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Chapter 8

Troubleshooting

Table 8-1 lists system problems, possible causes, and recommended
solutions.

Table 8-1

Troubleshooting

Symptom

Possible Cause

Solution

System does not
power on, no LED,
no fans.

AC power cable
disconnected.

Check power connection
from power source to
workstation.

Power supply cable
not attached to system
board.

Make sure power supply
cables are attached to system
board.

Check to see if internal fans
are working and if LED in
upper right corner of system
board is lit. If fans are
working and LED is lit,
system board is receiving
power.

Primary processor not
recognized.

Reinstall primary processor
and if a secondary processor
isn’t installed, make sure a
terminator card is installed in
the top slot.

Power button and LED
cables not attached to
system board.

Make sure internal power
button and LED cables are
plugged into system board
(see diagram inside the side
panel to locate the power
button and LED cable
connectors).

Primary processor
failure.

Replace the processor.

Power supply failure.

Replace the power supply.

System board failure.

Replace the system board.

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Содержание 320

Страница 1: ...Silicon Graphics 320 Visual Workstation Owner s Guide Document Number 007 3701 001 ...

Страница 2: ...omputer Software clause at DFARS 52 227 7013 and or in similar or successor clauses in the FAR or in the DOD or NASA FAR Supplement Unpublished rights reserved under the Copyright Laws of the United States Contractor manufacturer is Silicon Graphics Inc 2011 N Shoreline Blvd Mountain View CA 94039 7311 Silicon Graphics Inc Mountain View California Silicon Graphics is a registered trademark of Sili...

Страница 3: ... 3 Opening and Closing the Sliding Front Panel 9 Turning On the System 11 Shutting Down the System 12 Resetting the System 13 2 Opening the System 15 Removing the Covers 16 Removing the Side Cover 16 Removing the Front Cover 18 Identifying the Internal Parts 19 Replacing the Covers 20 Replacing the Front Cover 20 Replacing the Side Cover 21 Locking the System 22 ...

Страница 4: ...fying and Troubleshooting Internal Hard Drive Installation 45 Removing an Internal Hard Drive 46 Attaching the SCSI PCI Option Card Internal Cable 51 Disconnecting the SCSI PCI Option Card Internal Cable 52 5 Option Cards 53 About PCI Cards 54 Installing a PCI Card 54 Verifying and Troubleshooting PCI Card Installation 57 Removing a PCI Card 57 Installing the Display Option Card 60 Removing the Di...

Страница 5: ...l Specifications 97 Physical Specifications 98 Environmental Range Specifications 98 AC Power 99 Acoustic Noise 99 System Board Specifications 100 B Port Information 103 Ethernet RJ45 Port Pinouts 104 IEEE 1394 Port Pinouts 105 USB Port Pinouts 106 Parallel Port Pinouts 107 Serial Port Pinouts 108 Monitor Port Pinouts 109 Microphone and Headphone Speaker Port Pinouts 110 Analog Line Level Audio Po...

Страница 6: ...rs 121 Manufacturer s Declaration of Conformity 122 FCC Class B Conformance 122 Electromagnetic Emissions 123 Shielded Cables 124 Electrostatic Discharge 124 Industry Canada Notice Canada Only 125 CE Notice 125 VCCI Notice Japan Only 125 Korean Regulatory Notice 126 NOM 024 Information Mexico Only 126 EN 55022 Compliance Czech Republic 126 Polish Notice Poland Only 127 LIMITED PRODUCT WARRANTY 128...

Страница 7: ... 1 11 Turning on the System 11 Figure 1 12 Resetting the System 13 Figure 2 1 Removing the Side Cover 17 Figure 2 2 Removing the Front Cover 18 Figure 2 3 Interior View of the System 19 Figure 2 4 Replacing the Front Cover 20 Figure 2 5 Replacing the Side Cover 21 Figure 3 1 Identifying the DIMM Slot Groups 24 Figure 3 2 Identifying the DIMM Slot Groups 26 Figure 3 3 Stabilizing the System with Yo...

Страница 8: ...ternal Hard Drive 44 Figure 4 15 Disconnecting Cables from an Internal Hard Drive 46 Figure 4 16 Removing the Internal Hard Drive Bracket 47 Figure 4 17 Removing a Hard Drive from the Drive Bracket 48 Figure 4 18 Installing the Internal Hard Drive Bracket 49 Figure 4 19 Attaching Cables to an Internal Hard Drive 50 Figure 4 20 Attaching the SCSI PCI Option Card Internal Cable 51 Figure 4 21 Discon...

Страница 9: ...tor 75 Figure 6 11 Installing a Processor Terminator 76 Figure 7 1 Disconnecting the Power Supply Cables from the System Module 80 Figure 7 2 Removing the Power Supply Screws and Cables 81 Figure 7 3 Removing the Power Supply from the System 82 Figure 7 4 Installing the Power Supply 83 Figure 7 5 Power Supply Tab 84 Figure 7 6 Installing the Power Supply Screws and Cables 84 Figure 7 7 Attaching t...

Страница 10: ...109 Figure B 7 Analog Line Level Audio Port Pinouts 111 Figure B 8 Composite Video Port Pinouts 112 Figure B 9 Svideo Port Pinouts 112 Figure B 10 PS 2 Mouse Port Pinouts on Keyboard 113 Figure B 11 Display Option Card Port Pinouts 114 ...

Страница 11: ... Type 103 Table B 2 Ethernet RJ45 Port Pinouts 104 Table B 3 IEEE 1394 Port Pinouts 105 Table B 4 USB Port Pinouts 106 Table B 5 Parallel Port Pinouts 107 Table B 6 Serial Port Pinouts 108 Table B 7 Monitor Port Pinouts 109 Table B 8 Microphone Pinouts 110 Table B 9 Microphone Port Pinouts 110 Table B 10 Headphone Pinouts 110 Table B 11 Headphone Specifications 110 Table B 12 Analog Line Level Aud...

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Страница 13: ...uide is your complete guide to setting up adding and replacing parts and diagnosing and repairing your workstation This guide tells you how to install and remove Memory DIMMs Internal drives Option cards Peripherals Processors Power supply and fan This guide also provides troubleshooting regulatory and customer support information ...

Страница 14: ...station by selecting one of the following items from the Start Silicon Graphics menu in the Windows NT task bar Online Books gives you access to the online books that ship with your visual workstation Hardware Overview displays technical specifications and ergonomic and maintenance information for Silicon Graphics 320 Support displays information about how to get technical support from Silicon Gra...

Страница 15: ...ption of these services is available online at http www sgi com visual support Supportfolio for NT which provides technical assistance through the web is available at http support sgi com nt To contact Silicon Graphics customer support services in your area use the following numbers Country Phone number Argentina 31 3465 97201 Australia 1800 818 549 Austria 0800 201705 Belgium 02 6790052 Brazil 00...

Страница 16: ...58 901 Korea 82 2 222 7373 Malaysia 1 800 80 3226 Mexico 52 5 267 1370 Netherlands 030 669 6700 New Zealand 0800 4744 4357 Norway 6711 4601 Peru 31 3465 97201 Spain 900 234432 Sweden 08 4700090 Switzerland French 0800 804021 Switzerland German 0800 804022 Thailand 001 800 12 0662980 United Kingdom 0870 60744744 United States 800 800 4744 Venezuela 8001 2509 ...

Страница 17: ...Started This chapter contains the following sections Checking Your Shipment on page 2 Setting Up the System on page 3 Opening and Closing the Sliding Front Panel on page 9 Turning On the System on page 11 Shutting Down the System on page 12 ...

Страница 18: ... the items shown in Figure 1 1 Figure 1 1 Items Included in Your Shipment Depending on your order you may have received a monitor or a Silicon Graphics 1600SW flat panel monitor CDs Mouse Documentation System power cord Keyboard Silicon Graphics 320 Monitor optional Monitor video cable Monitor power cord ...

Страница 19: ...nstructions on the following pages You can also use Figure 1 2 to help you identify the ports on the back of the system Figure 1 2 Back View of the System Ports Labeled In R L Out Fan Power outlet Fan Latch Lock PCI option slots Display option slot Ethernet IEEE 1394 2 USB 2 Serial Parallel Monitor Speakers headphones Microphone Analog line in out Composite video in out Svideo in out Serial number...

Страница 20: ...fans are used to keep the system cool during operation leave enough space around the unit to allow adequate airflow through the system 2 Attach the PS 2 mouse to the keyboard as shown in Figure 1 3 Then attach the keyboard to the leftmost USB connector on the system Figure 1 3 Attaching the Mouse and Keyboard ...

Страница 21: ...arted 5 3 If you are installing your system on a network attach the Ethernet cable from the wall jack to the RJ45 connector on the back of the system as shown in Figure 1 4 Figure 1 4 Attaching the Ethernet Cable ...

Страница 22: ...le to the monitor and to the system Attach the monitor power cord to the monitor and to a power outlet Note If you are attaching an optional flat panel monitor attach it to the display option connector instead Figure 1 5 Attaching the Monitor and Power Cord ...

Страница 23: ... make sure it s set to the appropriate voltage setting for your power outlet as shown in Figure 1 6 Caution The voltage switch is preset at the factory for your country s voltage requirements Verify the setting before plugging in the power cord Figure 1 6 Checking the Voltage Switch Setting 115 ...

Страница 24: ...xternal devices such as printers modems or speakers Refer to Figure 1 2 to identify the ports Note Microsoft Windows NT 4 0 does not support IEEE 1394 devices Also the keyboard and mouse combination is the only device supported by USB Future releases of NT may support IEEE 1394 and additional USB devices You are now ready to open the sliding front panel and turn on the system ...

Страница 25: ...wer and reset buttons To open the sliding front panel press lightly on the lower half of the panel as shown in Figure 1 8 The panel automatically slides down into the cover to expose the removable media drives and the power and reset buttons Caution Do not force the panel down manually It may damage the panel Figure 1 8 Opening the Sliding Front Panel ...

Страница 26: ... the power and reset buttons Figure 1 9 Locating the Power and Reset Buttons To close the panel pull up on the tab at the top of the panel until the panel clicks into place Figure 1 10 Closing the Sliding Front Panel LED Reset button Power button ...

Страница 27: ... their power buttons 2 Open the sliding front panel of the system by pressing lightly on the lower half of the panel as shown in Figure 1 8 The panel automatically slides down into the cover to expose the removable media drives and the power and reset buttons 3 Press the power button shown in Figure 1 11 The system powers on automatically Figure 1 11 Turning on the System For information on loggin...

Страница 28: ... The software automatically shuts down and a status window appears telling you it s okay to turn off the power 3 If it s not already open open the sliding front panel of the system by pressing lightly on the lower half of the panel Figure 1 8 The panel automatically slides down into the cover to expose the removable media drives and the power and reset buttons 4 Press the power button Figure 1 11 ...

Страница 29: ...Getting Started 13 Resetting the System You can reset the system by pressing the reset button shown in Figure 1 12 Figure 1 12 Resetting the System Reset button ...

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Страница 31: ...Opening the System 15 Chapter 2 2 Opening the System This chapter contains the following sections Removing the Covers on page 16 Identifying the Internal Parts on page 19 Replacing the Covers on page 20 ...

Страница 32: ...emove the side and front covers when installing or replacing a removable media drive Removing the Side Cover To remove the side cover shut down the system as described in Shutting Down the System on page 12 and unplug the power cord Then 1 Push the latch on the back of the system to the left to unlock the cover as shown in Figure 2 1 ...

Страница 33: ...m place your right hand inside the right side of the cover and your left hand on the left edge Pull the cover to the right until it slides about half an inch from the back of the system Tip the cover towards you slightly and lift it off Figure 2 1 Removing the Side Cover ...

Страница 34: ...e side cover as described in Removing the Side Cover on page 16 then follow these steps 1 Press on the sliding front panel to open it See Figure 1 8 The panel automatically slides down into the cover 2 Pull up on the latch inside the top of the cover as shown in Figure 2 2 and pull the cover away from the system Figure 2 2 Removing the Front Cover ...

Страница 35: ...of the system and identifies its parts Figure 2 3 Interior View of the System Power supply DIMM slots PCI option slots 3 1 2 floppy drive 3 1 2 optional drive 5 1 4 CDROM drive Optional hard drive Hard drive Voltage regulator for secondary processor Secondary processor Primary processor Fan ...

Страница 36: ...ing instructions Replacing the Front Cover 1 Place the tabs on the bottom of the cover into the notches on the lower edge of the chassis 2 Tilt the cover up and press until it snaps into place 3 Close the sliding front panel by pulling up on the tab Figure 2 4 Replacing the Front Cover ...

Страница 37: ... the bottom of the cover into the notches in the lower edge of the chassis as shown in Figure 2 5 then tilt the cover up and slide it towards the back of the system until it stops 2 Pull the latch on the back of the system towards you to lock the cover in place Figure 2 5 Replacing the Side Cover ...

Страница 38: ... Graphics 320 visual workstation buy a Kensington lock mechanism and insert it into the lock slot on the back of the system The Kensington lock is not available through Silicon Graphics but it is a commonly used lock that you can find at most computer retail stores ...

Страница 39: ...Memory 23 Chapter 3 3 Memory This chapter tells you how to install and remove DIMMs About Memory on page 24 Installing DIMMs on page 25 Removing DIMMs on page 28 ...

Страница 40: ...replacing the current DIMMs with a higher capacity and or by adding DIMMs of the same or higher capacity The maximum configuration is 1 GB of memory filling both slot groups with 512 MB double sided stacked DIMMs Table 3 1 displays the possible memory configurations For optimal performance if you are installing different capacity DIMMs in slot group A than in slot group B install the higher capaci...

Страница 41: ...the chassis with your hand to discharge any static you might be carrying Table 3 1 Possible Memory Configurations Total Memory Slot Group A Slot Group B 128 MB 128 MB single sided Empty 256 MB 256 MB double sided Empty 128 MB single sided 128 MB single sided 384 MB 256 MB double sided 128 MB single sided 512 MB 512 MB double sided stacked Empty 256 MB double sided 256 MB double sided 640 MB 512 MB...

Страница 42: ... are split across three vertical rows with two slots in each row Figure 3 2 Identifying the DIMM Slot Groups 6 Place one hand on top of the workstation to stabilize it while you install the DIMMs as shown in Figure 3 3 Figure 3 3 Stabilizing the System with Your Hand Slot group B Slot group A ...

Страница 43: ...h on the longer side faces the rear of the system and the DIMM is at a 90 degree angle to the slot Caution Make sure to install the DIMMs straight on Installing them at an angle may bend the pins Carefully push the DIMM into the slot until the latch snaps up into place as shown in Figure 3 4 If the latch doesn t snap up you can manually press the latch up to lock it and the DIMM into place Figure ...

Страница 44: ... that slot groups contain six of the same capacity DIMMs and that the DIMMs are securely seated in the DIMM slots If necessary read the instructions to remove and reinstall any DIMMs Close and reboot the system If the system still does not recognize the DIMMs one or more of the DIMMs may be faulty Contact your support representative Removing DIMMs 1 Shut down the system and turn off the power For ...

Страница 45: ... removing from slot group B first then slot group A depending on the number of DIMMs you want to replace If you are replacing a faulty DIMM you need to remove only the faulty DIMM but you must replace it with another one of equal capacity 7 Remove a DIMM by pushing the latch to the left as shown in Figure 3 6 then pulling the DIMM out of the slot Figure 3 6 Removing a DIMM Go to step 3 of Installi...

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Страница 47: ...ltra33 EIDE Drives on page 32 Installing a Removable Media Drive on page 33 Removing a Removable Media Drive on page 38 Installing an Internal Hard Drive on page 40 Removing an Internal Hard Drive on page 46 Attaching the SCSI PCI Option Card Internal Cable on page 51 Disconnecting the SCSI PCI Option Card Internal Cable on page 52 ...

Страница 48: ...s for three removable media drives two 3 drives floppy and option drive and one 5 drive CDROM and two hard disk drives Refer to Figure 4 1 for correct cabling and configuration information for the internal EIDE drives Figure 4 1 Cabling and Configuration for Internal EIDE Drives Floppy drive Option drive Slave CDROM Master Option hard drive Slave System drive Master ...

Страница 49: ... Side Cover on page 16 and Removing the Front Cover on page 18 4 If necessary set the jumpers on the drive To set the jumpers refer to the labeling on the back of the drive or to the documentation that came with the drive If you are installing a floppy disk drive in the top 3 1 2 bay you do not need to set any jumpers Go to step 5 If you are installing a drive in the bottom 3 1 2 bay set the drive...

Страница 50: ...e sleds from the drive For detailed instructions see Removing a Removable Media Drive on page 38 If you are not replacing a drive remove two sleds from the side panel as shown in Figure 4 2 Also remove the spare screws from the lower right edge of the side panel Figure 4 2 Removing the Sleds from the Side Panel Spare screws Spare drive sleds ...

Страница 51: ... the sled with the screw holes in the drive then insert and tighten the screws Figure 4 3 Attaching the Sleds to a Removable Media Drive 7 If there is a blank panel covering the drive opening in the system remove it as shown in Figure 4 4 Save the panel In the future if you remove the drive and leave the bay empty you will need to reinstall the panel Figure 4 4 Removing a Blank Panel from a Remova...

Страница 52: ...re 4 5 Figure 4 5 Installing a Removable Media Drive 9 Connect the power and ribbon cables as shown in Figure 4 6 To see a more detailed diagram of the correct ribbon cabling for the drives refer to Figure 4 1 Figure 4 6 Attaching the Cables to a Removable Media Drive Power cable Ribbon cable ...

Страница 53: ...ograms Administrative Tools Disk Administrator from the Windows NT task bar See the Help in the Disk Administrator for information on using it If the system does not recognize the drive shut down and reopen the system Then Check to make sure the power and ribbon cables are correctly attached to the back of the drive see Figure 4 1 Check the jumpers on the drives to verify they are set to Slave for...

Страница 54: ...ug the power cord from the back of the system 3 Remove the side and front covers For detailed instructions see Removing the Side Cover on page 16 and Removing the Front Cover on page 18 4 Disconnect the power and ribbon cables from the back of the drive as shown in Figure 4 7 Figure 4 7 Disconnecting the Cables from a Removable Media Drive Power cable Ribbon cable ...

Страница 55: ...installing the drive remove the sleds and store them inside the side cover of the system see Figure 4 2 or if you are installing another drive attach the sleds to the new drive see Installing a Removable Media Drive on page 33 7 If you are not reinstalling a drive install the blank panel in the bay opening as shown in Figure 4 9 Figure 4 9 Installing the Blank Panel in a Removable Media Drive Bay ...

Страница 56: ...iled instructions see Shutting Down the System on page 12 2 Unplug the power cord from the back of the system 3 Remove the side cover For detailed instructions see Removing the Side Cover on page 16 4 If any hard drives are currently installed disconnect the cables from the backs of the drives as shown in Figure 4 10 If you have internal SCSI drives installed see Disconnecting the SCSI PCI Option ...

Страница 57: ...contact with the DIMMs while installing the bracket Remove the two screws Carefully pull the bracket to the left and then out Figure 4 11 Removing the Internal Hard Drive Bracket 6 If you are replacing a drive remove the old drive from the bracket For detailed instructions see Removing an Internal Hard Drive on page 46 ...

Страница 58: ... you are installing SCSI drives set the system drive to SCSI ID 0 and the secondary drive to a number from 1 to 15 excluding number 7 and any numbers taken by other SCSI drives 8 Remove four screws from the bag of screws located inside the side panel Refer to Figure 4 2 9 Insert the drive into the bracket If you are installing a system drive install it in the bottom slot 10 Insert and tighten the ...

Страница 59: ...IMMs while installing the bracket Position the drive bracket behind the drive slot Push the bracket up so the tabs on the top of the bracket align with the openings in the drive slot Slide the bracket towards the front of the system until it stops Insert and tighten the two screws Figure 4 13 Installing the Internal Hard Drive Bracket ...

Страница 60: ... If you are installing internal SCSI drives see Attaching the SCSI PCI Option Card Internal Cable on page 51 for information on attaching the SCSI cable to these drives Figure 4 14 Attaching Cables to an Internal Hard Drive 13 Replace the side cover For detailed instructions see Replacing the Side Cover on page 21 14 Reattach the power cord 15 Turn on the system For detailed instructions see Turni...

Страница 61: ...pters then click the next to PCI SCSI Card If the system does not recognize the drive shut down and reopen the system Then Make sure the power and ribbon cables are correctly attached to the back of the drive see Configuration and Cabling for Internal Ultra33 EIDE Drives on page 32 for EIDE drives Make sure the jumpers are correctly set If you have internal SCSI drives make sure the drives have un...

Страница 62: ...stem 3 Remove the side cover For detailed instructions see Removing the Side Cover on page 16 4 Detach the cables from the back of the drive or both drives if two are installed as shown in Figure 4 15 If you have internal SCSI drives installed see Disconnecting the SCSI PCI Option Card Internal Cable on page 52 for information on disconnecting the SCSI cable from these drives Figure 4 15 Disconnec...

Страница 63: ...rom the system as shown in Figure 4 16 Caution Space is tight so avoid contact with the DIMMs while removing the bracket Remove the two screws Carefully pull the bracket to the left and remove it Figure 4 16 Removing the Internal Hard Drive Bracket ...

Страница 64: ... screws holding the drive to the bracket and pull out the drive as shown in Figure 4 17 Figure 4 17 Removing a Hard Drive from the Drive Bracket 7 If you are installing another drive see Installing an Internal Hard Drive on page 40 ...

Страница 65: ...IMMs while removing the bracket Position the drive bracket behind the drive slot Push the bracket up so the tabs on the top of the bracket align with the openings in the drive slot Slide the bracket towards the front of the system until it stops Insert and tighten the two screws Figure 4 18 Installing the Internal Hard Drive Bracket ...

Страница 66: ... to these drives Figure 4 19 Attaching Cables to an Internal Hard Drive 10 Replace the side cover For detailed instructions see Replacing the Side Cover on page 21 11 Reattach the power cord 12 If you still have a system drive installed turn on the system For detailed instructions see Turning On the System on page 11 If the system does not recognize the drive see Verifying and Troubleshooting Inte...

Страница 67: ...r to Figure 4 20 to attach the cable to the card and to the internal SCSI drives See Chapter 5 Option Cards for information on installing or removing a SCSI PCI card For information on attaching SCSI devices and verifying and troubleshooting their installation see Appendix C Figure 4 20 Attaching the SCSI PCI Option Card Internal Cable ...

Страница 68: ...ed an optional SCSI PCI card and internal drives refer to Figure 4 21 to disconnect the cable from the card and internal SCSI drives See Chapter 5 Option Cards for information on installing or removing a SCSI PCI card Figure 4 21 Disconnecting the SCSI PCI Option Card Internal Cable ...

Страница 69: ...on Cards This chapter contains the following sections About PCI Cards on page 54 Installing a PCI Card on page 54 Removing a PCI Card on page 57 Installing the Display Option Card on page 60 Removing the Display Option Card on page 62 ...

Страница 70: ... drives and attaching or disconnecting the internal SCSI cable Note The Silicon Graphics 320 visual workstation supports 3 3 volt PCI cards only It does not support 5 0 volt PCI cards Also the workstation does not support PCI graphics cards Multi head capabilities will be available in a future release of Windows NT Installing a PCI Card 1 Shut down the system and turn off the power For detailed in...

Страница 71: ... in Figure 5 1 Insert a Philips screwdriver into the opening opposite the screw and remove the screw Pull out the plate Save the plate In the future if you remove the PCI card and leave the slot empty you will need to reinstall the plate Figure 5 1 Removing the Cover Plate from a PCI Card Slot ...

Страница 72: ...you are installing a SCSI PCI option card and internal drives see Chapter 4 Internal Drives for information on installing the drives and attaching the internal cable Figure 5 2 Installing a PCI Card 7 Replace the side cover For detailed instructions see Replacing the Side Cover on page 21 8 Reattach the power cord 9 Power on the system For detailed instructions see Turning On the System on page 11...

Страница 73: ...shut down and reopen the system Make sure the card is securely seated in the socket Close and reboot the system If the system still does not recognize the card it may be faulty Contact your support representative Removing a PCI Card 1 Shut down the system and turn off the power For detailed instructions see Shutting Down the System on page 12 2 Unplug the power cord from the back of the system 3 R...

Страница 74: ...ntly pull it out of the slot If you are removing a SCSI PCI card and have external devices attached disconnect the device cable from the external connector If internal SCSI hard drives are attached see Disconnecting the SCSI PCI Option Card Internal Cable for information on disconnecting the cable from the internal drives and card Figure 5 3 Removing a PCI Card ...

Страница 75: ... Position the panel over the slot Insert and tighten the screw Figure 5 4 Installing a Blank Panel in a PCI Slot 7 Replace the side cover For detailed instructions see Replacing the Side Cover on page 21 8 Reattach the power cord 9 Power up the system For detailed instructions see Turning On the System on page 11 ...

Страница 76: ...r detailed instructions see Shutting Down the System on page 12 2 Unplug the power cord from the back of the system 3 Remove the side cover For detailed instructions see Removing the Side Cover on page 16 4 Remove the cover plate from the display option slot on the back of the system as shown in Figure 5 5 Reach inside the system and hold the back of the cover plate with your hand as you remove th...

Страница 77: ...ling the card Position the board so the connector on the bottom faces the port on the system board and the connector on the edge faces the opening in the back panel see Figure 5 6 Align the connectors and press the board into the connector until it snaps into place Figure 5 6 Installing the Display Option Card ...

Страница 78: ...tions see Replacing the Side Cover on page 21 Removing the Display Option Card 1 Shut down the system and turn off the power For detailed instructions see Shutting Down the System on page 12 2 Unplug the power cord and flat panel display cable from the back of the system 3 Remove the side cover For detailed instructions see Removing the Side Cover on page 16 ...

Страница 79: ... in Figure 5 8 Figure 5 8 Removing the Screws from the Display Option Card 5 Remove the option card by gently pulling it out of the socket as shown in Figure 5 9 Caution Space is tight so avoid contact with the DIMMs while removing the bracket Figure 5 9 Removing the Display Option Card ...

Страница 80: ...own in Figure 5 10 Reach inside the system and place the cover plate flat against the slot opening Insert and tighten the two screws Figure 5 10 Installing the Display Option Slot Cover Plate 7 Replace the side cover For detailed instructions see Replacing the Side Cover on page 21 ...

Страница 81: ...Processors 65 Chapter 6 6 Processors This chapter contains the following sections Installing a Processor on page 66 Removing a Processor on page 73 Finding the Stepping Value of a Processor on page 77 ...

Страница 82: ...After installing a secondary processor or installing an upgrade you need to reinstall the Windows NT system software It is a good idea to back up your files before performing this installation 1 Shut down the system and turn off the power For detailed instructions see Shutting Down the System on page 12 2 Unplug the power cord from the back of the system 3 Remove the side cover For detailed instru...

Страница 83: ...e secondary processor slot as shown in Figure 6 1 Push the latches on the outside edges of the terminator inward and pull the terminator out of the slot Save the terminator In the future if you remove the processor you will need to reinstall the terminator Figure 6 1 Removing the Processor Terminator Card ...

Страница 84: ...lot move the jumper to the two leftmost pins If you are installing a secondary processor move the jumper to the two rightmost pins Table 6 1 shows the correct jumper position for the number of processors Figure 6 2 shows the location of the processor count jumper in the system Figure 6 2 Processor Count Jumper Table 6 1 Processor Count Jumper Configuration Number of Processors Jumper Position 1 2 ...

Страница 85: ...6 3 Figure 6 3 Stabilizing the System with Your Hand 8 Install the processor as shown in Figure 6 4 With the connector on the processor facing the connector on the system board push the processor into the slot Push the latches on the sides of the processor outward until they snap into place Figure 6 4 Installing a Processor ...

Страница 86: ...ssor in the top slot install the voltage regulator that ships with the processor as shown in Figure 6 6 If a voltage regulator is already installed you do not need to remove it or reinstall it Position the voltage regulator so the connector faces the port above the processor and the flat side faces down Push the voltage regulator connector into the port until it snaps into place Figure 6 6 Install...

Страница 87: ...ou are installing Table 6 2 shows the processor speed jumper positions Figure 6 7 shows the location of the processor speed jumpers on the system board Figure 6 7 Processor Speed Jumpers Table 6 2 Processor Speed Jumper Positions Processor Speed Jumper Configuration 350 MHz 400 MHz 450 MHz Processor speed jumpers ...

Страница 88: ...may be installed incorrectly Shut down and reopen the system Then Make sure the primary processor is securely seated in the bottom slot Make sure the processor speed jumpers are set correctly see Figure 6 7 If you installed a processor upgrade make sure you reinstalled the system software See the Silicon Graphics 320 and Silicon Graphics 540 Software Installation Guide for instructions Close and r...

Страница 89: ... and reboot the system If the system still does not recognize the processor it may be faulty Contact your support representative Removing a Processor 1 Shut down the system and turn off the power For detailed instructions see Shutting Down the System on page 12 2 Unplug the power cord from the back of the system 3 Remove the side cover For detailed instructions see Removing the Side Cover on page ...

Страница 90: ...iated connector on the system board as shown in Figure 6 8 Figure 6 8 Detaching the Processor Fan Power Supply Cable from the Board 6 Push the latches on the sides of the processor inward and pull the processor out of the system as shown in Figure 6 9 Figure 6 9 Removing a Processor Processor fan power cables ...

Страница 91: ... processor or upgrade see Installing a Processor on page 66 8 If you removed the secondary processor and installed a processor terminator card also remove the voltage regulator as shown in Figure 6 10 Figure 6 10 Removing the Processor Voltage Regulator ...

Страница 92: ... Installing a Processor Terminator 10 If you installed a processor terminator in the top slot make sure the processor count jumper is on the two leftmost pins See Table 6 1 for the correct jumper position and Figure 6 2 to see the location of the jumper on the system board 11 Replace the side cover For detailed instructions see Replacing the Side Cover on page 21 12 Reattach the power cord 13 Turn...

Страница 93: ...ssor When ordering a secondary processor you will need to give the stepping value of the primary processor To find the stepping value 1 Select Start Settings Control Panels from the Windows NT task bar Then double click the System icon to open the System panel 2 Click the General tab and look below the Computer label for the line that includes the stepping value It should look similar to the follo...

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Страница 95: ...Fan 79 Chapter 7 7 Power Supply and Fan This chapter contains the following sections Removing the Power Supply on page 80 Installing the Power Supply on page 83 Removing the Fan on page 86 Installing the Fan on page 88 ...

Страница 96: ...ng the Side Cover on page 16 for instructions 4 Look below the power supply and locate the two power supply cables attached to the system board Disconnect them To disconnect the cable on the left press down on the tab on top of the cable connector and pull the connector out as shown in Figure 7 1 To disconnect the smaller cable on the right press up on the tab on the bottom of the cable connector ...

Страница 97: ...he power supply as shown in Figure 7 2 Disconnect the power cables from the backs of the internal drives Place your hand underneath the power supply to support it then remove the four screws from the back of the system Figure 7 2 Removing the Power Supply Screws and Cables ...

Страница 98: ...supply sits close to the DIMMs carefully avoid contact with the DIMMs while removing the power supply Figure 7 3 Removing the Power Supply from the System 7 If you aren t replacing the power supply immediately replace the side cover For detailed instructions see Replacing the Side Cover on page 21 ...

Страница 99: ... appropriate voltage setting for your power outlet Caution The voltage switch is preset at the factory for your country s voltage requirements Verify the setting before installing the power supply 3 Slide the power supply into the top left corner of the system as shown in Figure 7 4 Caution Since the power supply sits close to the DIMMs avoid contact with the DIMMs while installing the power suppl...

Страница 100: ...rews as shown in Figure 7 6 Then reattach the power cables to the backs of the internal drives Note Since the space between the power supply and back of the floppy drive is tight you may want to attach the floppy power supply cable to the back of the floppy drive first before you install the screws Figure 7 6 Installing the Power Supply Screws and Cables ...

Страница 101: ...le tabbed side up into its connector on the system board Insert the smaller cable tabbed side down into its connector on the system board Figure 7 7 Attaching the Power Supply Cables to the System Board 7 Replace the side cover For detailed instructions see Replacing the Side Cover on page 21 8 Reattach the power cord 9 Turn on the system For detailed instructions see Turning On the System on page...

Страница 102: ...roperly attached to the drives Shut down and reopen the system Verify that all the cables are attached correctly to the drives and that the power cord is attached to a power outlet Close and reboot the system If it still does not turn on the power supply may be defective Contact your support representative Removing the Fan 1 Shut down the system and turn off the power For detailed instructions see...

Страница 103: ...he fan inward and pull the fan out of the system Figure 7 8 Removing the Fan 5 If you re not replacing the fan right away replace the side cover For detailed instructions see Replacing the Side Cover on page 21 Caution Do not run the system without a working fan installed The system may overheat and damage the system board or other internal parts ...

Страница 104: ...the bottom of the fan Align the tabs on the fan with the holes in the chassis Slide the fan into the space to the right of the processors until it snaps into place Insert the power cable into the plug below the processors on the system board Figure 7 9 Installing the Fan 3 Replace the side cover For detailed instructions see Replacing the Side Cover on page 21 4 Reattach the power cord 5 Turn on t...

Страница 105: ...oubleshooting 89 Chapter 8 8 Maintenance and Troubleshooting This chapter contains the following sections Troubleshooting on page 90 Interpreting LED Blink Codes on page 94 Disabling and Enabling the Password on page 95 ...

Страница 106: ...f LED in upper right corner of system board is lit If fans are working and LED is lit system board is receiving power Primary processor not recognized Reinstall primary processor and if a secondary processor isn t installed make sure a terminator card is installed in the top slot Power button and LED cables not attached to system board Make sure internal power button and LED cables are plugged int...

Страница 107: ... green LED blinks a repeating pattern nothing appears on monitor Memory failure Locate and replace the faulty DIMM by interpreting the LED blink code For information see Interpreting LED Blink Codes on page 94 System boots to PROM level doesn t boot Windows NT Memory error or failure Make sure all DIMMs installed in slot group A are the same capacity Make sure DIMMs are securely seated in the slot...

Страница 108: ...phics 540 Software Installation Guide for instructions Mouse doesn t work Mouse or keyboard unplugged Plug mouse into keyboard plug keyboard into leftmost USB connector Mouse not recognized Press Reset button to reboot the system Faulty or incompatible keyboard or mouse Replace keyboard or mouse Keyboard doesn t work Keyboard not plugged in or not recognized Plug keyboard into leftmost USB port Re...

Страница 109: ... cables IDs set incorrectly Verify Master and Slave settings for IDE drives If SCSI verify drive IDs are not duplicated and system drive is set to ID 0 PCI card not recognized Card not correctly installed in slot Reinstall the card Card not supported Remove the card Secondary processor not recognized Processor not correctly installed in slot Reinstall the processor Jumper not installed correctly M...

Страница 110: ...times then pauses then blinks five times again the DIMM in slot A5 failed The LED blinks seven or eight times then pauses then blinks seven or eight times again if a memory error occurs that diagnostics cannot isolate to a particular DIMM Maintenance Tips Shut down power off and unplug the workstation from an electrical outlet before performing any hardware task Do not block the vents by placing o...

Страница 111: ...own the System on page 12 2 Unplug the power cord from the back of the system 3 Remove the side cover For detailed instructions see Removing the Side Cover on page 16 4 Locate the password jumper just above the PCI card slots on the system board as shown in Figure 8 1 Figure 8 1 Password Jumper 5 To disable the password move the jumper to the two rightmost pins as shown in Figure 8 2 Figure 8 2 Pa...

Страница 112: ...new password when prompted to do so 9 Shut down the system and remove the power cord from the back of the system 10 Move the jumper to the two leftmost pins as shown in Figure 8 3 Then reattach the power cord replace the side cover and power up the system Your new password is now enabled Figure 8 3 Password Jumper in Enabled Position ...

Страница 113: ...Technical Specifications 97 Appendix A A Technical Specifications This appendix contains the following sections Physical Specifications on page 98 System Board Specifications on page 100 ...

Страница 114: ...ions Table A 1 Environmental Range Specifications Condition Range Operating Temperature 10º C to 35º C Operating Relative Humidity 10 to 85 Operating Altitude Sea level to 10 000 feet Operating 3 Axis SineVibration 0 02 inches displacement 5 to 19 Hz 0 2 G 20 to 200 Hz Operating Half Sine Shock 5 G 15 mS Horizontal Plane 7 5 G 10 mS Vertical Plan Operating Random Vibration 10 to 200 Hz 0 0005 G Sq...

Страница 115: ...se when configured with Silicon Graphics processor and storage components Vibration 0 5 G 20 to 200 Hz Non Operating Half Sine Shock 20 G 10 mS 3 Axis Non Operating Random Vibration 10 to 200 Hz 0 00365 G Square Hz 3 to 10 Hz 5 dB Octave 200 to 500 Hz 5 dB Octave 1 1 G RMS Overall Table A 2 AC Power Switch Setting Voltage Minimum Voltage Maximum Frequency Current Maximum 110 100 V 120 V 50 60 Hz 4...

Страница 116: ... DIMMs must be added in groups of six Ultra DMA IDE One UltraDMA 33 IDE channel for one internal 3 5 x 1 system drive and one internal option 3 5 x 1 disk drive Ultra DMA IDE One UltraDMA 33 IDE channel for 5 25 x 1 6 CD or DVD drive and one optional 3 5 x 1 removable media drive FDI One Floppy Drive Interface for a 3 5 x 1 floppy drive USB Two Universal Serial Bus USB ports Monitor port VGA conne...

Страница 117: ...headphone speaker output Analog video ports The video subsystem has two channels and two signal formats The input channel can take data from a composite input or an Y C S Video input and the output channel can send data to a composite output and a Y C S Video output simultaneously PCI Bus There is one PCI 64 bit 33MHz PCI bus in the system that supports the PIIX4 IDE interface and the three PCI sl...

Страница 118: ......

Страница 119: ... TXt IEEE 1394 Dual IEEE 1394 400 Mbps USB 4 pin dual USB connectors Serial DB9 male RS 232 115 Kbaud Parallel DB25 female 1284 EPC Monitor Mini DB15 VGA with DDC2B control Microphone 3 5mm mini jack female mono microphone level input Speaker Headphone 3 5mm mini jack female stereo variable level output Analog Line In Out 2 X RCA female stereo line level audio input output Composite Video RCA fema...

Страница 120: ... flat panel monitor with DDC2B control Mouse port on keyboard 6 pin Mini DIN female connector Table B 2 Ethernet RJ45 Port Pinouts Pin Assignment 1 Transmit 2 Transmit 3 Receive 4 Reserved 5 Reserved 6 Receive 7 Reserved 8 Reserved Table B 1 Port and Connector Type continued Port Connector Type 1 2 3 4 5 6 7 8 ...

Страница 121: ... B 2 IEEE 1394 Port Pinouts Table B 3 IEEE 1394 Port Pinouts Pin Assignment Comment 1 VP Cable power 2 VG Cable ground 3 TPB Strobe receive data on transmit 4 TPB differential pair 5 TPA Data receive data on transmit 6 TPA differential pair 5 3 1 2 4 6 ...

Страница 122: ...106 Appendix B USB Port Pinouts Figure B 3 USB Port Pinouts Table B 4 USB Port Pinouts Pin Assignment Color Comment 1 VCC Red Cable power 2 Data White 3 Data Green 4 Ground Black Cable ground 1 2 3 4 ...

Страница 123: ...ment Pin Assignment 1 Strobe 14 AutoFd 2 Data 0 15 Fault 3 Data 1 16 Init 4 Data 2 17 SelectIn 5 Data 3 18 Ground 6 Data 4 19 Ground 7 Data 5 20 Ground 8 Data 6 21 Ground 9 Data 7 22 Ground 10 Ack 23 Ground 11 Busy 24 Ground 12 Error 25 Ground 13 Select 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 ...

Страница 124: ... Table B 6 Serial Port Pinouts Pin Assignment Description 1 DCD Data Carrier Detect 2 RD Receive Data 3 TD Transmit Data 4 DTR Data Terminal Ready 5 SG Signal Ground 6 DSR Data Set Ready 7 RTS Request to Send 8 CTS Clear to Send 9 RI Ring Indicator 1 2 3 4 5 6 7 8 9 ...

Страница 125: ...Port Pinouts Table B 7 Monitor Port Pinouts Pin Assignment 1 Red 2 Green 3 Blue 4 Ground 5 Ground 6 Red Return 7 Green Return 8 Blue Return 9 No Connect 10 Ground 11 Ground 12 IIC Data 13 Horizontal Sync 14 Vertical Sync 15 IIC Clock 11 12 13 14 15 1 2 3 4 5 6 10 ...

Страница 126: ... Open Ground Table B 9 Microphone Port Pinouts Microphone Jack Connector 3 5 mm stereo mini mono signal on tip and ring Power 5 phantom power on tip Type Unidirectional electret condenser Table B 10 Headphone Pinouts Tip Ring Sleeve Left Right Ground Table B 11 Headphone Specifications Headphone Recommended impedance 35 ohms Connectors 3 5 mm stereo ...

Страница 127: ... Audio Port Pinouts Figure B 7 Analog Line Level Audio Port Pinouts Table B 12 Analog Line Level Audio Specifications Specifications Line In Line Out Line level 10 dBV 10 dBV OdBFS Maximum 10 dBV to 22 dBV 6 5 dBV 0 5 dBV In Out Left Right ...

Страница 128: ...nouts Figure B 8 Composite Video Port Pinouts Svideo Port Pinouts Figure B 9 Svideo Port Pinouts Right Left 2 sleeve Ground 3 tip Data Svideo In Svideo Out ChromaInGrnd ChromaIn LumaInGrnd LumaIn ChromaOutGrnd ChromaOut LumaOut LumaOutGrnd ...

Страница 129: ...use Port Pinouts on Keyboard Figure B 10 PS 2 Mouse Port Pinouts on Keyboard Table B 13 PS 2 Mouse Port Pinouts on Keyboard Pin Assignment 1 Data 2 Reserved 3 Signal ground 4 Power 5 V 5 Clock 6 Reserved 6 4 2 5 3 1 Chassis ground ...

Страница 130: ... Assignment Pin Assignment 1 ODDCH0_N 19 ODDCH3_N 2 ODDCH0_P 20 ODDCH3_P 3 ODDCH1_N 21 ODDCLK_N 4 ODDCH1_P 22 ODDCLK_P 5 ODDCH2_N 23 12C_SCL 6 ODDCH2_P 24 12C_VCC 7 Reserved 25 12C_SDA 8 Reserved 26 12C_DGND 9 LVDSGND 27 Reserved 10 LVDSGND 28 Reserved 11 Reserved 29 Reserved 12 Reserved 30 Reserved 13 EVNCH0_N 31 TXR_ENABLE_NOT 19 36 1 18 ...

Страница 131: ...rmation 115 14 EVNCH0_P 32 DGND 15 EVNCH1_N 33 EVNCLK_N 16 EVNCH1_P 34 EVNCLK_P 17 EVNCH2_N 35 EVNCH3_N 18 EVNCH2_P 36 EVNCH3_P Table B 14 Display Option Card Port Pinouts continued Pin Assignment Pin Assignment ...

Страница 132: ......

Страница 133: ...SCSI Devices 117 Appendix C C SCSI Devices This appendix contains the following sections Attaching External SCSI Devices on page 118 Verifying and Troubleshooting SCSI Device Installation on page 120 ...

Страница 134: ...he end of the chain Note Be sure to use an adapter or other special cable that terminates the upper half of the SCSI bus when converting from the final wide device to the first narrow device Silicon Graphics supplied cables have this integrated into the cable but not all third party cables have the terminator integrated into the cable Unsupported devices may not work with the Silicon Graphics 320 ...

Страница 135: ...own the System on page 12 3 Attach the device to the SCSI connector on the back of the system 4 If you are attaching multiple devices chain them together using the cables that shipped with the devices making sure not to exceed the maximum cable length of 3 meters If all devices are Ultra2 SCSI the maximum cable length is 12 meters Caution Using a cable without controlled impedance may cause your d...

Страница 136: ... verify the last device is terminated Shut down and reboot the system If the system still does not recognize a device shut down and open up the system Check to make sure the SCSI PCI card is installed correctly see Installing a PCI Card on page 54 If you have internal SCSI hard drives installed make sure the internal SCSI cable is securely attached to the drives and to the card see Attaching the S...

Страница 137: ...s licenses permits Do not modify this product in any way that is not expressly approved by Silicon Graphics If you do you may lose these approvals and your governmental agency authority to operate this device CMN and Series Numbers The model number or CMN number for the Silicon Graphics 320 visual workstation is CMNB021 It s located on the system label above the power connector and voltage switch ...

Страница 138: ...on of Conformity and to find the Series Number of your processor To locate the information on the World Wide Web enter the following in your Web browser location window http www sgi com compliance index html FCC Class B Conformance The following information is provided about the device covered in this manual in compliance with FCC regulations This equipment complies with Part 15 of the FCC Rules O...

Страница 139: ...vision reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the deale...

Страница 140: ...onal filtering molded into the cable jacket to reduce radio frequency interference Always use the cable supplied with your system If your monitor cable becomes damaged a replacement cable should be obtained from Silicon Graphics Electrostatic Discharge Silicon Graphics designs and tests its products to be immune to the effects of electrostatic discharge ESD ESD is a source of electromagnetic inter...

Страница 141: ...lasse B préscrites dans le Règlement sur les interferences radioélectriques établi par le Ministère des Communications du Canada CE Notice Marking by the CE symbol indicates compliance of the device to directives of the European Community A Declaration of Conformity in accordance with the above standards has been made and is available from Silicon Graphics upon request VCCI Notice Japan Only ...

Страница 142: ... en este documento en cumplimiento con los requisitos de la Norma Oficial Mexicana NOM 024 EN 55022 Compliance Czech Republic Exportador Silicon Graphics Inc Importador Silicon Graphics Inc Embarcar a Av Vasco de Quiroga No 3000 Col Santa Fe C P 01210 México D F México Tensión alimentación 100 120 200 240 V Frecuencia 50 60 Hz Consumo de corriente 6 5 3 5 A ...

Страница 143: ...Regulatory Information 127 Polish Notice Poland Only ...

Страница 144: ...ase and iii return such defective Product freight pre paid to SG or an authorized SG service provider as applicable Product or components thereof replaced by SG will become the property of SG This warranty applies only to Product that you purchased from SG or an authorized SG reseller that SG or its authorized service provider determines to be defective This warranty does not apply to a software i...

Страница 145: ...EALERS DISTRIBUTORS OR AUTHORIZED SERVICE PROVIDERS WILL CREATE A DIFFERENT WARRANTY OR CHANGE THE TERMS OF THIS WARRANTY SG SHALL NOT BE LIABLE FOR ANY SPECIAL CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND INCLUDING WITHOUT LIMITATION LOSS OF PROFITS USE DATA SOFTWARE GOODWILL OR PROPERTY DAMAGE WHETHER OR NOT SG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS HOWEVER CAUSED AND ON AN...

Страница 146: ......

Страница 147: ...site video port information 103 port pinouts 112 customer support online information xv phone numbers xv D declaration of conformity 122 DIMMs identifying slot groups 26 29 installing 25 removing 28 troubleshooting 28 verifying installation of 28 display option card installing 60 port information 104 port pinouts 114 removing 62 E electromagnetic emissions 123 electrostatic discharge 124 Ethernet ...

Страница 148: ... 8 installing DIMMs 25 display option card 60 Ethernet 5 external devices 8 fan 88 internal hard drive 40 internal SCSI drives 40 keyboard 4 monitor 6 mouse 4 PCI cards 54 power cord 8 power supply 83 processor voltage regulator 70 processors 66 removable media drives 33 K keyboard attaching 4 port information 103 troubleshooting 92 M maintenance tips 94 memory about 24 configuration 24 identifyin...

Страница 149: ...eo 103 serial 103 speaker 103 USB 103 port pinouts analog line in out 111 composite video 112 display option card 114 Ethernet 104 IEEE 1394 105 microphone 110 monitor 109 mouse 113 parallel port 107 S video 112 serial port 108 USB 106 ports identifying 3 power supply checking voltage 7 installing 83 removing 80 troubleshooting 86 powering on the system 11 processor count jumper 68 processor speed...

Страница 150: ...S S video port information 103 port pinouts 112 SCSI attaching external devices 118 attaching internal drive cable 51 disconnecting internal drive cable 52 installing internal drives 40 installing PCI card 54 removing internal drives 46 removing PCI card 57 setting device IDs 118 verifying device installation 120 serial port pinouts 108 port information 103 setting up the system 3 shielded cables ...

Страница 151: ... 86 processors 72 73 93 removable media drives 37 system errors 90 system power 90 turning on the system 11 U USB port information 103 port pinouts 106 support of 8 V verifying installation of DIMMs 28 internal hard drive 45 PCI cards 57 processors 72 removable media drives 37 SCSI devices 120 W warranty information 129 ...

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