SL-863 MHL AVLink/CBUS Analyzer 3.0
User Guide
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© 2014 Simplay Labs, LLC. All rights reserved
Simplay-UG-1006-A
CONFIDENTIAL
General Warranty Terms
Simplay Labs, LLC., (Simplay Labs), offers a limited warranty for its Simplay Labs products. Any product first sold to your business is guaranteed to be
free from defects in both components and workmanship under regular uses. The warranty period commences on the date the item ships.
Attention: Your invoice with the date of purchase, model number and serial number of the product is your proof of the date of purchase.
This International Limited Warranty is applicable and shall be honored in every country where Simplay Labs or its Authorized Service Providers offer
warranty service subject to the terms and conditions provided in this International Limited Warranty Statement.
Simplay Labs Products Warranty Period
The warranty terms for Simplay Labs products are: Domestic & Asia
EU & UK
1 Year
2 Year
The International Limited warranty does not affect your statutory rights.
System Warranty
During the warranty period, the defective hardware of Simplay Labs products will be either repaired or replaced, with new or like new products, at
the discretion of Simplay Labs except in the cases listed in the Limitation of Liability Clause of this document.
This International Limited Warranty covers the costs of service parts and labor required to restore your product to fully functional condition. Simplay
Labs will, at its discretion, repair or replace any defective products or parts thereof covered by this International Limited warranty with refurbished
parts of the product that are equivalent to new or like new products in both functionality and performance. A product or part that is repaired or
replaced under this International Limited warranty shall be covered for the remainder of the original warranty period applying to the product or part,
or for90-days, whichever expires last. All exchanged parts and products under this International Limited Warranty will become the property of
Simplay Labs.
Software Limited Warranty
Simplay Labs offers no warranty, either explicitly expressed or implicitly implied, for any pre-installed software, its quality, performance, functionality,
or compatibility for a particular purpose. Nor does Simplay Labs warrant that the functions contained in the software will meet specific requirements
or that the operation of the software will be uninterrupted or error-free. Thus, the software is sold ‘as is” unless otherwise explicitly stated in writing.
Obtaining the Warranty Service
Warranty service or Returned Merchandise Authorization (RMA) under this International Limited Warranty will be honored only if claims are made
within the warranty period. For notifications to Simplay Labs or products outside the warranty period, the process will be the same, but charges may
apply. Contact details may be obtained on Simplay Labs website (
). Customers are requested to perform the following
actions before claiming Simplay Labs product as defective:
Owner must notify Simplay Labs, during the warranty period, in writing of alleged defect, and allow Simplay Labs a reasonable opportunity to inspect
the allegedly defective product;
No Product may be returned without Simplay Labs’ consent, The Simplay Labs RMA# must accompany all returns, and all returns must be delivered
to Simplay Labs within the warranty period;
Owner may, then at its own expense, return the allegedly defective Product, freight pre-paid and in the original packaging, accompanied by a brief
statement explaining the alleged defect to Simplay Labs;
If Simplay Labs determines that any returned Product is not defective, or if Simplay Labs determines that the defect is not covered by the warranty,
Simplay Labs will return the Product to the Owner at Owner’s expense, freight collect, and Owner agrees to pay Simplay Labs’ reasonable cost of
handling and testing;
Upon determining that a returned product is defective, to receive warranty service Owner will need to present the invoice showing the original
purchase transaction. If shipping the product, Owner will need to package it carefully and send it, transportation prepaid by a traceable, insured
method, to the Simplay Labs Service Center. Package the product using adequate padding material to prevent damage in transit. The original
container is ideal for this purpose. Include the RMA#, your name, return shipping address, email address and telephone number where you may be
reached during business hours, inside the shipping package with the unit. Any replacement unit will be warranted under these Terms and Conditions
for the remainder of the original warranty period or ninety (90) days whichever is longer.
Make sure to back up any important data and remove all confidential, proprietary information. Neither Simplay Labs nor its authorized service
centers are responsible for damages to or loss of any programs, data, or other software and files in the items.
Refer to user manual enclosed within the product package and/or information on
for important tips on how to
operate and troubleshoot the product
International Warranty
Warranty may be valid when a Simplay Labs product is purchased in one country and transferred to another country, without voiding the warranty.
Please be advised that service availability and response time may vary from country to country.
Simplay Labs is not responsible for any export and import control issues, handling fees, tariffs, import duties, and all other related fees where owner
is responsible for shipping its products.
