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IMPORTANT TIPS:
1. Ensure that all active telephone extensions are fixed with DSL microfilters for stable and reliable Internet
experience. The DSL microfilter can be seen in Step 1 – Equipment Check.
2. Remember the Network Name (SSID) and the Network key of the wireless setup. For more information, please
refer to Step 4 – Section A - Your Network Name and Key. Please note that your Network Name (SSID) and Network
Key may not be the same if you have changed your wireless settings.
3. Please place the Residential Gateway on a flat surface and ensure the following:
a) It is not near blockades such as building structure and natural or artificial barriers.
b) It is not kept in an enclosed area that will affect signal coverage.
c) It is not near any electronic device such as microwave oven, bluetooth device and/or cordless phone so as to
reduce interference of the same frequency.
d) It is not near water-containing equipment filled with water to optimise wireless signal.
4. Note that the signal strength may vary or fail due to any of the above mentioned factors which are not within
SingNet’s control. SingNet shall not be liable for any loss or damage arising from such interference or failure.
Customer shall be solely responsible for providing all equipments necessary such as repeaters, at his/her own
expense, to extend wireless coverage should the need arise.
Technical Hotlines
BroadBand & mio:
1688
Monday to Sunday & Public Holidays:
8am - 12mn
For Biz ADSL customers:
1606, then select option 2
(Available at all times)
Residential Gateway Technical Support Information
Malifax Technologies (S) Pte Ltd
Hotline: 6287 5033
Email: [email protected]
Address: 76 Playfair Road #06-03,
LHK2 Building Lobby 2, Singapore 367996
Service Centre Operating Hours
Monday to Friday (except Public Holidays) 9am - 7pm
Helpdesk Operating Hours
Monday to Friday (except Public Holidays) 9am - 9pm
Saturday (except Public Holidays) 9am - 1pm
Содержание Pace-5520
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