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007-5839-001

6: Basic Troubleshooting and Chassis Service

Figure 6-5

Cooling Fans Access Example

Содержание Rackable C1104G-RP5

Страница 1: ...SGI Rackable C1104G RP5 System User Guide 007 5839 001 ...

Страница 2: ...ATTRIBUTIONS SGI and the SGI logo are registered trademarks and Rackable is a trademark of Silicon Graphics International in the United States and or other countries worldwide Intel Intel QuickPath Interconnect QPI and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Fusion MPT Integrated RAID MegaRAID and LSI Logic are ...

Страница 3: ...007 5839 001 iii Record of Revision Version Description 001 June 2012 First release ...

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Страница 5: ...omputer systems This guide may be useful to installers and system administrators looking for overview information on the server Chapter Descriptions The following topics are covered in this guide Chapter 1 Introduction Provides an overview of the server s components Chapter 2 Server Installation Provides a quick setup checklist to get the server operational Chapter 3 System Interface Describes sev...

Страница 6: ...oting and Chassis Service Describes some basic steps required to troubleshoot your system Additional sections in this chapter are intended to guide you through basic component remove and replace procedures Appendix A BIOS Error Codes Provides a brief listing of BIOS error code information Appendix B System Specifications Describes system component environmental specifications and compliance ...

Страница 7: ... comprehensive set of online books release notes man pages and other information You can also view man pages by typing man title on a command line SGI systems include a set of Linux man pages formatted in the standard UNIX man page style Important system configuration files and commands are documented on man pages These are found online on the internal system disk or DVD CD and are displayed using...

Страница 8: ...pace font denotes literal items such as commands files routines path names signals messages and programming language structures variable The italic typeface denotes variable entries and words or concepts being defined Italic typeface is also used for book titles user input This bold fixed space font denotes literal items that the user enters in interactive sessions Output is shown in nonbold fixed...

Страница 9: ...tter of the manual In printed manuals the document number is located at the bottom of each page You can contact SGI in any of the following ways Send e mail to the following address techpubs sgi com Contact your customer service representative and ask that an incident be filed in the SGI incident tracking system Send mail to the following address SGI Technical Publications 46600 Landing Parkway Fr...

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Страница 11: ...ntroller 4 IPMI 4 Other Features 4 Server Chassis Features 5 System Power 5 Serial ATA Subsystems 5 Front Control Panel 5 Serverboard and GPU Subsystem 5 GPU Features 6 Cooling System 6 2 Server Installation 9 Unpack the System 9 Prepare for Setup 9 Choose a Setup Location 9 System Warnings and Precautions 10 Server Precautions 11 Rack Mounting Considerations 11 Ambient Operating Temperature 11 Re...

Страница 12: ... 16 Using the Rail Locking Tabs 17 Install the Server in a Rack 18 Supply Power to the System 19 3 System Interface 21 Overview 21 Control Panel Buttons 21 Control Panel LEDs 22 Power Fail LED 23 Overheat Fan Fail UID LED 23 NIC1 23 NIC2 24 HDD 24 Power 24 Drive Carrier LEDs 25 4 System Safety 27 Electrical Safety Precautions 27 Serverboard Battery 28 ESD Precautions 28 Mainboard Replaceable Solde...

Страница 13: ...ly Functional Rating 39 6 Basic Troubleshooting and Chassis Service 41 Basic Troubleshooting Procedures 41 If the System Does Not Power Up 41 System Powers Up But Will Not Boot 42 No Video After System Power Up 42 Memory Errors 42 Chassis Service Information 43 Static Sensitive Devices 43 Precautions 43 Unpacking 44 Control Panel 44 Drive Bay Installation Removal 44 Accessing the Drive Bays 44 Rem...

Страница 14: ...the Inside of the Chassis 52 System Fans 52 System Fan Failure 52 Replacing System Fans 53 Remove Replace a Fan 53 Install Replace a PCIe Expansion Card 57 Install Replace a Low profile or Full height PCIe Card 57 A BIOS Error Codes 59 B System Operating and Regulatory Overview 61 Operating Environment 61 System Input Requirements 61 Power Supply 61 Regulatory Compliance 62 ...

Страница 15: ...page 2 In addition to the serverboard and chassis various hardware components may be included with the system as listed Ten 4 cm chassis fans One internal air shroud Two passive 1U CPU heatsinks Riser cards as follows One riser for a single PCIe x16 card left front side internal GPU card One riser for a single PCIe x16 card left back side internal GPU card One riser for a single PCIe x16 card righ...

Страница 16: ... sales or service representative for information on optional external CD DVD drive units Figure 1 1 Rackable C1104G RP5 Server Front and Rear Views System reset Four disk drive bays 2 1 System LEDs Main power VGA port Ethernet ports USB ports IPMI LAN PCIe low profile expansion slot Optional GPU or x16 full height PCIe slot ...

Страница 17: ... number of pins is 84 The 20 data lanes are divided onto four quadrants of 5 lanes each The basic unit of transfer is the 80 bit flit which is transferred in two clock cycles four 20 bit transfers two per clock The 80 bit flit has 8 bits for error detection 8 bits for link layer header and 64 bits for data QPI bandwidths are advertised by computing the transfer of 64 bits 8 bytes of data every two...

Страница 18: ...rts A dedicated external IPMI LAN port is also included Onboard Graphics Controller The dual processor serverboard features an integrated Matrox G200 video controller providing a 16MB DDR2 graphics interface through the system VGA connector The Matrox video controller in the 1U server features low power consumption high reliability and superior longevity IPMI IPMI Intelligent Platform Management I...

Страница 19: ...ID to enable the hot swap capability of RAID drives Certain RAID levels require use of optional hardware to support RAIDed hard disk drives in the server Front Control Panel The control panel on the C1104G RP5 server provides you with system monitoring and control LEDs that indicate system power HDD activity network activity system overheat and a system overheat fan fail UID LED A main power butto...

Страница 20: ...nce and reduces data transfers by keeping larger data sets in local memory attached directly to the GPU Integrates the GPU subsystem with the C1104G RP5 server s monitoring and management capabilities such as IPMI Onboard L1 and L2 caches that accelerate algorithms and sparse matrix multiplication Provides faster context switching concurrent kernel execution and improved thread block scheduling En...

Страница 21: ...I P1 P1 P0 P0 0 4 0 3 0 2 0 1 1 4 1 3 1 2 1 1 QPI 8G LANE6 SLOT 1 E5 2600 Series PCH C602 C604 PCI E X16 G3 DMI2 LANE5 LANE1 2 3 4 SPI SIO W83527 DMI2 BMC WPCM450 PCI E X16 PCI E X16 G3 PCI SATA3 E5 2600 Series 8 SNB CORE DDR III 8 SNB CORE DDR III DMI2 DMI2 2 3 1 1 2 3 QPI 8G 4GB s PCI E X16 VGA PCI E X8 PCI E X16 SAS 0 3 0 1 PCI E X8 G3 PCI E X16 G3 PCI E X8 G3 COM Port Internal PCI SLOT 2 SLOT ...

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Страница 23: ...e the server rack near a grounded power outlet Refer also to System Warnings and Precautions on page 10 Prepare for Setup The shipping container should include two sets of rail assemblies two rail mounting brackets and the mounting screws that you will use to install the system into a rack Note that the inner rails should already be attached to the server Read this section in its entirety before y...

Страница 24: ...th the full weight of the rack resting on them Failure to do so can result in serious injury or death Warning Attach stabilizers to the rack in single rack installations Failure to do so can result in serious injury or death Couple racks together in multiple rack installations Failure to do so can result in serious injury or death Warning Be sure the rack is stable before extending a component fro...

Страница 25: ...th visual display units Rack Mounting Considerations Use the guidelines provided in the following subsections to properly install the server in a rack Ambient Operating Temperature If installed in a closed or multi unit rack assembly the ambient operating temperature of the rack environment may be greater than the ambient temperature of the room Therefore consideration should be given to installin...

Страница 26: ... example the use of power strips and so on Install the System into a Rack This section provides information on installing the C1104G RP5 into a rack If the system has already been mounted into a rack refer to Supply Power to the System on page 19 There are a variety of rack units on the market which may mean the assembly procedure will differ slightly You should also refer to the installation inst...

Страница 27: ...the rail assembly in the chassis packaging as shown in Figure 2 2 2 Extend the rail assembly by pulling it outward 3 Press the quick release tab 4 Separate the inner rail from the outer rail assembly Figure 2 2 Separating the System Rack Rail Components 2 1 ...

Страница 28: ...the inner rails stabilizes the chassis within the rack is described in the following subsection Installing the Inner Rail Extensions 1 Place the inner rail extensions over the preattached inner rails which are attached to the side of the chassis Align the hooks of the inner rail with the rail extension holes Make sure the extension faces outward just like the inner rail 2 Slide the extension towar...

Страница 29: ...is in two sections that must be assembled before mounting on to the rack Assembling the Outer Rails 1 Identify the left and right outer rails by examining the ends which bend outward 2 Slide the front section of the outer rail into the rear section of the outer rail 3 The assembly should look similar to the example in Figure 2 4 on page 16 2 1 ...

Страница 30: ...in the rack See the placement example in Figure 2 5 on page 17 3 Hang the hooks of the front of the outer rail onto the slots on the front of the rack Use screws to secure the outer rails to the rack 4 Pull out and adjust both the short and long brackets to the proper distance so that the rail can fit snugly into the rack reference Figure 2 6 on page 18 5 Hang the hooks of rear portion of the oute...

Страница 31: ...The tabs can lock the server into place when installed and pushed fully into the rack its normal operating position The tabs also lock the server in place when fully extended from the rack This prevents the server from coming completely out of the rack when pulled out for servicing Depress both tabs at the same time to fully remove the server from its rail mounting and extract it from the rack ...

Страница 32: ...ver Always get the assistance of another qualified person when you install the sever in a location above your shoulders Failure to do so may result in serious personal injury or damage to the equipment 1 Extend the outer rails on either side of the rack rail assembly 2 Align the inner rails of the chassis with the outer rails on the rack see Figure 2 6 Figure 2 6 Installing the Server in the Rack ...

Страница 33: ...to secure and hold the front of the chassis to the rack Supply Power to the System Connect the power cords from the power supply modules into a power strip or power distribution unit PDU within the rack An optionally available uninterruptible power supply UPS can ensure continued operation in case of a failure of the regular power source After all power connections are verified push the power on b...

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Страница 35: ...of the front control panel These LEDs provide constant information on the system and on the overall health of system components Figure 3 1 System Front Control Panel Indicator Components Control Panel Buttons In addition to monitoring the activity and health of specific components using LEDs the system uses two buttons located on the front of the chassis a reset button and a power on off button Us...

Страница 36: ...removes the main power but keeps standby power supplied to the system Figure 3 3 System Power On Button Control Panel LEDs The control panel located on the front of the chassis has several LEDs These LEDs provide you with critical information related to different parts of the system This section explains what each LED indicates when illuminated or flashing and any corrective action you may need to...

Страница 37: ...s an overheat condition which may be caused by cables obstructing the airflow in the system or the ambient room temperature being too warm Check the routing of the cables and make sure all fans are present and operating normally You should also check to make sure that the chassis covers and fan shrouds are installed properly This LED will remain flashing or on as long as the indicated condition ex...

Страница 38: ...gure 3 7 Figure 3 7 LAN2 Network Activity NIC2 LED HDD The HDD LED indicates hard drive activity when flashing see Figure 3 8 Figure 3 8 Hard Drive Activity LED Power The power LED indicates power is being supplied to the system s power supply unit s An example LED is shown in Figure 3 9 This LED should normally be illuminated when the system is operating 1 2 ...

Страница 39: ...ivity A connection to the drive backplane enables this LED to blink on and off when that particular drive is being accessed Please refer to Chapter 6 for instructions on replacing failed drives Red When this LED is flashing it indicates that a raided drive is rebuilding A solidly lit red LED indicates a drive failure If the drives fails you should be notified by your system management software Ref...

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Страница 41: ...irst power down the operating system and then unplug the power cords The unit can have more than one power supply cord Disconnect two power supply cords before servicing to avoid electrical shock When working around exposed electrical circuits another person who is familiar with the power off controls should be nearby to switch off the power if necessary Use only one hand when working with powered...

Страница 42: ...a public landfill Dispose of used batteries according to the manufacturer s instructions and in compliance with the regulations set up by your local hazardous waste management agency ESD Precautions Caution This server contains electronic components and printed circuit boards which are susceptible to electrostatic discharge ESD damage ESD is generated by two objects with different electrical charg...

Страница 43: ...omes with self resetting PTC Positive Temperature Coefficient fuses on the serverboard they must be replaced by trained service technicians only The new fuse must be the same or equivalent as the one replaced Contact your technical support organization for details and support General Safety Precautions Follow these rules to ensure general safety Keep the area around the Rackable C1104G RP5 system ...

Страница 44: ...nductors that can create short circuits and harm you if they come into contact with printed circuit boards or areas where power is present After accessing the inside of the system close the system back up and secure it to the rack unit with the retention screws after ensuring that all connections have been made ...

Страница 45: ... board the MAC Ethernet address changes If you are using such a product you or your service representative must request a new license key after replacement of a node board Contact your local customer support office http www sgi com support supportcenters html Caution Install the chassis cover after you have completed accessing the components inside the server to maintain proper airflow and cooling...

Страница 46: ...les avoid touching the pins Store PCIe cards or other boards and components in antistatic bags when not in use Make sure your computer chassis provides a conductive path between the power supply the case the mounting fasteners and the node board to chassis ground Unpacking Caution System options are shipped in antistatic packaging to avoid electrostatic discharge damage Be sure to use ESD precauti...

Страница 47: ... system chassis has one node board The C1104G RP5 serverboard is configured with two processors When configured with two processors the following rules apply Both processor sockets must have identical revisions core voltage and bus core speed The stepping between the processors on the board must be identical See Figure 5 2 on page 36 for CPU locations on the serverboard note that the drawing is no...

Страница 48: ...t representative PCIe Expansion Slots An external PCI Express PCIe slot with the following features One PCIe Gen 3 0 x8 low profile card in x16 slot System Health Monitoring Onboard voltage monitors Fan status monitor with firmware software on off and speed control Watch Dog Environmental temperature monitoring via BIOS Power up mode control for recovery from AC power loss System resource alert vi...

Страница 49: ... SATA controller RAID 0 1 5 6 and 10 are supported in this system Two 2 USB Universal Serial Bus 2 0 ports rear external type A Two 2 LAN ports supported by an onboard Intel Ethernet controller for 10 100 1000Base T One 1 dedicated RJ 45 IPMI LAN port One 1 VGA port supported by an onboard Matrox G200 graphics controller with 16 MB DDR2 memory Serverboard Dimensions Proprietary board format is 19 ...

Страница 50: ...G1 FAN2 FAN1 FANF FAND FANH FANC FANG FANE FAN4 FAN3 FANA FANB T SGPIO5 T SGPIO1T SGPIO2 I SATA3 I SATA4 I SATA5 JF1 JTPM1 JPW2 USB 0 1 IPMI LAN PCH Slot6 PCI E 2 0 x4 CPU1 Slot1 PCI E 3 0 x8 PCI E 3 0 X16 CPU2 Slot4 PCI E 3 0 X16 CPU2 Slot 3 PCI E 3 0 X16 CPU1Slot1PCI E 3 0 X16 P2 DIMME P2 DIMMF P2 DIMMG P2 DIMMH P1 DIMMD P1 DIMMC P1 DIMMB P1 DIMMA CPU2 BIOS JPW6 PHY I SATA1 I SATA2 Battery S IO ...

Страница 51: ...ons The disk drive configurations supported in the Rackable C1104G RP5 server are outlined in the paragraphs that follow Note that some configurations are dependent on use of optional hardware to support RAID configurations The supported disk drive configurations are as follows JBOD This non RAID disk array supports any number of drives between one and four The operating system is placed on the di...

Страница 52: ...ct your system data Calculations for the RAID 6 parity stripes are more complicated than those for RAID 5 virtually doubling the workload for the processor on the RAID controller and exacting a performance penalty on write operations Up to 40 of data space on each disk must be devoted to RAID 6 parity information Optional hardware is required to support RAID 6 functionality Note that all drives mu...

Страница 53: ...s Power Supply Functional Rating The C1104G RP5 server default configuration is two rear installed 1800 Watt power supplies The second power supply acts as a redundant power unit for the server The supplies are auto ranging and can operate from either 100 140V or 180 240V levels at 50 or 60Hz Each power supply module has its own cooling fan The supplies used have an 80 Plus Platinum Certification ...

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Страница 55: ...r up when the front power button is pushed use the following checklist to identify common sources for the problem Make sure that both ends of each system power cable are firmly connected to the power supply and the corresponding power source s or power distribution unit PDU Check to see if the power fail LED is lit on the front of the unit This LED should be off if the system is operating normally...

Страница 56: ...ed Listen for a BIOS beep code error message one long beep plus 8 short beeps indicates a video error This beep code message could indicate a video memory error or other video malfunction contact your service provider If using an optional PCIe video card check the back of the card for LED activity or a fault indicator Try opening the system reseating the PCIe card and rebooting see the section Ins...

Страница 57: ...ng or installing any internal hardware components Tools Required The only tool you will need to install components and perform maintenance is a Phillips screwdriver Static Sensitive Devices Electrostatic discharge ESD can damage electronic components To prevent damage to any printed circuit boards PCBs it is important to handle them very carefully The following measures are generally sufficient to...

Страница 58: ...ion Connect the cable from JF1 on the serverboard to the Control Panel PCB printed circuit board Make sure the red wire plugs into pin 1 on both connectors Pull all excess cabling out of the airflow path The LEDs inform you of system status See Chapter 3 for details on the LEDs and the control panel buttons Drive Bay Installation Removal This section describes hard drive installation and removal A...

Страница 59: ...tem you use must have RAID support to enable the hot swap capability of the hard drives The backplane is preconfigured so no jumper switch configuration is required Caution Be careful when working around the drive backplane Do not touch the backplane with your fingers or any metal objects and make sure no ribbon cables touch the backplane or obstruct the holes which aid in proper airflow Disk Driv...

Страница 60: ... and the connector end toward the rear of the carrier 3 Align the hard drive in the disk drive carrier so that the mounting holes of the carrier are aligned with the mounting holes of the drive Note that there are holes in the carrier which are marked SATA to aid in correct installation 4 Secure the drive to the carrier with four screws Use the M3 flat head screws included in the HDD bag of your a...

Страница 61: ...ndle will retract 6 Using your thumb push against the upper part of the hard drive handle until the assembly clicks into the locked fully seated position see Figure 6 3 on page 49 for an example Note Your operating system must have RAID support to enable the hot plug capability of the drives Caution Regardless of how many hard drives are installed all drive carriers must remain in the drive bays t...

Страница 62: ...48 007 5839 001 6 Basic Troubleshooting and Chassis Service Figure 6 2 Drive Carrier Attachment to Dummy Drive Blank ...

Страница 63: ...nse and operate at a 100V 240V input voltage at 50 or 60Hz Power Supply Failure If either of the two power supply modules fail the other module will take the full load and allow the system to continue operation without interruption The PWR Fail LED will illuminate and remain on until the failed unit has been replaced The power supply units have a hot swap capability meaning you can replace the fai...

Страница 64: ... the same model Removing the Power Supply 1 First unplug the AC power cord from the failed power supply module 2 Depress the locking tab on the power supply module 3 Pull it straight out using the rounded handle Installing a New Power Supply 1 Replace the failed hot swap unit with another identical power supply unit 2 Push the new power supply unit into the power bay until you hear a click 3 Secur...

Страница 65: ...Power Supply 007 5839 001 51 Figure 6 4 Power Supply Remove Replace Example ...

Страница 66: ...pen vibration levels It is very important that the chassis top cover is properly installed and making a good seal in order for the cooling air to circulate properly through the chassis and cool the components System Fan Failure Fan speed is controlled by system temperature via a BIOS setting If a fan fails the remaining fans will ramp up to full speed and the overheat fan fail LED on the control p...

Страница 67: ...n assembly to the fan tray 5 Lift the assembly housing the failed fan from the fan tray and out of the chassis see the example in Figure 6 6 on page 55 6 Place the new fan into the vacant space in the fan tray while making sure the arrows on the top of the fan indicating air direction point in the same direction as the arrows on the other fans in the same fan tray See Figure 6 7 on page 56 for a f...

Страница 68: ...54 007 5839 001 6 Basic Troubleshooting and Chassis Service Figure 6 5 Cooling Fans Access Example ...

Страница 69: ...System Fans 007 5839 001 55 Figure 6 6 Remove Replace Fan Assembly Example ...

Страница 70: ...56 007 5839 001 6 Basic Troubleshooting and Chassis Service Figure 6 7 Individual Fan Remove Replace Example ...

Страница 71: ...u have the correct size and type of PCIe expansion card low profile or full height depending on the slot used Note If your system uses three GPU boards then the x16 full height PCIe slot is not usable 3 Remove the screw securing the low profile or full height PCIe slot cover at the rear of the chassis and slide it sideways to remove from the chassis 4 Select the appropriate riser connector for you...

Страница 72: ...58 007 5839 001 6 Basic Troubleshooting and Chassis Service 7 Replace the system cover and plug in the power cords prior to rebooting the server Figure 6 9 Low profile PCIe Card Remove Replace Example ...

Страница 73: ...atal error occurs you should consult with your system manufacturer for possible repairs These fatal errors are usually communicated through a series of audible beeps The numbers on the fatal error list see Table A 1 correspond to the number of beeps for the corresponding error Table A 1 BIOS Error Codes Beep Code Error Message Description 1 beep Refresh Circuits have been reset Ready to power up 5...

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Страница 75: ...o 35º C 32º to 95º F Non operating Temperature 40º to 70º C 40º to 158º F Operating Relative Humidity 8 to 90 non condensing Non operating Relative Humidity 5 to 95 non condensing System Input Requirements AC Input Voltage 180 240 VAC Rated Input Current 1000W 100 120V 12 10A 1200W 120 140V 12 10A 1800W 200 240V 10 8 5A Rated Input Frequency 50 60 Hz Power Supply Rated Output Power 1800W Rated Out...

Страница 76: ... 2 3 3 CISPR 22 Class A Electromagnetic Immunity EN 55024 CISPR 24 EN 61000 4 2 EN 61000 4 3 EN 61000 4 4 EN 61000 4 5 EN 61000 4 6 EN 61000 4 8 EN 61000 4 11 Safety CSA EN IEC UL 60950 1 Compliant UL or CSA Listed USA and Canada CE Marking Europe California Best Management Practices Regulations for Perchlorate Materials This Perchlorate warning applies only to products containing CR Manganese Dio...

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