste...

Страница 69: ...8 Operation SMA Solar Technology AG Operating manual SBSxx 10 BE en 11 69 8 3 Start Page Design of the User Interface C B E F D A Figure 22 Design of the user interface s start page example ...

Страница 70: ... viewlet However only the higher priority event is displayed If for example there is a Warning and an Error present at the same time only the Error will be displayed Device configuration Various settings for the inverter can be made here The selection available is dependent on which user group you are logged in as and the operating system of the device with which the user interface has been called...

Страница 71: ...r and or the battery is are currently in a fault free operating state or whether there is an event type Error or Warning present Feed in management Displays whether the inverter is currently limiting its active power Nominal energy throughput of the battery Indicates how much energy has been charged to the battery and how much has been discharged from the battery Battery Displays the following inf...

Страница 72: ...the installation assistant A C B Figure 23 Layout of the installation assistant example Position Designation Description A Configuration steps Overview of the installation assistant steps The number of steps depends on the type of device and the additionally installed modules The current step is highlighted in blue B User information Information about the current configuration step and the setting...

Страница 73: ...ergy supply of the outlet is permanently interrupted The lower state of charge limit can be modified by setting a parameter The lower limit is 0 by default The secure power supply operation runs only when the battery can be recharged after connecting to the utility grid In case of overload the energy supply of the outlet is briefly interrupted The inverter automatically attempts to reestablish the...

Страница 74: ...nute The inverter commences secure power supply operation Once the inverter supplies the outlet the green LED flashes 1 5 s on and 0 5 s off 4 If the green LED is not flashing it is likely that the battery s state of charge SOC is too low and the following steps must be performed Ensure that the outlet s switch is set to secure power supply operation Connect a load with lower power consumption to ...

Страница 75: ...vate WPS Function The WPS function can be used for different purposes Automatic connection to a network e g via router Direct connection between the product and an end device Depending on the intended application of the WPS function the procedure for activation will vary Activating WPS function for automatic connection to a network Requirements WLAN must be activated in the product WPS must be act...

Страница 76: ...e parameter group PV system communication WLAN select the parameter Soft access point is turned on and set this to No To switch off the connection in the local network in the parameter group PV system communication WLAN select the parameter WLAN is turned on and set this to No Switching WLAN On If you have switched the WLAN function for direct connection or for connection in the local network off ...

Страница 77: ... the menu Device Parameters 4 Select Edit parameters 5 Log in using the SMA Grid Guard code to change those parameters designated by a lock only for installers Select the menu User Settings see Section 8 3 page 69 In the subsequent context menu select SMA Grid Guard login Enter the SMA Grid Guard code and select Login 6 Expand the parameter group that contains the parameter which is to be configur...

Страница 78: ...agement select the line conductor to which the inverter is connected from the drop down list Connected line conductors Making settings for systems without higher level unit e g Sunny Home Manager 1 Set Feed in management at the grid connection point to On 2 Enter the total PV array power in the field Nominal PV system power 3 In the drop down list Operating mode of active power limitation at the g...

Страница 79: ...y convert this value into a percentage This ensures that in systems with Sunny Home Manager the correct fallback value will be adopted in the event of a communication breakdown between Sunny Home Manager and inverter 9 In the field Timeout enter the time that the PV inverter is to wait before it limits its nominal power to the set fallback value 10 If in the event of a 0 or 0 W specification the P...

Страница 80: ...re Select the parameter Deactivate battery charging in backup mode and set the parameter to On 8 16 Configuring the Modbus Function The Modbus interface is deactivated by default and the communication ports 502 set In order to access SMA invertes with SMA Modbus or SunSpec Modbus the Modbus interface must be activated After activating the interface the communication ports of both IP protocols can ...

Страница 81: ...tion ID 0 to 16384 1 16384 GOOSE Mac address 01 0C CD 01 00 00 to 01 0C CD 01 02 00 1 01 0C CD 01 00 00 Procedure 1 Select the parameter group External communication IEC 61850 configuration 2 In the field Application ID enter the application ID of the grid operator gateway You will receive this value from your grid operator You can enter a value between 0 and 16384 The value 16384 indicates deacti...

Страница 82: ...oceed as follows In the parameter group System communication Measured values Meter on Speedwire set the parameter Serial number to any number e g 1 In this way instead of the energy meter detected the PV system will add a fictitious energy meter to which the inverter cannot establish communication Procedure 1 Activate the user interface see Section 8 1 page 64 2 Log in as Installer 3 Start the ins...

Страница 83: ...ia the user interface of the inverter you have the option of carrying out a manual firmware update Depending on the battery used the firmware update of the inverter also updates the battery You have the following options to update the firmware Update the firmware with the existing update file via the user interface of the inverter Update the firmware with the existing update file via USB flash dri...

Страница 84: ...rive with maximum 32 GB and file system FAT32 must be available Procedure 1 Create an UPDATE folder on the USB stick 2 Save the update file with the required firmware in the UPDATE folder on the USB flash drive The update file is for example available for download on the product page of the inverter at www SMA Solar com Ensure that only the update file to which the inverter is to be updated must b...

Страница 85: ... perform the firmware update again Search and install the firmware via the user interface of the inverter Requirements The inverter must be connected to the Internet Procedure 1 Open the user interface see Section 8 1 page 64 2 Log into the user interface see Section 8 2 page 68 3 Click on Edit parameters 4 Go to Device Update 5 Select the parameter Check for update and install it and set it to Ex...

Страница 86: ...utes This will ensure that the capacitors are discharged 4 Unscrew all six screws of the enclosure lid of the Connection Unit and remove the enclosure lid carefully towards the front TX25 When doing so note that the LED assembly in the enclosure lid and the communication assembly in the inverter are connected via a ribbon cable 5 Pull the ribbon cable connecting the LED assembly in the enclosure l...

Страница 87: ...10 Cleaning the Inverter NOTICE Damage due to cleaning agents The use of cleaning agents may cause damage to the product and its components Clean the product and all its components only with a cloth moistened with clear water Ensure that the inverter is free of dust foliage and other dirt ...

Страница 88: ...ilable at www SMA Solar com 2 Activate the user interface see Section 8 1 page 64 3 Enter the PUK instead of the password into the field Password 4 Select Login 5 Call up the menu Device Parameters 6 Select Edit parameters 7 In the parameter group User Rights Access Control change the password of the desired user group 8 Select Save all to save the changes PV Systems in Sunny Portal The password f...

Страница 89: ...rmanently within the permissible range and this message is still displayed contact Service 202 203 205 206 Grid fault The utility grid has been disconnected the AC cable is damaged or the grid voltage at the connection point of the inverter is too low The inverter has dis connected from the utility grid Corrective measures Ensure that the circuit breaker is switched on Ensure that the AC cable is ...

Страница 90: ...feed in point or with a change of the monitored operating limits If the grid voltage is permanently within the permissible range and this message is still displayed contact the Service 302 Active power limited AC voltage The inverter has reduced its power due to a too high grid voltage to ensure grid stability Corrective measures If possible check the grid voltage and observe how often fluctuation...

Страница 91: ...rvice 507 Active power limited AC frequency The inverter has reduced its power due to a too high power frequency to en sure grid stability Corrective measures If possible check the power frequency and observe how often fluctuations occur If fluctuations occur frequently and this message is displayed often contact the grid operator and request approval to change the operating parameters of the inve...

Страница 92: ...o the operating parameters with the Service 901 PE conn missing Check connection The grounding conductor is not correctly connected Corrective measures Ensure that the grounding conductor is correctly connected 1001 L N swapped Check connection The connection of L and N is swapped Corrective measures Ensure that L and N are correctly connected see installation manual 1101 2nd phase connected to N ...

Страница 93: ...ct to the utility grid Corrective measures Ensure that the correct battery type has been configured 3401 3402 3407 DC overvoltage Disconnect generator Overvoltage at the DC input This can destroy the inverter Corrective measures Immediately disconnect the inverter from all voltage sources Check whether the DC voltage is below the maximum input voltage of the inverter If the DC voltage is below the...

Страница 94: ...or The inverter detected a residual current due to brief grounding of the battery or the DC cabling Corrective measures Check the battery and DC cabling for ground faults 3801 3802 3805 DC overcurrent Check generator Overcurrent at the DC input The inverter briefly interrupts feed in operation Corrective measures If this message is displayed frequently ensure that the battery has been correctly co...

Страница 95: ...e corrective measures of the further messages 6001 System data restored Corrective measures If this message is displayed again contact the Service 6002 System data defective Corrective measures If this message is displayed again contact the Service 6003 System data access not possible Corrective measures If this message is displayed again contact the Service 6004 Main memory defective Corrective m...

Страница 96: ...asures If this message is displayed again contact the Service 6105 Execution Operation Processor defective Corrective measures Contact Service 6107 Execution State machine Processor defective Corrective measures Contact Service 6109 General BSP fault Processor defective Corrective measures Contact Service 6111 Execution SharedMemory Processor defective Corrective measures Contact Service 6112 Exec...

Страница 97: ...n test failed Processor defective Corrective measures Contact Service 6202 DI converter fault Measurement error Corrective measures Contact Service 6301 Offset grid current sensor Measurement error Corrective measures Contact Service 6304 Grid voltage measurement offset Measurement error Corrective measures Contact Service 6305 Deviation grid voltage measurement Measurement error Corrective measur...

Страница 98: ...ters display this event message a grid error is present If there is only one inverter check for a grid error If there is no grid error and this message is displayed again contact the Service 6404 Overvoltage grid HW Corrective measures Check whether there is a new firmware version available for the inverter If a newer version is available perform the firmware update If no new firmware version is a...

Страница 99: ...the Service 6407 Overcurrent input B HW Corrective measures Check whether a new firmware version is available for the inverter and the battery If a newer version is available perform the firmware update If no new firmware version is available check for other events If there are other events carry out the corrective measures for the other events Check the battery for any faults Ensure that there is...

Страница 100: ...he battery for any faults Ensure that there is not a short circuit present at the DC connection If this message is displayed again contact the Service 6415 Reference voltage test Corrective measures If this message is displayed again contact the Service 6416 External watchdog enable Corrective measures If this message is displayed again contact the Service 6462 Overcurrent battery HW Corrective me...

Страница 101: ...et at all times and this message is displayed again contact the Service 6509 Overtemperature boost converter Corrective measures Check whether the airflow is free of dirt Ensure that the ambient temperature does not exceed the maximum permissible temperatures If the maximum permissible temperatures are met at all times and this message is displayed again contact the Service 6512 Minimum operating ...

Страница 102: ...lable for the inverter and the battery If a newer version is available perform the firmware update If no new firmware version is available and this message is displayed again contact the Service 6608 Disch battery overcurr SW Corrective measures Check whether a new firmware version is available for the inverter and the battery If a newer version is available perform the firmware update If no new f...

Страница 103: ... newer version is available perform the firmware update If no new firmware version is available and this message is displayed again contact the Service 6702 No system data Corrective measures Check whether a new firmware version is available for the inverter and the battery If a newer version is available perform the firmware update If no new firmware version is available and this message is displ...

Страница 104: ...7106 Update file defect The update file is defective The update failed The inverter continues to feed in 7110 No update file found No new update file was found on the SD memory card The update failed The inverter continues to feed in 7112 Update file successfully copied 7113 The memory card is full or write protected 7201 Data storage defective Corrective measures If this message is displayed agai...

Страница 105: ...update Ensure that the selected update file is suitable for this inverter If this message is displayed again contact the Service 7331 Update transport started Update file is being copied 7332 Update transport successful Update file was copied successfully to the inverter s internal memory 7333 Update transport failed Update file could not be copied to the inverter s internal memory In the event of...

Страница 106: ...hat the selected configuration file is of the required format and is not damaged Retry import 7349 Incorrect login rights for configuration file The configuration file cannot be loaded Corrective measures Ensure you are logged on in the correct user level to load the configuration file 7350 Transfer of a configuration file has started The configuration file is being transferred 7351 Update WLAN Th...

Страница 107: ... the WebUI not successful The update of the inverter user interface failed Corrective measures Retry update If this message is displayed again contact the Service 7357 Update BIM The Battery Interface Module on the communication assembly has been suc cessfully updated 7358 Update BIM failed The Battery Interface Module on the communication assembly has not been updated successfully Corrective meas...

Страница 108: ...mmunication to meter The inverter is not receiving any data from the energy meter Corrective measures Ensure that the energy meter is correctly integrated into the same network as the inverter see energy meter manual 7623 Communication to backup module disrupted The communication between the inverter and the SMA Backup Unit Controller in the automatic transfer switch is disrupted Corrective measur...

Страница 109: ... point Grid relay of the inverter defective Corrective measures Contact Service 7702 Relay defect Grid relay of the inverter defective Corrective measures Contact Service 7703 24h relay test Relay test failed Corrective measures If this message is displayed again contact the Service 8003 Active power limited derating The inverter has reduced its power output for more than ten minutes due to ex ces...

Страница 110: ...res If this message is displayed again contact the Service 8501 DC current sensor C offset Corrective measures If this message is displayed again contact the Service 8502 DC converter string C defective Corrective measures If this message is displayed again contact the Service 8708 Timeout in communication for active power limitation Communication to the system control absent Depending on the fall...

Страница 111: ...ted to the set percentage value of the inverter nominal power Corrective measures Ensure that the connection to the system control is intact and that no cables are damaged or that no plugs have been pulled 9002 SMA Grid Guard code invalid The SMA Grid Guard code entered is incorrect The operating parameters are still protected and cannot be changed Corrective measures Enter the correct SMA Grid Gu...

Страница 112: ...mum initial load has been overshot or the appliance s initial current is above the maximum permissible load current of the terminal for secure power supply operation for more than 5 s Corrective measures Reduce the load at the terminal for secure power supply operation If necessary select an appliance with a lower initial current 9204 AC overvoltage backup fast Voltage in the battery backup grid t...

Страница 113: ...tery backup grid too high Corrective measures Reduce loads Contact Service 9207 Backup module bimetal switch Automatic transfer switching device error Corrective measures Contact the manufacturer of the automatic transfer switching device 9208 Backup module relay error d0 Relay in automatic transfer switching device faulty Corrective measures Contact the manufacturer of the automatic transfer swit...

Страница 114: ...ures Contact Service 9216 Supply voltage too low Corrective measures Check whether the ribbon cable between the inverter and the battery interface module on the communication assembly is correctly inserted If this message is displayed again contact the Service 9217 Output supply voltage of the battery interface module too low xx xx Corrective measures Check whether the plugs for connecting the bat...

Страница 115: ...limi tation There are too many faulty control commands by the system control Corrective measures Check system control 9223 Backup operation The battery backup function is enabled 9301 New battery detected 9303 The service life of the battery is expiring The battery can fail anytime Corrective measures Procure new battery and exchange batteries 9304 Battery connection fault Corrective measures Chec...

Страница 116: ... 9308 Communication error battery system Corrective measures Carry out communication test If the test was successful contact the battery manufacturer If the test was not successful contact the Service see Section 15 page 138 9311 Battery cell overvoltage fault Corrective measures Contact the battery manufacturer 9312 Battery cell undervoltage fault Corrective measures Contact the battery manufactu...

Страница 117: ... battery test for discharging the battery is carried out 9336 Start conditions for battery test not fulfilled The state of charge of the battery is too low or too high for carrying out the test Corrective measures Perform the test that has not been performed yet 9337 Charge battery test successful 9338 Battery discharging test successful 9339 Battery charging test failed Corrective measures Check ...

Страница 118: ... Battery b0 reports event 0x x5 x4 0x x7 x6 0x x9 x8 0x xB xA Corrective measures Contact the battery manufacturer 9351 Incorrect switch position for the battery disconnection point Corrective measures Contact the battery manufacturer 9352 Battery system short circuit Corrective measures Contact the battery manufacturer 9353 Battery system thermal management defective Corrective measures Check whe...

Страница 119: ... set successfully xxx to xxx 10103 Setting of parameter xxxx failed xxx to xxx Corrective measures Change parameter again and save change 10104 Parameter xxxx set successfully 10105 Setting of parameter xxxx failed Corrective measures Change parameter again and save change 10108 Time adjusted old time 10109 Time adjusted new time 10110 Time synchronization failed x No time information could be cal...

Страница 120: ...sary increase the data query intervals If necessary reduce the number of devices in the network 10250 Interface package error rate ok high The package error rate has changed If the package error rate is high the net work is overloaded or the connection to the network switch or DHCP server router is disturbed Corrective measures if the package error rate is high Ensure that with an Ethernet connect...

Страница 121: ...ector Corrective measures if the status is 10 Mbit Ensure that with an Ethernet connection the network cable and the network connector are not damaged and that the network connectors are correctly plugged Ensure that the DHCP server router and any network switches are signalizing correct operation 10254 Interface duplex mode goes to Full Half The duplex mode data transfer mode has changed The caus...

Страница 122: ... The encryption method is specified by your WLAN router or WLAN Access Point and can be changed there Ensure that the WLAN router or WLAN Access Point is in range and is signalizing correct operation If this message is displayed often improve the WLAN connection by using a WLAN repeater e g SMA Antenna Extension Kit 10285 WLAN connection established Connection to the selected WLAN network has been...

Страница 123: ... Access Point etc Ensure that the following ports are not blocked Registrar ied sma de 9523 Proxy ied sma de 9523 Stun stun sma de 3478 Domain ied sma de for SIP URI 10343 Webconnect error Default gateway not configured It is likely that there is an error in the network settings Corrective measures Check the network components DLAN WLAN Access Point etc Ensure that the following ports are not bloc...

Страница 124: ... etc Ensure that the following ports are not blocked Registrar ied sma de 9523 Proxy ied sma de 9523 Stun stun sma de 3478 Domain ied sma de for SIP URI 10347 Stun server DNS resolution failed It is likely that there is an error in the network settings Corrective measures Check the network components DLAN WLAN Access Point etc Ensure that the following ports are not blocked Registrar ied sma de 95...

Страница 125: ... 9523 Proxy ied sma de 9523 Stun stun sma de 3478 Domain ied sma de for SIP URI 10350 Webconnect error Registration rejected by SIP registrar It is likely that there is an error in the network settings Corrective measures Check the network components DLAN WLAN Access Point etc Ensure that the following ports are not blocked Registrar ied sma de 9523 Proxy ied sma de 9523 Stun stun sma de 3478 Doma...

Страница 126: ...a Sunny Portal mainte nance message is present Corrective measures If a Sunny Portal maintenance message is present wait until the maintenance has been completed Check the network components DLAN WLAN Access Point etc Ensure that the following ports are not blocked Registrar ied sma de 9523 Proxy ied sma de 9523 Stun stun sma de 3478 Domain ied sma de for SIP URI 10420 Internal consumption control...

Страница 127: ...t successful The update file has been successfully transferred to the communication compo nent 27336 Battery management system 29001 Inst code valid The entered Grid Guard code is valid Protected parameters have now been unlocked and you can adjust the parameters The parameters will be automati cally locked again after ten feed in hours 29004 Grid parameters unchanged Changing the grid parameters ...

Страница 128: ...o account Wear suitable personal protective equipment for all work on the product Procedure 1 DANGER Danger to life due to high voltages Disconnect the inverter from all voltage sources see Section 9 page 86 2 Remove the DC cable from the terminal blocks for the DC connection D IN SPS A B M1 X1 X2 M2 ANT FCC ID SVF KP20 IC 9440A KP20 Max 30V DC DISPLAY BAT MFR USB B B C A C A 1 2 DC DC 3 Remove th...

Страница 129: ...A KP20 Max 30V DC USB SPS B D IN 8 Remove all cable glands from the inverter To do so unscrew the counter nut from inside and remove the cable glad from the enclosure opening 9 Seal all enclosure openings with sealing plugs 10 Lead the enclosure lid to the Connection Unit and plug the ribbon cable into the socket on the communication assembly 11 Ensure that the ribbon cable is securely plugged int...

Страница 130: ... wall mounting bracket and remove the wall mounting bracket 17 If the inverter is to be stored or shipped pack the inverter and the wall mounting bracket Use the original packaging or packaging that is suitable for the weight and dimensions of the inverter and secure the packaging with tension belts if necessary 18 Dispose of the inverter in accordance with the locally applicable disposal regulati...

Страница 131: ...on on the enclosure lid replace the transport lid of the replacement device with the upper enclosure lid of the defective inverter Unscrew all screws of the upper enclosure lid TX25 and remove it Position the upper enclosure lid with the six screws and serrated conical spring washers on the enclosure and tighten it in the specified order TX25 torque 6 Nm 53 in 7 If the lower enclosure lid of the r...

Страница 132: ... the defective inverter load it from the respective file see Section 8 21 page 83 12 If the defective inverter had been registered by a communication product replace it with the new product in the communication product 13 Pack the defective product in the packaging of the replacement device and arrange with SMA Solar Technology AG for it to be picked up ...

Страница 133: ... A 25 A Maximum AC current during battery backup operation 20 A 1 min 28 A 1 min 32 A 1 min Total harmonic distor tion of the alternating current 4 4 4 Maximum output cur rent under fault condi tions 198 Apeak 198 Apeak 198 Apeak Inrush current 18 5 A 18 5 A 18 5 A Rated power frequency 50 Hz 50 Hz 50 Hz AC power frequency 50 Hz 60 Hz 50 Hz 50 Hz 60 Hz Operating range at AC power frequency 50 Hz 4...

Страница 134: ...Surge category in ac cordance with IEC 60664 1 III III III Depending on the configured country data set The stand alone grid frequency complies with the features of EN 50160 2010 Battery DC input SBS3 7 10 SBS5 0 10 SBS6 0 10 Maximum DC voltage 600 V 600 V 600 V Voltage range 100 V to 550 V 100 V to 550 V 100 V to 550 V DC rated voltage 360 V 360 V 360 V Maximum DC current per input 10 A 10 A 10 A...

Страница 135: ...mum output current 16 A Minimum load 1 W Protective Devices DC reverse polarity protection Available Input side disconnection point Not available AC short circuit current capability Current control Ground fault monitoring Available Grid monitoring SMA Grid Guard 6 Maximum permissible fuse protection 50 A All pole sensitive residual current monitoring unit Available General data Width x height x de...

Страница 136: ...in accordance with IEC 60529 IP65 Protection class in accordance with IEC 62103 I Grid configurations Single phase National standards and approvals as per 04 2018 AS 4777 2 2015 C10 11 2012 CEI 0 21 2017 EN 50438 2013 G59 3 G83 2 IEC 61727 IEC 62109 1 IEC 62109 2 EN 62477 1 NEN EN50438 2013 NRS097 2 1 2017 PPC PPDS RD 1699 VDE AR N 4105 VDE 0126 1 1 VFR2014 IEC 62109 2 In order to meet the require...

Страница 137: ...ing the inverter to the wall mounting bracket 1 7 Nm 0 3 Nm Screws for attaching the enclosure lid of the Connection Unit 3 Nm 0 3 Nm Screws for grounding on the grounding termi nals 6 Nm 0 3 Nm Screws for AC out terminal block for AC con nection 0 3 Nm Screws for SPS terminal block for connecting the outlet for secure power supply operation 0 3 Nm Data Storage Capacity Energy yields in the course...

Страница 138: ...vailable Deutschland Österreich Schweiz SMA Solar Technology AG Niestetal Sunny Boy Sunny Mini Central Sunny Tripower Sunny High power 49 561 9522 1499 Monitoring Systems Kommunikationsprodukte 49 561 9522 2499 Hybrid Controller PV Diesel Hybridsysteme 49 561 9522 3199 Sunny Island Sunny Boy Stor age Sunny Backup 49 561 9522 399 Sunny Central Sunny Central Storage 49 561 9522 299 SMA Online Servic...

Страница 139: ...ice com United King dom SMA Solar UK Ltd Milton Keynes 44 1908 304899 SMA Online Service Center www SMA Service com Italia SMA Italia S r l Milano 39 02 8934 7299 SMA Online Service Center www SMA Service com Australia SMA Australia Pty Ltd Sydney Toll free for Australia 1800 SMA AUS 1800 762 287 International 61 2 9491 4200 United Arab Emirates SMA Middle East LLC Abu Dhabi 971 2234 6177 SMA Onli...

Страница 140: ... Cape Town 08600SUNNY 08600 78669 International 27 0 21 826 0699 SMA Online Service Center www SMA Service com Argentina Brasil Chile Perú SMA South America SPA Santiago de Chile 562 2820 2101 Other coun tries International SMA Service Line Niestetal 00800 SMA SERVICE 800 762 7378423 SMA Online Service Center www SMA Service com ...

Страница 141: ...14 L 96 79 106 EMC Low Voltage Directive 2014 35 EU 29 3 2014 L 96 357 374 LVD Radio Equipment Directive 2014 53 EU 22 5 2014 L 153 62 RED SMA Solar Technology AG confirms herewith that the products described in this document are in compliance with the fundamental requirements and other relevant provisions of the above mentioned directives The entire EU Declaration of Conformity can be found at ww...

Страница 142: ...www SMA Solar com ...

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