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5450 Four-Port Router User’s Guide

 

Appendix A - Troubleshooting

 

Contacting Technical Support 

Before contacting technical support, please refer to the previous troubleshooting information. For issues 
concerning DSL service or connectivity, contact your Internet Service Provider (ISP) directly. If you are 
still unable to resolve the problem, be prepared to provide the following information: 

•

 

Internet Service Provider and service type (DSL, cable) 

•

 

Product model number (SpeedStream 5450) 

•

 

Date of purchase or installation 

•

 

Description of problem 

Technical Support services are available via the Internet, e-mail and telephone: 

Telephone:

 (972) 

852-1000 

Fax:

 (972) 

852-1001 

Email:

 [email protected] 

Internet:

 http://www.icn.siemens.com/subscriber 

75

 

Содержание SpeedStream 5450

Страница 1: ...SpeedStream Residential Family User s Guide 5450 Four Port Router Part No 007 0980 001 ...

Страница 2: ...the Software to any countries that are subject to export restrictions 6 No Other Rights Granted Other than the limited license expressly granted herein no license whether express or implied by estoppel or otherwise is granted to any copyright patent trademark trade secret or other proprietary rights of SIEMENS 7 Termination Without limiting SIEMENS s other rights SIEMENS may terminate this license...

Страница 3: ...visions The following general provisions apply to the foregoing Software License and Limited Warranty 1 No Modification The foregoing limited warranty is the end user s sole and exclusive remedy and is in lieu of all other warranties express or implied No oral or written information or advice given by SIEMENS or its dealers distributors employees or agents shall in any way extend modify or add to ...

Страница 4: ... Check TCP IP Protocol Settings 9 Checking TCP IP Settings Windows 9x ME 10 Checking TCP IP Settings Windows 2000 11 Checking TCP IP Settings Windows XP 12 Checking TCP IP Settings MAC OS 8 6 through 9 x 13 Checking TCP IP Settings MAC OSX 14 Internet Access Configuration 15 For Windows 9x 2000 15 For Windows XP 15 CHAPTER 4 SPEEDSTREAM ROUTER SETUP 16 Before Configuring the Router 16 Connecting t...

Страница 5: ...0 LAN WAN Port 41 UPnP Universal Plug and Play 42 Security 44 Firewall Settings 45 Administrator Password 57 Address Translation 58 CHAPTER 7 MONITORING ROUTER HEALTH 62 Statistics 63 Update Firmware 67 Diagnostics 68 CHAPTER 8 MISCELLANEOUS ROUTER OPTIONS 69 Customize 69 Color Palette 70 Language 71 Time Zone 72 Reboot 73 APPENDIX A TROUBLESHOOTING 74 Overview 74 General Issues 74 Internet Access...

Страница 6: ...uest IP address to computers and other networked devices Your router can act as a DHCP Server for devices on your local network Network Status and Statistics Using these diagnostic tools you can easily monitor the status of each network connection and evaluate network performance Security Features Password Protected Configuration Password protection is provided to prevent unauthorized users from m...

Страница 7: ...to block individual user access to undesirable Web sites Content filtering can be defined differently for each user Time of Day Use Restrictions Limit the time of day during which individual users have access to the Internet Time limitations can be defined differently for each user Minimum System Requirements At a minimum your computer must be equipped with the following to successfully install th...

Страница 8: ...L connection On One or more Ethernet LAN ports are active Ethernet Off No active Ethernet LAN port connection Off No data being transmitted or received Activity Flashing Data is being transmitted or received Internet Off No power or bridge mode or no DSL link Green DLS link is up WAN interface WAN interface has IP address Rear Panel DSL Port RJ11 Connect the RJ11 DSL cable looks like a telephone c...

Страница 9: ...5450 Four Port Router User s Guide Introduction Power Button Push this button to power the router on and off 4 ...

Страница 10: ...nstall telephone wiring during a storm Avoid using a telephone during an electrical storm Lightening increases the risk of electrical shock Do not install telephone jacks in wet locations and never use the product near water Do not exceed the maximum power load ratings for the product otherwise you risk dangerous overloading of the power circuit 5 ...

Страница 11: ...ontact them with questions regarding your specific configuration Hardware Installation You may position the router at any convenient location in your office or home No special wiring or cooling requirements are needed however you should comply with the safety guidelines specified in the General Safety Guidelines section Basic Installation Procedure 1 Install line filters if necessary 2 Connect the...

Страница 12: ...ovider if you are unsure There are two types of filters to connect between the telephone and the wall plate In line filter For use with standard desktop telephones Wall mount filter For use with wall mounted telephones DSL performance may be significantly degraded if the line filters are not installed in the correct direction as illustrated below In Line Filter For each device sharing the same tel...

Страница 13: ...andard 10 100 CAT5 Ethernet cables to connect additional computers to the remaining Ethernet ports on the router 2 Connect the DSL cable 1 Connect the DSL cable resembles a telephone cord to the DSL port on the router 2 Plug the other end of the DSL cable into the phone jack 3 Connect the power 1 Connect the power adapter to the rear of the router 2 Plug the power adapter into the electrical wall ...

Страница 14: ...your network must have the TCP IP network settings and Internet access settings configured Check TCP IP Protocol Settings Because the router uses the TCP IP network protocol for all functions it is essential that the TCP IP protocol be installed and configured properly The default network settings for the router are IP Address 192 168 254 254 Subnet Mask 255 255 255 0 By default the router will ac...

Страница 15: ...P protocol for your network card 3 Click Properties This displays the TCP IP Properties window 4 Click the IP Address tab 5 Ensure that the Obtain an IP address automatically option is selected This is the default Windows settings 6 Close this window 7 Restart your computer to ensure it obtains an IP address from the router 8 Configure internet access using the procedure described in Internet Acce...

Страница 16: ... Area Connection and select Properties This displays the Local Area Connections Properties window 4 Select the TCP IP protocol for your network card 5 Click Properties This displays the Internet Protocol TCP IP Properties window 6 Select the Obtain an IP address automatically and Obtain DNS server address automatically options Exit back to the Control Panel 7 Restart your computer to ensure it obt...

Страница 17: ...then click Properties This displays the Local Area Connection Properties window 4 Select the TCP IP protocol for your network card 5 Click Properties This displays the Internet Protocol TCP IP Properties window 6 Ensure that Obtain an IP address automatically and Obtain DNS server address automatically are selected 7 Exit back to the Control Panel 8 Restart the computer to ensure it obtains an IP ...

Страница 18: ...dow 2 Select Ethernet or Ethernet built in from the Connect via drop down menu 3 Select Using DHCP Server from the Configure drop down menu 4 Close the TCP IP window and click Save 5 Reboot when configuration is saved Once rebooted the computer will pull an IP address from the DHCP server on the router 6 Configure the router using the procedure described in the next chapter 13 ...

Страница 19: ...tem Preferences window 2 Double click the Network icon under the Internet Network section This displays the Network window 3 Select Built in Ethernet from the Show drop down menu 4 Select Using DHCP Server from the Configure IPv4 drop down menu 5 Click Apply Now and quit window 6 Configure the router using the procedure described in the next chapter 14 ...

Страница 20: ...ndow 6 Click I connect through a local area network LAN then click Next This displays the Local Area Network Internet Configuration window 7 Ensure all the boxes are deselected then click Next This displays the Set Up your Internet Mail Account window 8 Click No then click Next This displays the Completing the Internet Connection Wizard window 9 Click Finish to close the Internet Connection Wizard...

Страница 21: ...etworking options and security Chapter 6 Configuring Advanced Features Monitor the health of the router Chapter 7 Monitoring Router Health Before Configuring the Router Before attempting to configure the router please ensure that Your computer can establish a physical connection to the router The computer and the router must be directly connected using Ethernet ports on the router The router is in...

Страница 22: ...er you accept the desktop shortcut or not you can find UPnP devices in My Network Places previously called Network Neighborhood 5 Double click the icon for the Gateway either on the desktop or in My Network Places to access the Gateway s configuration program 6 Refer to the Setup Wizard section for details of the initial configuration process Using your Web Browser The SpeedStream Gateway contains...

Страница 23: ...upplied by your ISP for details 1 The first window of the Setup Wizard is the Welcome window Click Next on the Welcome window to begin setup This displays the Gateway Administrator Setup window 2 An administrator account has access rights to the router configuration windows Optionally change the admin user name to a different administrative name by typing the new administrative name in User Name I...

Страница 24: ...rop down menu then click Next This displays the Finish window 9 On the Finish window click Finish This displays the What do I do now window From this window you may click one of the following Surf Now Your Web browser re directs you to default home page of the Web browser you are using You may return to the router s configuration interface at anytime should you choose to further configure the rout...

Страница 25: ... on the router Users Devices Gateway In the left navigation pane there are configuration options for the selected Toolbar button These options differ depending on how a user is logged into the system An administrator has full configuration rights shown above while a user has limited configuration rights To Home window displays basic networking attributes of the modem including IP address and defau...

Страница 26: ...red files and resources on other computers if they are shared via Windows File Sharing Gateway Button This button provides access to all router configuration options security settings router health monitoring and Internet connection and network details The settings available may differ depending upon your service provider Logging into the Router There are two types of primary users that log into t...

Страница 27: ...ser Profiles window accessed by clicking Users button on the toolbar The User Profiles window provides details about all active user profiles if Enable User Profiling is selected The Enable User Profiling option must be selected on the User Profiles window for the content filtering option to be operational Adding a User This section describes how to add users to the router to restrict their access...

Страница 28: ...Allow access only to website addresses containing the following words User has access only to the specified Web addresses or to addresses containing specified word entries defined in the Website word name table Deny all access to website addresses containing the following words User is denied access to all Web addresses specified as well as addresses that contain any words specified in the Website...

Страница 29: ...s displays the Profile Time Setting window Profile time settings are used to limit a user s ability to use the Internet during certain times of the day or night You can also define the amount of time a user stays logged on to the Internet without Web surfing activity Idle Time To use the time of day restrictions you must have the Time Client enabled Please see the Setup Wizard section for more inf...

Страница 30: ... number of minutes a user can sit idle before they are automatically logged out from the web Infinite Time The user is never automatically logged out of the Internet Minutes Type a time interval in minutes in Minutes This time represents how long a user may be idle before automatically being logged out of the Internet 25 ...

Страница 31: ...log in from any device 15 Click Next This displays the Customized Profile Icon window All user profiles have an icon that displays in the left navigation pane of the User Profiles window You may customize the color of this icon using the Customized Profile Icon window 16 To select a color do one of the following Select a color from the drop down menu Type a numeric color value in the box next to t...

Страница 32: ...the Users Profile window click the button in the left navigation pane corresponding to the user you want to edit This displays the Profile Monitor window 2 Click Edit Profile This displays the Profile Content Filtering window with the User Setup pane in the left navigation pane 3 Click on any item in the User Setup list to display the appropriate window 4 Make any changes 5 Once you have made all ...

Страница 33: ... describes how to delete a user You must be logged in as the administrator to delete a user To delete a user 1 From the Users Profile window click the button in the left navigation pane corresponding to the user you want to delete This displays the Profile Monitor window 2 Click Delete User 28 ...

Страница 34: ...activity of the user over the network To view user logs 1 From the Users Profile window click the button in the left navigation pane corresponding to the user you want to delete This displays the Profile Monitor window 2 Click View User Log This displays the Current Log Entries window displaying all the log information about the user 29 ...

Страница 35: ...cific user you can only view devices associated with that user logon To use the Devices option 1 Click Devices in the toolbar This displays the Connected Devices window displaying general information about devices on your network 2 Click the icon of a connected device in the left navigation pane or click the device hyperlink under Connected Devices Summary This displays the Connected Devices windo...

Страница 36: ...ain window The options that display under the Gateway Options pane in the left navigation pane are based on how you logged into the system If you logged in as the administrator all options are turned on and enabled If you logged in as a user only the Gateway Health Customize and Reboot options are enabled Gateway Options discussed in this chapter This chapter is organized into parts that correspon...

Страница 37: ...f this feature is not properly configured your Internet connection may terminate To use the ISP connection function 1 Click the ISP Connection button in the left navigation pane This displays the ISP Connection Information window listing all the ISP connections being managed by the router 2 Click one of the ISP connections in red to reconfigure that connection Please check with your ISP for the in...

Страница 38: ... its link on the Advanced Internet Options window Configure the ATM Virtual Circuit Create and configure a PVC Permanent Virtual Circuit across a network A PVC is used to maintain a permanent connection between two points on a network Add Static Routes for direct ISP Connections Configure static routes to remote equipment Static routing allows a pre defined route to be set for the transmission of ...

Страница 39: ...o maintain a permanent connection between two points on a network Changes to ATM settings should not be made unless you are advised to do so by your Internet Service Provider To access the ATM virtual circuit option click the Configure ATM Virtual Circuit hyperlink on the Advanced Internet Options window This displays the ATM Virtual Circuit Wizard window Make any modifications advised by your ISP...

Страница 40: ... Advanced Internet Options window This displays the Static Routes window 2 Type the IP address of the destination device in Destination 3 Type the net mask of the destination device in Net Mask 4 Optionally type the IP address of a destination Gateway in Next Hop 5 Select a connection type from the Interface drop down menu 6 Click Apply The system responds by adding your new route to the routing t...

Страница 41: ... to your servers or DMZ computer from the Internet using your Domain name Refer to the section in this document titled DMZ for more information on DMZs To set up Dynamic DNS on the router 1 Click the Set up Dynamic DNS hyperlink from the Advanced Internet Options window This displays the Set Up Dynamic DNS window 2 Select the Enable option 3 Type the name provided to you by www dydns org in Servic...

Страница 42: ...ys the RIP Configuration window 2 Select one of the following options from under the RIP Version heading next to the connection of your choice 1 Provides essential RIP packet formatting for routing information packets 2 Provides enhanced packet formatting for routing information packets by providing the following IP address subnet mask next hop and metric shows how many routers the routing packet ...

Страница 43: ...o display a list of advanced features that allow you to manage the computers on your network This displays the Advanced Home Networking window The advanced options are listed below To access one of these options click its link on the Advanced Home Networking window IP Network Define the range for assigning IP addresses Server Ports Specify the ports used by common applications such as HTTP FTP and...

Страница 44: ...ses from a central server To configure the IP network option 1 Click the Configure the local SpeedStream Gateway IP Network hyperlink This displays the SpeedStream Gateway IP Network window 2 Select a range from the displayed options and click Save Settings Be sure to select an IP address range that is not in conflict with any existing devices 3 Optionally click the Custom Settings hyperlink for a...

Страница 45: ...erver port option 1 Click the Configure the Local SpeedStream Gateway Server Ports hyperlink This displays the SpeedStream Gateway Server Ports window 2 Optionally type a port number in HTTP The default port for this field is 80 3 Optionally type a port number in FTP The default port for this field is 21 4 Optionally type a port number in Telnet The default port for this field is 23 5 Click Apply ...

Страница 46: ...onsult your Internet Service Provider for the appropriate settings To configure the LAN WAN port 1 Click the Configure the Local SpeedStream Gateway LAN WAN Port hyperlink This displays the SpeedStream Gateway LAN WAN Port window 2 Select one of the following options LAN Local Area Network Use the port as a connection to the network located in your home or premises WAN Wide Area Network Use the po...

Страница 47: ...and devices Only certain versions of Windows XP and computer support the UPnP Universal Plug and Play function Before configuring this option make sure that UPnP is installed on your computer and enabled Follow the steps below for installing UPnP components 1 Select Start Control Panel 2 Select Add or Remove Programs Add Remove Windows Components to open the Windows Components Wizard window 3 Sele...

Страница 48: ...te with other devices or your operating system Also may be disabled if your operating system does not support UPnP Enable Discovery and Advertisement only SSDP Sends information about new devices hardware detected only No information concerning software applications or services is transmitted Enable full Internet Gateway Device IGD support Allows the Gateway to communicate freely with computers on...

Страница 49: ...teway Options pane This displays the Security Options window containing icons to access the security features This section is organized into parts that correspond to the following buttons shown in the Gateway Options pane Configure the network firewall A firewall is a system designed to prevent unauthorized access to or from a private network Change administrative password Configure address transl...

Страница 50: ...ble protection from common hacker attacks to your computer network from the Internet Click Configure to configure the Attack Detection feature This displays the Attack Detection Configuration window IP Filtering Configure inbound and outbound filter rules if your firewall Level setting is Custom Click Configure to configure IP filter rules This displays the Firewall IP Filter Configuration Wizard ...

Страница 51: ...the following Off No firewall protection Data can move freely both in and out of the router Low Provides basic firewall protection Attack detection is enabled and only ports well known to the router can allow the flow of data High Provides maximum firewall protection Only certain applications are allowed through the firewall or traffic that is already in conversation with an application from the h...

Страница 52: ...e source and destination address including port causing the system to hang When the receiving host tries to respond to the source address in the packet it ends up just sending it back to itself This packet could ping pong back and forth over 200 times consuming CPU resources before being discarded Broadcast Source Address An outside device can send a ping to your router broadcast address using a f...

Страница 53: ...TCP packets with only a header and no payload When numerous packets are sent through the router in this manner your system slows and halts Fragmented UDP Header An outside device can send an attack using fragmented UDP headers to bring down a device on your network Fragmented ICMP Header An outside device can send an attack using fragmented ICMP headers to bring down a device on your network Incon...

Страница 54: ...s only To define IP filtering rules 1 Click the Configuration hyperlink next to the IP Filter option on the Firewall Settings window This displays the Firewall IP Filter Configuration Wizard window 2 Do one of the following Click Add New IP Filter Rule to add new IP filter rules This displays the Basic Rule Definition window Click Clone IP Filter Level to clone IP filter rules already defined This...

Страница 55: ...her Inbound or Outbound from the Direction drop down menu Inbound refers to data coming into the router while Outbound refers to data transmitted from the router 4 Optionally select Disable stateful inspection for packets matching this rule 5 Optionally select Create a log entry for packets matching this rule When selected an entry is placed in the log file when packets match this rule 6 Click Nex...

Страница 56: ...netmask as the destination netmask 13 Click Next This displays the Protocol Definition window 14 Do one of the following Select one of the following protocol options from the Select by Name drop down menu This defines the types of packets filtered Any Protocol TCP Transmission Control Protocol Provides reliable sequenced and unduplicated delivery of bytes to remote or local users Click Next to dis...

Страница 57: ... the source destination port Be sure to provide a value in the Port 1 field equal to A port equal to the numeric value in the Port 1 field is acceptable as the source destination port Be sure to provide a value in the Port 1 field greater than or equal to a port greater than or equal to the numeric value in the Port 1 field is acceptable as the source destination port Be sure to provide a value in...

Страница 58: ...ICMP Options Window The ICMP Options window is displayed if you select ICMP protocol from the Protocol Definition window 1 Do one of the following Select any of the ICMP options you wish to filter Select All Types to filter all options 2 Click Next 3 Click Finish 53 ...

Страница 59: ... to your needs If you choose to clone IP filter rules the rules already defined in the Rule Definition table are discarded To clone IP filter rules 1 Select one of the following from the Select preconfigured firewall level for cloning drop down menu Low Clones low level IP filter rules High Clones high level IP filter rules 2 Click Apply This displays the Firewall IP Filter Configuration Wizard wi...

Страница 60: ...ion To enable and configure the DMZ 1 Select DMZ from the Firewall Settings window 2 Click the Configure hyperlink next to DMZ This displays the Firewall DMZ Configuration window 3 Select one of the following DMZ enable options Disable DMZ The firewall is not bypassed Enable DMZ with this Host IP address The firewall is bypassed through an IP address typed in the box next to this field Enable DMZ ...

Страница 61: ...lect Firewall Snooze Control from the Firewall Settings window 2 Click the Configure hyperlink next to Firewall Snooze Control This displays the Firewall Snooze Control window 3 Select one of the following options Disable Snooze Disables all snooze control In this mode the firewall is not bypassed Enable Snooze and set the Snooze time interval to Enables snooze for a specified time period Be sure ...

Страница 62: ... to the router To change the administrator password 1 From the Security Options window click the Admin Password button This displays the Enter Network Password window 2 Provide the administrator log on ID and password then click OK This displays the router Administrator Setup window 3 Make any desired changes to the User Name New Password and Confirm Password 4 Click Save Settings 57 ...

Страница 63: ...slation button This displays the Address Translation NAT NAPT window 2 Select an interface from the Select Interface drop down menu 3 Select one of the following options Use no address translation Disables address translation Address Translation NAT Uses NAT for address translation NAT is an Internet standard that allows a LAN to use one set of IP addresses for internal traffic and a second set fo...

Страница 64: ... allows only one machine to access the Internet To enable and configure NAT address translation 1 Select Address Translation NAT from the Address Translation NAT NAPT window 2 Click the Configure hyperlink next to Address Translation NAT This displays the NAT Address Configuration window 3 Type the IP address of the one computer in your network that you wish to have access to the Internet 4 Click ...

Страница 65: ...tocols support NAPT To enable and configure NAPT address translation 1 Select Port By Pass NAPT from the Address Translation NAT NAPT window 2 Click the Configure hyperlink next to Port By Pass NAPT This displays the Port By Pass Configuration window 3 To enable an application for NAPT click the desired application from the Available Applications list The application is moved to the Enabled Applic...

Страница 66: ...ivate Network applications This option uses port 1723 Domain Domain is used for DNS options This option uses port 53 Select a protocol from the Select Protocol drop down menu This can be one of the following TCP Transmission Control Protocol Provides reliable sequenced and unduplicated delivery of bytes to a remote or local user UDP User Datagram Protocol A connectionless mode protocol that provid...

Страница 67: ...eway Health window Gateway Health options discussed in this chapter This chapter is organized into parts that correspond to the following buttons shown in the Gateway Health pane Used to measure the Internet stats home networking stats security stats and the different router log files Updates the firmware of your router through the Internet or from a device connected to your router Not all routers...

Страница 68: ...vice provider to diagnose service related issues Internet statistics include either ATM or DSL statistics Home Networking Stats Home Networking statistics are helpful for troubleshooting issues on your home network These statistics are displayed for each physical interface connected to the router USB connection is not available on this model Security Stats Security breach attempts are shown for an...

Страница 69: ...ed on an Asynchronous Transfer Mode ATM network connection In addition statistical information is provided for each Virtual Circuit VC configured under the ATM Adaptation Layer AAL To view ATM statistics click the ATM hyperlink under Internet Stats DSL Statistics View status and statistical information for the Digital Subscriber Line DSL when the physical WAN side connection to the service provide...

Страница 70: ...ting issues on your home network These statistics are displayed for each physical interface connected to the router View status and statistical information for LAN side Ethernet connectivity Pay special attention to the status up or down reported for each Ethernet port to verify that each cable is connected properly and detected by the router 65 ...

Страница 71: ...eckboxes provided at the bottom of the window Click Apply after making any changes The system log can be cleared or saved to a text file using the appropriate buttons Clear Log or Save Log Firewall Logging Firewall Logging displays attempts both failures and successes to access data through the firewall Firewall log entries are defined on the Firewall Settings Configuration window found under the ...

Страница 72: ...click the Update Firmware button from your Gateway Health window This displays the System Update window Select one of the following download options to start the download process Remote Checks the Internet for the appropriate upgrade file This is the recommended method Local Download the firmware update from a location on your network and select the upgrade file Before doing this you must download...

Страница 73: ...th window This displays the Diagnostics window To use the diagnostic option 1 Select a connection to test from the Connection to Test drop down menu You must move all the way to the bottom of this window to display this drop down menu 2 Click Run Diagnostics The system responds by displaying the results in the different tables Pay special attention to any tests that report a failing condition and ...

Страница 74: ...ground color language and time zone settings of your router using customization options To access the customization options click the Customization button from the Gateway Options pane This displays the Customized Settings window Customization options discussed in this chapter Customize the appearance of the configuration interface program Select language to display in text Not all routers will ha...

Страница 75: ...nt display options select the colors you wish to use in the system 3 Optionally type a numeric color value in the box next to the particular color drop down menu The number is based on RGB Red Green Blue values For example the color red is represented by a value of ff0000 green is represented by a value of 00ff00 and blue is represented by a value of 0000ff If you are entering a numeric value for ...

Страница 76: ...splaying text in the configuration interface program This option may not be available on your router configuration To set the language used on the router windows 1 From the Customized Settings window click the Language button This displays the Customized Language window 2 Select your desired language 3 Click Apply 71 ...

Страница 77: ...g To enable and configure the time zone feature 1 From the Customized Settings window click the Time Zone button This displays the Configure Time Zone window 2 Select Yes for Enable Time Client 3 Select a time zone from the Select Time Zone drop down menu Note The router s time server is unable to determine whether your time zone is currently observing daylight savings time If you are currently ob...

Страница 78: ...et factory defaults on the router 1 Click the Reboot button from the Gateway Options pane This displays the System Reboot window 2 If you want the factory default settings to be reset click Reset to Factory Defaults Reset should be used when you find it necessary to recover the factory default settings This may be necessary when a custom configuration did not go as planned when a new configuration...

Страница 79: ...hat other computers work If they do ensure that your computer s IP settings are correct If using a fixed static IP address check the network mask default router and DNS settings as well as the IP address If the computers are configured correctly but still not working check the router Ensure that it is connected and on Connect to it and check its settings If you cannot connect to it check the Ether...

Страница 80: ...ce Provider ISP directly If you are still unable to resolve the problem be prepared to provide the following information Internet Service Provider and service type DSL cable Product model number SpeedStream 5450 Date of purchase or installation Description of problem Technical Support services are available via the Internet e mail and telephone Telephone 972 852 1000 Fax 972 852 1001 Email infor s...

Страница 81: ...2002 281 Security PAP RFC 1334 CHAP RFC 1994 Password Authentication Access Control list Stateful Inspection Firewall with Denial of Service DoS protection Pre configured firewall levels for ease of use with Custom level for advanced users Filter on source and or destination IP address Filter on transport protocol and or port number Firewall logging with Network Time Protocol support and Syslog su...

Страница 82: ...urable PAP and CHAP authentication TCP IP with RIP1 and RIP2 or static routing on the LAN and or WAN Dynamic DNS Support IP QoS depending on configuration Bridging IEEE 802 1 d Transparent Learning Bridge dynamic learning of up to 255 addresses RFC 2684 formerly 1483 Bridged Ethernet over ATM PVCs Spanning Tree support AAL and ATM Support Up to 8 active VCCs across VPI 0 255 VCI 0 65535 address ra...

Страница 83: ...Siemens Subscriber Network 4849 Alpha Road Dallas TX 75244 USA 972 852 1000 Tel 972 852 1001 Fax info ssn siemens com http www icn siemens com subscriber ...

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