69
5 Troubleshooting
GB
CY
IE
5
Troubleshooting
Before contacting your authorised Royal Appliance dealer, Royal Appliance service partner or appli-
ance market, first follow the procedure in the following table to check if you can handle the problem
yourself.
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect
it from the mains before starting troubleshooting
Z
Chapter 3.2, "Switching off and retracting
power cord"
.
Problem
Possible cause
Solution
The appliance will
not start
The socket does not carry
current.
Test the vacuum cleaner at another socket which
you are sure carries current.
Power cord is damaged.
Have the cord replaced by
S
ILVER
C
REST
Cus-
tomer Service, address
Z
page 124, "Internation-
al Service"
.
Appliance sud-
denly stops vacu-
uming and
switches itself off
The overheating protection
has tripped, possibly due to
blocked suction channels, fil-
ters, or similar.
Switch off the vacuum cleaner and pull the plug
from the mains socket. Eliminate the cause of
overheating (e.g. blocked suction channels, fil-
ters, etc.). Wait for about 45 minutes. After the
appliance has cooled off, you may switch it on
again.
The red warning-
light is on
The dust container is full.
Empty/clean the dust container.
Nozzle, telescopic tube, tube
extension or suction hose are
blocked.
Remove the obstacle. If necessary, use a long
wooden stick (e.g. a broomstick) to do this.
The filter is dirty.
Clean the respective filter
Z
Chapter 4.5, "Clean-
ing the dual motor protection filter"
or
Z
Chapter
4.4, "Cleaning the hygienic exhaust filter"
.
The results are
unsatisfactory in
spite of the appli-
ance working cor-
rectly
The bypass vent (Fig. 1/4) is
open.
Close the bypass vent (Fig. 1/4).
The nozzle you are using
does not suit the flooring.
Select the right brush/nozzle for the type of floor
Z
Chapter 2.3, "Using further nozzles (accesso-
ries)"
.
The "carpet/hard floor" selec-
tor is in the wrong position for
the particular type of floor.
Set the "carpet/hard floor" selector to the correct
position for the type of floor,
Z
Chapter 3.1, "Vac-
uum cleaning"
, step 5.
NOTE:
If you cannot solve the problem following these instructions, contact the Royal Appliance cus-
tomer service
Z
page 124, "International Service"
.
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