Faults and what to do about them
en
33
Faults and what to do about them
Faults
Cause/remedial action
Water is leaking out.
■
Attach/replace the drainage hose correctly.
■
Tighten the screw connection of the supply hose.
No water supply.
Detergent not dispensed.
■
Start
/Reload
!
not pressed?
■
Tap not turned on?
■
Filter blocked? Clean the filter.
Note:
If an additional water filter has been installed (depending on model)
, check for contaminants and clean if required
~
separate
installation and cleaning instruction for water filter.
■
Supply hose kinked or trapped?
Washing machine door
cannot be opened.
■
Safety function active.
Note:
For safety reasons, the washing machine door remains locked when
the water level or temperature is high (See
~
Cancel the programme ) or
while the drum is rotating.
■
Is the
w
Childproof lock activated? To deactivate:
■
– – –
0
(Rinse hold = without final spin) selected?
■
Can the door be opened by emergency release only?
Programme does not
start.
■
Start
/Reload
!
pressed or
(Ready in)
5
time selected?
■
Washing machine door closed?
■
Is the
w
Childproof lock activated? To deactivate:
Detergent solution is not
emptied.
■
– – –
0
(Rinse hold = without final spin) selected?
■
Clean the detergent solution pump.
■
Clean the waste pipe and/or drainage hose.
Water not visible in the
drum.
Not a fault – water below the visible area.
Spin result not satisfac-
tory.
Laundry wet/too damp.
■
Not a fault – the unbalanced load detection system has interrupted the spin
because the laundry is unevenly distributed.
Distribute large and small items of laundry evenly in the drum.
■
Spin speed selected too low?
Spin cycle started and
stopped several times.
Not a fault – the unbalanced-load detection system is adjusting the imbalance.
The programme duration
is longer than usual.
■
Not a fault – the unbalanced-load detection system is adjusting the imbal-
ance by repeatedly distributing the laundry.
■
Not a fault – the foam detection system active – adds an additional rinse
cycle.
The programme duration
changes during the wash
cycle.
Not a fault – the programme sequence is optimised for the particular washing
process. This may lead to occasional changes in the programme duration in the
display panel.