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11

Technical Support and Warranty

QUESTIONS?

  SIIG

Online Support

 has answers!  Simply visit

our web site at 

www.siig.com

 and click 

Support

.  Our online support

database is updated daily with new drivers and solutions.  Answers

to your questions could be just a few clicks away.  You can also

submit questions online and a technical support analysts will

promptly respond.
SIIG offers a 2-year manufacturer warranty with this product.  Please

see our web site for more warranty details.  If you encounter any

problems with this product, please follow the procedures below.
A)  If it is within the store's return policy period, please return the

product to the store where you purchased it.
B)  If your purchase has passed the store's return policy period,

please follow these steps to have the product repaired or replaced.

Step 1:

  Submit your RMA request.

Go to 

www.siig.com

, click 

Support

, then 

RMA

 to submit a

request to SIIG RMA.  Your RMA request will be processed, if the

product is determined to be defective, an RMA

 

number

 

will be

issued.

Step 2:

  After obtaining an RMA number, ship the product.

Properly pack the product for shipping.  All software, cable(s)
and any other accessories that came with the original package

must be included.

Clearly write your RMA number on the top of the returned
package.  SIIG will refuse to accept any shipping package, and

will not be responsible for a product returned without an

RMA number posted on the outside of the shipping carton.

You are responsible for the cost of shipping.  Ship the product
to the following address:

SIIG, Inc.

6078 Stewart Avenue

Fremont, CA 94538-3152, USA

RMA #:

SIIG will ship the repaired or replaced product via Ground
in the U.S. and International Economy outside of the U.S. at

no cost to the customer.

Содержание Cool USB 2.0/eSATA to SATA Docking Duplicator

Страница 1: ... Hi Speed USB USB 2 0 interfaces Built in silent cooling fan effectively extends hard disk drive life Supports hard disk drive capacity up to 750GB 2 5 inch and 2TB 3 5 inch Note WhenconnectedtoaneSATAhostadapter without port multiplication support only one hard disk will be recognized SystemRequirements PC or Mac computer with an available eSATA or USB port USB 2 0 recommended Windows 7 32 64 bit...

Страница 2: ...u cannot use one hard drive in both platforms WindowsandMac Itisnotsupported Figure 2 Back Layout On Off Switch Target Drive Slot Source Drive Activity LED flashes while transfering or receiving data Power LED on while the unit is powered on Duplicate Source Drive Slot Target Drive Activity LED flashes while transfering or receiving data eSATA Connector USB Connector Power Adapter Jack ...

Страница 3: ...e OR eSATA cable to plug the Cool USB 2 0 eSATA to SATA Docking Duplicator into the computer Note DonotconnectbothUSB2 0cableandeSATA cable at the same time Plugging in both cables at thesametimemaydamagethedeviceorcomputer 5 Make sure the operating system has fully started before proceeding Power on the Cool USB 2 0 eSATA to SATA Docking Duplicator make sure that the 2 Power LEDs are lit Driver I...

Страница 4: ...controllers with port multiplication support will add a drive icon in Computer or My Computer for each hard disk drive installed into the Cool USB 2 0 eSATA to SATA Docking Duplicator otherwise only one drive icon will be added Please consult your system manufacturer for more details Disconnecting from USB Before unplugging the Cool USB 2 0 eSATA to SATA Docking Duplicator from the computer it mus...

Страница 5: ...lug or Eject Hardware icon located in the system tray 2 Highlight USB Mass Storage Device click Stop 3 Click OK click OK again then Close 4 You can now unplug or turn off the Cool USB 2 0 eSATA to SATA Docking Duplicator Windows XP Server 2003 2008 1 Verify that the Activity LED is OFF before proceeding Double click the Safely Remove Hardware icon located in the system tray 2 Highlight USB Mass St...

Страница 6: ...2 0 eSATA to SATA Docking Duplicator Mac One or two additional drive icons will appear on the Mac desktop when the Cool USB 2 0 eSATA to SATA Docking Duplicator is plugged into the computer The drives act just like a conventional hard disk drive in your system Disconnecting From Mac Before unplugging the Cool USB 2 0 eSATA to SATA Docking Duplicator drag the drive icon s into the Trashcan and wait...

Страница 7: ... Duplicate button the upper Power LED will flash for several seconds When the flashing stops press the Duplicate button again to start the duplication process All 4 LEDs will light up confirming duplication process is running Do not turn off or unplug the hard drives during the duplication process Note Typically a1TBharddiskdrivewillduplicate in 4 hours 70MB s average transfer rate and a 500GB har...

Страница 8: ... for port multiplier function and have installed the most up to date drivers SwitchontheCoolUSB2 0 eSATAtoSATADocking Duplicator only after the system has fully booted up and follow the installation procedure as described in this manual In case the Cool USB 2 0 eSATA to SATA Docking Duplicator is not automatically detected by your Windows system the drivers and computer hardware may not support eS...

Страница 9: ...icate disk function works without computer connection Q2 I just duplicated my disk now they target disk is no longer showing up in My Computer What happened A2 This is normal to protect the data on your target disk We suggest to remove the target disk and store in a safe place Q3 Can I reuse an existing duplicate disk to duplicate another disk A3 Yes you can reuse it However any data currently on ...

Страница 10: ...10 Blank Page ...

Страница 11: ...teps to have the product repaired or replaced Step 1 Submit your RMA request Go to www siig com click Support then RMA to submit a requesttoSIIGRMA YourRMArequestwillbeprocessed ifthe product is determined to be defective an RMA number will be issued Step 2 After obtaining an RMA number ship the product Properlypacktheproductforshipping Allsoftware cable s andanyotheraccessoriesthatcamewiththeorig...

Страница 12: ...510 657 8688 About SIIG Inc Founded in 1985 SIIG Inc is a leading manufacturer of IT connectivity solutions includingSerialATAandUltraATAControllers FireWire USB and legacy I O adapters that bridge the connection between Desktop Notebook systems and external peripherals SIIG continues to grow by adding A V and Digital Signage connectivity solutions to our extensive portfolio All centered around th...

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