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Service Policy
To return products to SKC for servicing:
1. Call 800-752-8472 (724-941-9701 for international customers) to obtain a Return
Materials Authorization (RMA) number and Product Decontamination Form.
2. Carefully package the product. Mark the RMA number on any correspon-
dence relating to the return and on the outside of the package.
Package product carefully to prevent damage during transit. Include a contact
name, phone number, shipping address, RMA number, and a brief description
of the problem. For nonwarranty repairs, a purchase order number and billing
address are also required. The Service Department will contact nonwarranty
customers with an estimate before proceeding with repairs.
Rechargeable lithium-ion batteries for use with SKC sampling pumps have been
tested in accordance with the UN Manual of Tests and Criteria and are designated
as UN3091. To be exempt from Dangerous Goods Shipping requirements, the
box must contain 12 or fewer lithium batteries or 24 or fewer cells. Therefore,
limit any box to be shipped to the following number of pumps:
Leland Legacy Pump - 2 pumps
QuickTake 15 - 12 pumps
QuickTake 30 - 3 pumps
3. Ship to SKC, freight prepaid, to the following address:
SKC Inc.
National Service Center
863 Valley View Road
Eighty Four, PA 15330
SKC Inc. will accept for repair any SKC product that is not
contaminated with hazardous materials. Products determined to be
contaminated will be returned unserviced.
Replacing parts with non-SKC parts voids the manufacturer
warranty.
* Li-Ion Battery Shipment
Rechargeable, lithium-ion batteries for use with SKC sampling pumps have been
tested in accordance with the UN Manual of Tests and Criteria and are designated as
UN3091.
For air shipments:
Rechargeable lithium-ion batteries in SKC pumps are subject to the A-45 exemption to
the IATA regulations and are not regulated for air shipments. This information must be
written on the shipping document when shipping by air.
For ground shipments:
US DOT regulations specify a limit of 24 or fewer battery cells in one shipping box. If
you exceed 3 QuickTake 30 pumps with battery packs in one shipping box, specific
shipping requirements must be followed. Contact SKC for more information or refer to
the regulatory authority in your area.