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11  Troubleshooting

SMA Solar Technology AG

Operating manual

SBxx-1AV-41-BE-en-12

91

Event number

Message, cause and corrective measures

10340

Webconnect disabled

The Webconnect function has been disabled.

10502

Active power limited AC frequency

The inverter has reduced its power due to a too-high power frequency to en-
sure grid stability.

Corrective measures:

• If possible, check the power frequency and observe how often

fluctuations occur. If fluctuations occur frequently and this message is
displayed often, contact the grid operator and request approval to
change the operating parameters of the inverter. If the grid operator
gives his approval, discuss any changes to the operating parameters with
the Service.

10901

Start self-test [xx]

The self-test is running.

10902

Uac RPro [xxx] V

Preliminary result of the self-test

10903

Uac Max [xxx] V

Preliminary result of the self-test

10904

Uac Min [xxx] V

Preliminary result of the self-test

10905

Uac Min Fast [xxx] V

Preliminary result of the self-test

10906

Fac SwMax [xxx] Hz

Preliminary result of the self-test

10907

Fac SwMin [xxx] Hz

Preliminary result of the self-test

10908

Fac Max [xxx] Hz

Preliminary result of the self-test

10909

Fac Min [xxx] Hz

Preliminary result of the self-test

10910

Disconn. threshold [xxx] [xx]

Preliminary result of the self-test

10911

Stand. Val. [xxx] [xx]

Preliminary result of the self-test

10912

Disconn. time [xx] s

Preliminary result of the self-test

Содержание SB3.0-1AV-41

Страница 1: ...SUNNY BOY SBxx 1AV 41 BE en 12 Version 1 2 ENGLISH Operating manual SUNNY BOY 3 0 3 6 4 0 5 0 6 0...

Страница 2: ...statutes and thus the above exclusion may not apply Specifications are subject to change without notice Every attempt has been made to make this document complete accurate and up to date Readers are...

Страница 3: ...on 15 4 2 Symbols on the Product 16 4 3 Interfaces and Functions 17 4 4 LED Signals 20 4 5 System Overview 22 4 5 1 Circuitry Overview 23 4 5 2 Communication Overview 24 5 Mounting 25 5 1 Requirements...

Страница 4: ...ign of the User Interface 56 8 4 Activating the Smart Inverter Screen 58 8 5 Starting the Installation Assistant 59 8 6 Activate WPS Function 60 8 7 Switching WLAN On and Off 60 8 8 Switching the Dyna...

Страница 5: ...treaming services 96 12 Decommissioning the Inverter 97 13 Technical Data 100 13 1 DC AC 100 13 1 1 Sunny Boy 3 0 3 6 4 0 100 13 1 2 Sunny Boy 5 0 6 0 102 13 2 General Data 104 13 3 Climatic Condition...

Страница 6: ...h installing repairing and using electrical devices and installations Training in the installation and commissioning of electrical devices and installations Knowledge of all applicable laws standards...

Страница 7: ...a requirement for meeting a specific goal Desired result A problem that might occur Example Sections describing activities to be performed by qualified persons only 1 6 Typographies in the Document T...

Страница 8: ...Information on this Document SMA Solar Technology AG Operating manual SBxx 1AV 41 BE en 12 8 1 7 Designation in the document Complete designation Designation in this document Sunny Boy Inverter produc...

Страница 9: ...or released by SMA Solar Technology AG and the grid operator Use SMA products only in accordance with the information provided in the enclosed documentation and with the locally applicable laws regul...

Страница 10: ...or lethal injuries due to electric shock Do not touch non insulated parts or cables Disconnect the product from voltage sources and make sure it cannot be reconnected before working on the device Wear...

Страница 11: ...otection When laying the network cable outdoors ensure that there is suitable surge protection at the network cable transition from the product outdoors to the network inside the building The Ethernet...

Страница 12: ...evice results in death or lethal injuries due to electric shock Only use measuring devices with a DC input voltage range of 600 V or higher CAUTION Risk of burns due to hot enclosure parts Some parts...

Страница 13: ...rdance with Regulation EU 2016 631 valid from April 27 2019 To comply with the EU grid connection requirements valid from April 27 2019 the names and units of grid parameters were changed This change...

Страница 14: ...t C 3 Pan head screw M5x12 D 4 Positive DC connector E 4 Negative DC connector F 8 Sealing plug G 1 AC connector H 1 RJ45 protective sleeve swivel nut cable support sleeve threaded sleeve I 1 WLAN ant...

Страница 15: ...connec tion to the inverter s user interface via WLAN D Type label The type label clearly identifies the product The type label must remain per manently attached to the product You will find the foll...

Страница 16: ...of 5 minutes High voltages that can cause lethal electric shocks are present in the live com ponents of the inverter Prior to performing any work on the inverter disconnect it from all voltage source...

Страница 17: ...s RoHS RoHS labeling The product complies with the requirements of the applicable EU directives RCM Regulatory Compliance Mark The product complies with the requirements of the applicable Australian s...

Страница 18: ...ncrypted system communication with SMA Speedwire Encrypted Communication In order to be able to use the Speedwire encryption in the system all Speedwire devices except for the SMA Energy Meter must su...

Страница 19: ...the TS4 module technology via the RS485 interface information on supported SMA products at www SMA Solar com Integration of TS4 R module technology The inverter is equipped with an RS485 interface and...

Страница 20: ...ted SMA Smart Connected is the free monitoring of the product via the SMA Sunny Portal Thanks to SMA Smart Connected the operator and qualified person will be informed automatically and proactively ab...

Страница 21: ...s slowly for approx one minute Communication connection is being established The inverter is establishing a connection to a local network or is es tablishing a direct connection to an end device via E...

Страница 22: ...nology AG Operating manual SBxx 1AV 41 BE en 12 22 4 5 System Overview SUNNY HOME MANAGER SMA ENERGY METER SUNNY PORTAL CUSTOMER SYSTEM Alternating current SMA PV SYSTEM Solar energy Communication LOA...

Страница 23: ...MANAGER SMA ENERGY METER 230 V 16 A 3 TS4 R SUNNY BOY SECURE POWER SUPPLY PV MODULE BATTERY max 63 A Cabel DC Cabel DC LOAD UTILITY GRID max 32 A max 50 A Control cable Grounding conductor Line condu...

Страница 24: ...24 4 5 2 Communication Overview SUNNY PORTAL SUNNY HOME MANAGER SMA ENERGY METER SUNNY BOY STORAGE GATEWAY 1 60 1 3 TS4 R 1 60 SMA BACKUP UNIT CONTROLLER SUNNY BOY Public Internet SWITCH INTERNET ROU...

Страница 25: ...ge 100 The mounting location must not be exposed to direct solar irradiation If the product is exposed to direct solar irradiation the exterior plastic parts might age prematurely and overheating migh...

Страница 26: ...nts Dimensions in mm Recommended clearances If you maintain the recommended clearances adequate heat dissipation will be ensured Thus you will prevent power reduction due to excessive temperature Main...

Страница 27: ...eter minimum 18 mm Where necessary three screw anchors suitable for the support surface and the screws CAUTION Risk of injury due to weight of product Injuries may result if the product is lifted inco...

Страница 28: ...t screw anchors into the drill holes if the support surface requires them 5 Secure the wall mounting bracket horizontally using screws and washers UP 6 Hook the inverter into the wall mounting bracket...

Страница 29: ...an additional grounding 6 2 AC Connection 6 2 1 Requirements for the AC Connection AC cable requirements as follows Conductor type copper wire External diameter 8 mm to 21 mm Conductor cross section...

Страница 30: ...between the inverter and the circuit breaker must be fused separately Residual current monitoring unit The inverter does not require an external residual current device when operating If local regulat...

Страница 31: ...r Connect an additional grounding conductor that has an cross section of at least 10 mm see Section 6 2 3 page 32 This prevents touch current in the event of the grounding conductor on the AC connecto...

Страница 32: ...is prevents touch current if the grounding conductor on the AC connector fails The necessary ring terminal lug and the screw are included in the scope of delivery of the inverter Additionally required...

Страница 33: ...r data cables if there is no surge protection Touching live parts and cables results in death or lethal injuries due to electric shock Ensure that all devices in the same network are integrated in the...

Страница 34: ...aximum cable length between two nodes when using installation cables 100 m 328 ft UV resistant for outdoor use Procedure 1 DANGER Danger to life due to electric shock Disconnect the inverter from all...

Страница 35: ...ed material not included in the scope of delivery One communication cable for RS485 communication One M12 plug 4 pole Signal assignment Pin connec tor Signal TS4 Gate way Sunny We bBox Sunny Boy Contr...

Страница 36: ...The WLAN antenna supplied must be used Procedure 1 DANGER Danger to life due to electric shock Disconnect the inverter from all voltage sources see Section 9 page 70 2 Remove the protective cap from...

Страница 37: ...You have the option of operating the DC inputs A and B in parallel and therefore of connecting several strings to the inverter A B A B _ _ _ _ Figure 9 Connection overview for normal operation A B A...

Страница 38: ...onnection of strings The Y adapters must not be used to interrupt the DC circuit Do not use the Y adapters in the immediate vicinity of the inverter The adapters must not be visible or freely accessib...

Страница 39: ...rity when assembling the DC connectors The DC connectors are marked with the symbols and Figure 11 Negative A and positive B DC connectors Cable requirements Cable type PV1 F UL ZKLA USE2 External dia...

Страница 40: ...blade width 3 5 mm into the clamping bracket and pry the clamping bracket open 2 1 Remove the cable and go back to step 2 1 2 5 Push the swivel nut up to the thread and tighten torque 2 Nm 6 6 3 Conn...

Страница 41: ...Damage to the inverter due to ground fault on DC side during operation Due to the transformerless topology of the product the occurance of ground faults on DC side during operation can lead to irrepar...

Страница 42: ...re not closed The product is only properly sealed when all unused DC inputs are closed with DC connectors and sealing plugs Sand dust and moisture penetration can damage the product and impair its fun...

Страница 43: ...ols when working on the DC connectors Ensure that the DC connectors are in perfect condition and that none of the DC conductors or DC plug contacts are exposed Carefully release and remove the DC conn...

Страница 44: ...ar Technology AG Operating manual SBxx 1AV 41 BE en 12 44 5 Release the clamping bracket To do so insert a flat blade screwdriver blade width 3 5 mm into the clamping bracket and pry the clamping brac...

Страница 45: ...the inverter is made via the communication device The configuration is transferred to the inverter and the settings of the inverter are overwritten Deactivate the Webconnect function of the inverter...

Страница 46: ...DC load break switch of the inverter to position I All three LEDs light up The start up phase begins During start up phase of the inverter the desired firmware is being installed All three LEDs go ou...

Страница 47: ...configuration Offers the option of skipping the inverter configura tion and go directly to the user interface not recom mended D Checkbox Allows you to choose not to have the displayed page displayed...

Страница 48: ...File You can adopt the inverter configuration from a file To do this there must be an inverter configuration saved to a file Procedure 1 Select the configuration option Adopting configuration from a f...

Страница 49: ...ter will consecutively check the reaction times for overvoltage undervoltage maximum frequency and minimum frequency The self test changes the upper and lower disconnection values for each protective...

Страница 50: ...1 Open the web browser of your end device enter the IP address 169 254 12 3 in the address bar and press the enter key 2 Web browser signals a security vulnerability After the IP address has been ent...

Страница 51: ...he procedure can be different depending on the end devices If the procedures described do not apply to your end device establish the direct connection via WLAN as described in the manual of your end d...

Страница 52: ...Open the web browser of your end device and enter https smalogin net in the address bar The login page of the user interface is displayed 5 If the login page of the user interface does not open enter...

Страница 53: ...d press the enter key 2 Web browser signals a security vulnerability After the IP address has been entered a message might appear indicating that the connection to the user interface of the product is...

Страница 54: ...n iOS operating system Use an end device that does not have an iOS operating system for importing and exporting files Procedure Enter the IP address of the inverter in the address bar of the web brows...

Страница 55: ...ser user group 3 In the Repeat password field enter the password again 4 Click on Save 5 In the New password field enter a password for the Installer user group Assign a uniform password to all SMA de...

Страница 56: ...8 Operation SMA Solar Technology AG Operating manual SBxx 1AV 41 BE en 12 56 8 3 Start Page Design of the User Interface C B E F D A Figure 13 Design of the user interface s start page example...

Страница 57: ...viewlet However only the higher priority event is displayed If for example there is a Warning and an Error present at the same time only the Error will be displayed Device configuration Various setti...

Страница 58: ...rious areas display information on the current status of the PV system Device status Displays whether the inverter is currently in a fault free operating state or whether there is an Error or Warning...

Страница 59: ...nt A C B Figure 14 Layout of the installation assistant example Position Designation Description A Configuration steps Overview of the installation assistant steps The number of steps depends on the t...

Страница 60: ...1 Activate the user interface see Section 8 1 page 50 2 Log in as Installer 3 Start the installation assistant see Section 8 5 page 59 4 Select Network configuration 5 Select WPS for WLAN network but...

Страница 61: ...l network off you can switch the WLAN function back on in accordance with the following procedure Requirement If the WLAN function was previously switched off completely the inverter must be connected...

Страница 62: ...Edit parameters 5 In the parameter group User Rights Access Control change the password of the desired user group 6 Select Save all to save the changes 8 10 Changing Operating Parameters The operatin...

Страница 63: ...inverter As long as the inverter has not yet received and accepted the settings the hourglass symbol will continue to be displayed on the user interface The settings will be accepted when there is su...

Страница 64: ...oring select the parameter Set country standard and set the required country data set 8 12 Configuring the Active Power Mode Starting the installation assistant 1 Open the user interface see Section 8...

Страница 65: ...connection point is to be limited The value must be set to 0 for zero power output 5 Set the Active power setpoint to On 6 Select the entry Manual setpoint in or Manual setpoint in W for manual specif...

Страница 66: ...Control Signals Only for Italy In order for PV systems in Italy to receive control commands from the grid operator set the following parameters The basic procedure for changing operating parameters i...

Страница 67: ...62 Procedure In the parameter group DC side DC settings SMA ShadeFix set the parameter Time interval of SMA ShadeFix and set the required time interval The ideal time interval is usually six minutes...

Страница 68: ...save the configuration of another inverter from the same type or device family in a file see Section 8 18 Saving the Configuration in a File page 68 When saving only the device parameters will be adop...

Страница 69: ...1 page 50 2 Log into the user interface as an Installer see Section 8 2 page 54 3 Select the menu Device Configuration 4 In the inverter row click on the gear icon and select Update firmware 5 Select...

Страница 70: ...e measuring device due to overvoltage Overvoltage can damage a measuring device and result in voltage being present in the enclosure of the measuring device Touching the live enclosure of the measurin...

Страница 71: ...onnectors Ensure that the DC connectors are in perfect condition and that none of the DC conductors or DC plug contacts are exposed Carefully release and remove the DC connectors as described in the f...

Страница 72: ...9 Disconnecting the Inverter from Voltage Sources SMA Solar Technology AG Operating manual SBxx 1AV 41 BE en 12 72 9 Unscrew the AC connector and pull it out of the jack for the AC connection 2 1...

Страница 73: ...10 Cleaning the Inverter NOTICE Damage due to cleaning agents The use of cleaning agents may cause damage to the product and its components Clean the product and all its components only with a cloth m...

Страница 74: ...www SMA Solar com 2 Open the user interface see Section 8 1 page 50 3 Enter the PUK instead of the password into the field Password 4 Select Login 5 Call up the menu Device Parameters 6 Click on Edit...

Страница 75: ...range and this message is still displayed contact Service 202 203 205 206 Grid fault The utility grid has been disconnected the AC cable is damaged or the grid voltage at the connection point of the...

Страница 76: ...e feed in point or with a change of the monitored operating limits If the grid voltage is permanently within the permissible range and this message is still displayed contact Service 302 Active power...

Страница 77: ...01 Grid fault The inverter has detected an excessively high proportion of direct current in the grid current Corrective measures Check the grid connection for direct current If this message is display...

Страница 78: ...d Ensure that the AC cable is not damaged and that it is connected correctly Ensure that the circuit breaker is switched on 1501 Reconnection fault grid The changed country data set or the value of a...

Страница 79: ...voltage is below the maximum input voltage of the inverter If the DC voltage is below the maximum input voltage of the inverter reconnect the DC connectors to the inverter If the DC voltage exceeds t...

Страница 80: ...DC start conditions Start cond not met The feed in conditions for the utility grid are not yet fulfilled Corrective measures Ensure that the PV array is not covered by snow or otherwise shaded Wait fo...

Страница 81: ...nimum operating temperature not reached The inverter will only recommence grid feed in once the temperature has reached at least 25 C 6603 6604 Self diagnosis Overload The cause must be determined by...

Страница 82: ...file to the correct folder again 7105 Param setting failed Parameters could not be set using the memory card The inverter continues to feed in Corrective measures Ensure that the parameters are set c...

Страница 83: ...led Update file could not be copied to the inverter s internal memory In the event of connection with the inverter via WLAN a poor connection quality can be the cause Corrective measures Retry update...

Страница 84: ...ctive measures Log in as Installer Import configuration file again 7350 Transfer of a configuration file has started The configuration file is being transferred 7351 Update WLAN The inverter is updati...

Страница 85: ...ter is correctly integrated into the same network as the inverter see energy meter manual For WLAN connection Improve the WLAN connection quality e g via WLAN repeater or connect the inverter with the...

Страница 86: ...spec Communication to the system control absent Depending on the fall back set ting either the last received values will be retained or the reactive power will be set to the set value Corrective meas...

Страница 87: ...fficient to run the main CPU Corrective measures Enter the SMA Grid Guard code Ensure that at least the DC start voltage is available green LED is flashing pulsing or glowing 9007 Abort self test The...

Страница 88: ...ase the data query intervals 10250 Interface package error rate ok high The package error rate has changed If the package error rate is high the net work is overloaded or the connection to the network...

Страница 89: ...ector Corrective measures if the status is 10 Mbit Ensure that with an Ethernet connection the network cable and the network connector are not damaged and that the network connectors are correctly plu...

Страница 90: ...that the SSID the WLAN password and the encryption method have been entered correctly The encryption method is specified by your WLAN router or WLAN Access Point and can be changed there Ensure that t...

Страница 91: ...If the grid operator gives his approval discuss any changes to the operating parameters with the Service 10901 Start self test xx The self test is running 10902 Uac RPro xxx V Preliminary result of t...

Страница 92: ...in hours 29004 Grid parameters unchanged Changing the grid parameters is not possible 11 3 Checking the PV System for Ground Faults A ground fault may be present if the inverter beeps the red LED ligh...

Страница 93: ...d as follows to check each string in the PV system for ground faults Procedure 1 DANGER Danger to life due to high voltages Disconnect the inverter from all voltage sources see Section 9 page 70 2 Mea...

Страница 94: ...d fault between the second and third PV module 100 V 100 V 100 V 100 V 100 V V 200 V 1 V 300 V 2 Test by Measuring the Insulation Resistance If the voltage measurement does not provide sufficient evid...

Страница 95: ...of the PV array The insulation resistance can only be measured with a suitable device for safe disconnection and short circuiting of the PV array If no suitable device is available the insulation meas...

Страница 96: ...es might not be suitable for the inverter in the present quantity 11 4 Problems with streaming services If you use the streaming service in your local network in which the inverter is also included th...

Страница 97: ...d or mounted Transport and lift the product carefully Take the weight of the product into account Wear suitable personal protective equipment for all work on the product Procedure 1 DANGER Danger to l...

Страница 98: ...e inverter 2 1 7 Release the network cable plug and pull it out of the jack on the inverter 8 Take the cable support sleeve out of the threaded sleeve and remove the network cable from the cable suppo...

Страница 99: ...o secure the inverter to the wall mounting bracket TX25 15 Remove the inverter by lifting it vertically up and off the wall mounting bracket 16 Unscrew the screws for fastening the wall mounting brack...

Страница 100: ...voltage 100 V 100 V 100 V Initial input voltage 125 V 125 V 125 V Maximum input current input A 15 A 15 A 15 A Maximum input current input B 15 A 15 A 15 A Maximum input current per string input A 15...

Страница 101: ...t at 240 V 12 5 A 15 4 A 16 7 A Maximum output cur rent 13 7 A 16 A 18 2 A Total harmonic distor tion of the output cur rent with total harmonic distortion of the AC voltage 2 and AC power 50 of the r...

Страница 102: ...a set Efficiency SB3 0 1AV 41 SB3 6 1AV 41 SB4 0 1AV 41 Maximum efficiency max 97 0 97 0 97 0 European weighted ef ficiency EU 96 4 96 5 96 5 13 1 2 Sunny Boy 5 0 6 0 DC input SB5 0 1AV 41 SB6 0 1AV 4...

Страница 103: ...AC voltage range 180 V to 280 V 180 V to 280 V Nominal AC current at 220 V 22 8 A 26 1 A Nominal AC current at 230 V 22 A 26 1 A Nominal AC current at 240 V 21 A 25 A Maximum output current 22 8 A 26...

Страница 104: ...um output current is 21 7 A Efficiency SB5 0 1AV 41 SB6 0 1AV 41 Maximum efficiency max 97 0 97 0 European weighted efficiency EU 96 5 96 5 13 2 General Data Width x height x depth 435 mm x 470 mm x 1...

Страница 105: ...13 3 Climatic Conditions Installation in accordance with IEC 60721 3 3 Class 4K4H Extended temperature range 25 C to 60 C Extended humidity range 0 to 100 Extended air pressure range 79 5 kPa to 106...

Страница 106: ...rques Screws for securing the inverter to the wall mounting bracket 2 5 Nm Additional grounding 2 5 Nm SUNCLIX swivel nut 2 0 Nm Screw terminals of the AC connector 1 4 Nm 13 7 Data Storage Capacity E...

Страница 107: ...r Sunny High power 49 561 9522 1499 Monitoring Systems Kommunikationsprodukte 49 561 9522 2499 Hybrid Controller 49 561 9522 3199 Sunny Island Sunny Boy Stor age Sunny Backup 49 561 9522 399 Sunny Cen...

Страница 108: ...eynes 44 1908 304899 SMA Online Service Center www SMA Service com Italia SMA Italia S r l Milano 39 02 8934 7299 SMA Online Service Center www SMA Service com Australia SMA Australia Pty Ltd Sydney T...

Страница 109: ...t Road T Praksa A Muang 10280 Samutprakarn Thailand 63 1799866 servicepartner sma tirathai co th Enerone Technology Co Ltd 4th Fl Jungbu Bldg 329 Yeongdong daero Gangnam gu Seoul 06188 Korea 82 2 520...

Страница 110: ...6 357 374 LVD Radio Equipment Directive 2014 53 EU 22 5 2014 L 153 62 RED Restriction of the use of certain hazardous substances 2011 65 EU L 174 88 June 8 2011 and 2015 863 EU L 137 10 March 31 2015...

Страница 111: ......

Страница 112: ...www SMA Solar com...

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