en
After-sales service
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4
After-sales service
Af
ter
-s
al
es
s
e
rvi
ce
If you cannot correct the fault yourself,
(see section, Faults and what to do
, please
contact our after-sales service.
~
Cover page
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
Please give the after-sales service the
product number (E no.) and the
production number (FD) of the
appliance.
You can find this information,
*depending on the model:
On the inside of the washing machine
door*/in the opened service flap* and
on the rear of the appliance.
Trust the expertise of the manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
carried out by trained service personnel
using genuine spare parts.
Detergent residues on the
laundry.
■
Occasionally, phosphate-free detergents contain water-insoluble residues.
■
Select
Rinse
q
or brush the laundry after washing.
NO
appears on the dis-
play panel in reload
mode.
■
Water level too high. Not possible to add laundry. Close the washing
machine door immediately, if necessary.
■
To continue the programme, press
Start
/Reload
!
.
YES
appears on the dis-
play panel in reload
mode.
The washing machine door is unlocked. It is possible to add laundry.
The colon in the "Ready
in" display (
:
) flashes on
the display panel.
The mains voltage is too low.
The single dot (
.
) flashes. The undervoltage has caused the wash programme to be extended.
If you cannot correct a fault yourself (after switching off/on) or a repair is required:
■
Set the programme selector to
Off
. The appliance is switched off.
■
Unplug the mains plug from the socket.
■
Turn off the tap and call the after-sales service .
Faults
Cause/remedial action
Product number
Production
number
(1U
)'
