AFTER SALES SUPPORT
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MODEL: EA0588 PRODUCT CODE: 51830 11/2016
FAQ (cont)
Problem
Solution
CD Player
Why does the disc not play or
sound skips?
• Reload the disc with the label side up and the
mirror side facing the internals of the Jukebox.
• Check the disc and ensure it is not a DVD or
contain audio files that are not compatible with
the Jukebox. The device supports MP3 format.
• Check and ensure the disc is free from
scratches or smudges, dirt and marks.
USB or SD Card Input
Why won’t the audio file play?
• Check the file type, it may not be compatible
with the Jukebox. Try loading a standard MP3
file on the USB drive or SD card and try again.
• Check the USB drive or SD card may not have
been ejected from the computer correctly which
can cause damage to the files. Reload the files
via the same PC and electronically eject (or
safely remove hardware) the USB drive or SD
card before physically removing.
• Check the audio file and make sure it is not
copyright protected and therefore will not play
correctly as an MP3 file.
Bluetooth®
• Why isn’t my Bluetooth
®
enabled device pairing with
the Jukebox?
• Check that the Bluetooth
®
on your device is set
to BLUETOOTH
®
mode and the Jukebox is set
to audio playback mode BLUETOOTH
®
.
• Why is the volume very low?
• Check the volume is up on BOTH the
Bluetooth
®
enabled device and the Jukebox.
• Why do the tracks skip, break
up or stop playing altogether?
• Ensure the Bluetooth
®
enabled device is not
too far away from the Jukebox to pick up the
Bluetooth
®
signal. Move the Bluetooth
®
enabled
device closer to the Jukebox.
