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Getting Started

It is essential that you complete the following five step process in order to be able 
to use your MySOS device.

1. 

Enter Your Account Details

Using your customer login details which were included in your welcome letter/
email, please access Skyguard’s Customer Service Centre (CSC) via the 
Skyguard website – 

www.skyguard.co.uk 

Login via the ‘Customer Login’ 

button (found at the top right hand corner of the screen) and complete all 
the necessary Account and User details. If the CSC is managed by your 
organisation’s Administrator, please contact them regarding your user details on 
the CSC.

Instructions should include emergency contact numbers for people who are to 
be informed in the event of an emergency, and will be in a position to assist the 
Skyguard controllers and the user. 

Before entering these instructions, ensure that all contacts are aware and are 
willing to be contacted 24 hours a day to help in an emergency. It is also useful 
to include your own mobile phone number, as the Skyguard controllers may 
need to contact you directly in an incident.

It is important that the information on the CSC is kept up to date at all times.

All personal information is fully protected and stored in such a way that Skyguard 
controllers at the Incident Management Centre have no access, until the alarm is 
activated.

2. 

Charging the MySOS 

You must fully charge the battery before using the device for the first time. Plug 
the charger into the MySOS unit’s USB port and connect to a 240 volt wall 
socket. Please do not use excess force when plugging the charger into the USB 
port as this may damage the connection. The device will take between 3 - 5 
hours to charge each time. The battery light (red) will switch off once the MySOS 
is fully charged.

Please note, the device should only be charged with chargers supplied by Skyguard. It is 
important that you keep your MySOS charged daily to ensure it is ready for use when you 
need it.

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Содержание MySOS

Страница 1: ...MySOS user guide Europe s Premier Personal Safety Service SG MD 370 Issue 7 Aug 2015...

Страница 2: ...Mean 6 Getting Started 7 Enter your Account Details Charging the MySOS Device Switching the MySOS on and off Acquire GSM GPS signals Perform a Test Call How to Use Your Device 9 Activating an SOS Ala...

Страница 3: ...ery 2 Mains charger 3 Three lanyards 4 User guide 5 Quick reference guide keyring 6 Keyring holder If you are missing any of the above please contact Customer Support between Monday Friday 9am 5 30pm...

Страница 4: ...General Packet Radio Service a technology which allows the device to send its location IMC Skyguard s 24 7 Incident Management Centre GSM Global System for Mobile communications mobile phone network C...

Страница 5: ...be read and understood before using your MySOS 1 2 3 4 6 5 7 8 9 11 10 1 GSM Light Amber 2 Battery Light Red 3 GPS Light Blue 4 CALL 2 Button 5 SOS Button 6 CALL 1 Button 7 SIM Card Slot 8 On Off Send...

Страница 6: ...rapidly to acknowledge button press and will then double flash every two seconds while the request is being performed It will then flash normally Light double flashes every two seconds while performi...

Страница 7: ...are willing to be contacted 24 hours a day to help in an emergency It is also useful to include your own mobile phone number as the Skyguard controllers may need to contact you directly in an incident...

Страница 8: ...nit for four seconds and release the button when all the lights start to flash simultaneously Standing outside hold the MySOS where it has a clear and unobstructed view of the sky The device will scan...

Страница 9: ...emergency alarm the controller will end the call and your test is complete How to Use Your Device Activating an SOS Alarm Press and hold the large SOS button for four seconds The battery light will st...

Страница 10: ...may wish to leave a voice memo if you are going into a building or underground explaining who you are meeting and where as GPS is less likely to work in these situations A voice memo can be left by p...

Страница 11: ...the Customer Service Centre where the position report will be shown on a map see below Note holding the side button for four seconds will switch the device off On Demand Position Request The telephon...

Страница 12: ...e setup either with mandown permanently enabled or manually switched on off when required from within Skyguard s CSC portal Please check with your administrator or Skyguard Customer Support to establi...

Страница 13: ...re the device acquires a GPS signal every time it is powered on Ensure the device is carried with the user at all times When using the MySOS Mandown variant ensure the device is worn in the holster or...

Страница 14: ...Notes 14...

Страница 15: ......

Страница 16: ...rd House 457 Kingston Road Epsom Surrey KT19 0DB Telephone 0844 257 0314 Email customer support skyguard co uk www skyguard co uk Skyguard Ltd is part of the Send For Help Group Europe s Premier Perso...

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