Faults and what to do about them
en
49
Faults and what to do about them
Faults
Cause/Remedy
Water is leaking from the
appliance.
■
Attach the drain hose correctly or replace it.
■
Tighten the screw fitting on the supply hose.
The door cannot be
opened.
■
- - - (Rinse hold = no final drain) is activated (depending on the module).
Continue the programme by selecting
0
Spin/Drain
p
and pressing
I
Start/Reload
.
■
The temperature in drum is too high to open the door.
■
The safety function is activated. Stop the programme?
■
The water level in drum is too high.
■
Can the door only be opened by the emergency release?
"Emergency release" on page 46
The appliance is not filling
with water.
■
Programme does not start?
■
Is the tap turned on?
■
Could the filter in the water supply be blocked?
"Filter in the water supply is blocked" on page 46
Note:
If an additional water filter has been installed (depending on the
model), check for contaminants and clean if required
~
separate installa-
tion and cleaning instruction for water filter.
■
Is the supply hose kinked or trapped?
Detergent/fabric softener
is not being dispensed.
■
Is the appliance filled with water?
■
Is detergent/fabric softener congealed in the dispenser(s)?
■
Is the
«
i-Dos pump unit blocked? Emptying the dispenser(s), pour about
50°C water into the dispenser(s). Do not fill the dispensers above the
max.
mark, and soaking for about 1 hour, then empty the dispenser(s) and pour
detergent/fabric softener again.
If you cannot rectify a fault yourself, please all customer services.
The programme will not
start.
■
Have you touched the
I
Start/Reload
button or selected
B
Finish in/
myTime
?
■
Is the door closed?
■
Childproof lock activated? Deactivate childproof lock.
■
Shop mode activated? If the display shows
à•‹
for 5 s after you have
switched on the appliance, the appliance is in shop mode. Wait for the dis-
play message
à•‹
to disappear. Touch and hold
I
Start/Reload for at
least 5 s.
‹””
will appear in the display panel. Turn the programme selec-
tor to
Û
(Off)
. Now you already turned off the shop mode. You can use the
appliance now as usual.
The programme has
started and the drum is
rotating, but the drum is
not filling with water.
Not a fault – Some programme specifically detect and weigh the load after the
programme has started in order to calculate the optimum amount of water for
washing. The drum will then start filling with water.
I
Start/Reload
button
cannot be operated.
Ó
is continuously lit. The detergent drawer has not been pushed in fully. Push
the detergent drawer in fully.