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FAQ’s
Cannot take photos or videos
Please check and make sure the card has enough storage space, Please see page 10 for formatting
My camera does not record when I start the vehicle
Please make sure that the camera has not been manually stopped, When the camera is powered please press the OK
button, the camera will start to record, if not please make sure your SD card has enough storage. Please also check the
option “power on video” please see page 8
My SD card does not work
When you insert the SD card into your camera for the first time, we always recommend that you format the card,
please see page 10
The image is blurred
Please make sure the protective lens has been removed from the camera and that the camera lens is clean.
My camera seems to be missing video from my journey
Please make sure your camera is set up for being a dash camera and the “motion detection” is not switch on
When playing back the video, it seems to be slow
If you seem to have slow video when playing it back via the USB, please transfer the files onto your computer
My SD card is corrupt / Will not work
Please make sure the SD card inserted in the camera is Class 10 , Please also make sure the card is formatted every
4-5 weeks, this is to keep the card in optimal condition
My Camera does not power up
Please check the power connection to make sure there is power, make sure the power lead is plugged into the camera.
Can I use my camera without the power
The camera is designed to run with power connected, there is a internal battery but this is used for back up purposes
and quick use outside the vehicle. Always have the camera connected to the power when using it in the vehicle.
My camera gets warm
This is natural, because of the compact design, IR lights and if the screen is permanently on, there will be heat created,
the IR lights and the screen can be switched off, I you wish to.
My optional 2nd camera is not working
Check the USB plug is inserted into the side of the camera, and restart your camera.
My videos will not playback on my computer
Please make sure your media player is up to date, download the latest version of Quicktime player.
I’ve done something to my camera, but I’m not sure what I have done.
If you have changed a setting and not sure what you have done, if your in doubt, press the Reset button on top of the
camera. This will reset the camera to the settings from when it was first purchased.
Alternatively you can email [email protected] for further help.
