Technical Support and Warranty
If you encounter any problems with this product, please follow the procedures below.
A) If it is within the store's return policy period, please return the product to the store where you purchased from.
QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at www.siig.com and click Support. Our online
support database is updated daily with new drivers and solutions. Answers to your questions could be just a few clicks away. You
can also submit questions online and a technical support analysts will promptly respond.
SIIG, Inc.
6078 Stewart Avenue
Fremont, CA 94538-3152, USA
RMA #: ________________
SIIG offers a 5-year manufacturer warranty with this product. This warranty covers the original purchaser and guarantees the
product to be free of any defects in materials or workmanship for five (5) years from the date of purchase of the product.
• You are responsible for the cost of shipping to SIIG. Ship the product to the following address:
• Properly pack the product for shipping. All software, cable(s) and any other accessories that came with the original package must
be included.
• Clearly write your RMA number on the top of the returned package. SIIG will refuse to accept any shipping package, and will not
be responsible for a product returned without an RMA number posted on the outside of the shipping carton.
• SIIG will ship the repaired or replaced product via Ground in the U.S. and International Economy outside of the U.S. at no cost to
the customer.
Step 1
: Submit your RMA request.
Go to www.siig.com, click Support, then click RMA to submit a request to SIIG RMA or fax a request to 510-657-5962. If the
product is determined to be defective, an RMA number will be issued.
Step 2
: After obtaining an RMA number, ship the product.
SIIG will, at our discretion, repair or replace (with an identical product or product having similar features and functionality) the
product if defective in materials or workmanship. This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state. Please see our web site for more warranty details.
B) If your purchase has passed the store's return policy period, please follow these steps to have the product repaired or replaced.
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