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What to do if the aid stops working

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Repair service and batteries

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Battery collection service

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Sources of further information

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Содержание Octiv HP

Страница 1: ...Information about your hearing aid ...

Страница 2: ...s of hearing loss 6 Hearing aids 8 Frequently asked questions 10 Getting started with your hearing aids 14 Ear mould hearing aids 20 LifeTip hearing aids 26 Communication tactics 30 The patient journey 32 General notes on safety 34 ...

Страница 3: ...3 What to do if the aid stops working 36 Repair service and batteries 38 Battery collection service 40 Sources of further information 42 ...

Страница 4: ...our new digital hearing aid It will remind you of what your audiologist explained at your fitting appointment and also contains extra information about how to use and look after your aid You will also find tips that you can use to make it easier to understand what other people are saying There is also contact information for useful organisations and support services If you have any difficulties th...

Страница 5: ...y the NHS are highly advanced digital aids Your hearing aid has been programmed electronically to take into account your individual requirements This begins with your audiologist performing a hearing assessment Your new hearing aid ...

Страница 6: ...90 100 110 120 FREQUENCY IN CYCLES PER SECOND Hz HEARING LEVELS IN DECIBELS Db Mild Moderate Moderately severe Severe Profound Audiogram of familiar sounds Please note People often have hearing thresholds spanning two or more of these classes of hearing loss in different pitches ears ...

Страница 7: ...ion is very successful for this loss but the patient also needs to use good hearing tactics Lip reading classes could benefit people with this hearing level Unable to hear most sounds unless they are very loud Amplification is often useful but the patient will also need to rely on good hearing tactics Lip reading classes would also be useful for people with this hearing loss Patients in this categ...

Страница 8: ...his means that they are programmed with a computer to a prescription suitable for your loss Either an Ear Mould or LifeTip has been prescribed for you depending on your hearing loss Ear Mould LifeTip Octiv M M Octiv S S Octiv SP Octiv HP HP Your hearing aid s may look like one of these ...

Страница 9: ...r when people are speaking to you and give you more confidence In noisy places the background noise will still be there as it is for someone who has normal hearing You will probably find that it is helpful to watch people s faces in noisy places like high streets and restaurants You may still find it difficult to follow what people are saying and if both ears are impaired wearing two aids may help...

Страница 10: ...u have been used to hearing your own voice with a hearing loss When the aid is initially fitted the sound of your own voice can sound a little strange as it is now being amplified Your own voice may appear a little quieter to others What if I don t like the sound of my own voice To start with your voice may sound unfamiliar to you but after 2 6 weeks this should subside with regular use of the hea...

Страница 11: ...cifically with environments that you find especially hard to hear in These options can be discussed with your audiologist How do I get used to wearing a hearing aid By wearing the hearing aids you are teaching yourself to listen again When your hearing deteriorates it takes time to get used to all the new background noises and hearing speech can be strange to start with Just like glasses it takes ...

Страница 12: ...ppointment to allow for this adjustment I ve been given two hearing aids should I wear them both together Wearing two hearing aids gives a much more balanced more natural sound It will also be easier to locate where sounds are coming from when both hearing aids are worn The hearing aids have been programmed as a pair and if you only wear one aid the settings may be incorrect for your hearing loss ...

Страница 13: ...lease note The hearing aids should not get wet During showering heavy rain at the hairdressers etc they should be removed to prevent damage If the aid is damaged through negligence a charge may be incurred ...

Страница 14: ...tive ON OFF on your hearing aid Ask your audiologist for further details Rocker Switch Push Button Remote Control Changing the battery Open the battery compartment Remove coloured sticker from new battery place battery in drawer with symbol on battery side up You should only remove the protective sticker when you actually use the battery Close battery door Your battery size is 312 13 675 1 2 3 ...

Страница 15: ...ur hearing aids may have a push button or rocker switch Your audiologist has assigned your desired functions to the controls Volume control When the volume control is at maximum or minimum levels the hearing aid will indicate this with beeps If you continue to press the volume button the volume will not increase or decrease any further To reset to your prescription volume turn the aid off and on a...

Страница 16: ...onfiguration Everyday Listening Upon switching the hearing aid on program one is active This program automatically and continually adjusts the digital features of the hearing aid for you to ensure that speech is comfortable and audible from all directions Noisy Environment This program reduces noise from behind the listener and focuses more on speech from the front Loop System Telecoil This progra...

Страница 17: ... your ear as shown in the picture bottom right This will make the voice of the person calling louder for you Telephone program You may prefer a certain volume when using the telephone Ask your NHS Provider to configure a telephone program Switch to the telephone program whenever you are on the phone 1 2 Using the telephone ...

Страница 18: ...button is pressed again you will hear three beeps and so on 1 2 3 4 5 6 Everyday Listening Please note To reset your hearing aid to the original program 1 press the program button until only one beep is heard or alternatively to reset all settings turn the aid off and on again Do not use the loop setting 3 unless you are in the vicinity of a loop system If the loop setting is active at any other t...

Страница 19: ...rams The easyPocket remote control is available as an optional accessory for all Octiv models These can be purchased from your Audiology Department If you think an easyPocket would assist you please ask your audiologist for further details about how you can obtain such a device or enquire at reception ...

Страница 20: ...of your ear Put the bottom half of the mould down into your ear Press the mould piece firmly into your ear You may need to use your other hand to stretch your ear to ease fitting Hook the aid over the top of your ear Turn the hearing aid on 1 2 3 4 5 Hearing aid Elbow Mould Top point of mould Hearing aid Elbow Mould Top point of mould ...

Страница 21: ...21 5 4 3 2 1 ...

Страница 22: ...your audiologist for more information about a cleaning kit which you may purchase from the Audiology Department Carefully reconnect the ear mould to the hearing aid Ensure the ear mould and hearing aid are connected correctly Align correctly by placing the ear mould curve to the inside curve of the hearing aid 1 2 3 4 5 Please note When the tubing becomes discoloured contact the Audiology Departme...

Страница 23: ...23 5 4 3 2 1 Left Right ...

Страница 24: ...into a taper Pull old tubing out and keep for later Push tapered end into ear mould and feed through the hole If there are two holes in your ear mould use the top hole Feed through until bend reaches ear mould and tube is in an upright position 4 3 2 1 6 5 ...

Страница 25: ...25 Cut tapered end close to the ear mould Line up with old tubing and cut to same length Reattach hearing aid to ear mould Curve of the ear mould should line up with curve of the hearing aid 10 9 8 7 11 ...

Страница 26: ...anal Gently work it into position to make sure it is firmly in your ear Take the anchor of the LifeTube and flick it into the bowl of your ear to improve the retention of the LifeTip Turn the hearing aid on 1 2 3 Hearing aid LifeTube LifeTip Anchor Retainer Sometimes a LifeTip is not appropiate or successful and the audiologist may decide to replace it with a custom made plastic ear piece called a...

Страница 27: ...27 4 3 2 1 ...

Страница 28: ... LifeTip to the LifeTube Carefully screw the LifeTube to the hearing aid to reconnect 1 2 3 4 5 Please note Do not remove LifeTip from the LifeTube LifeTubes will need to be replaced every 3 4 months or sooner if it becomes kinked twisted or difficult to clean Spare ones are provided by the Audiology Department For removal of any blockages a cleaning wire can be inserted in to the end of the LifeT...

Страница 29: ...29 4 3 2 1 2 ...

Страница 30: ...e room as me and you have my full attention Face me Always turn and face me when you talk It helps me pick up any visual clues you might give me Get to the point Use plain language and don t waffle Don t cover your mouth Speak clearly and use normal lip movements natural facial expressions and gestures ...

Страница 31: ...t Keep your voice at a normal level Shouting can distort speech making it more difficult to understand Find a suitable place to talk It is easier to hear when there is good lighting and not too many noises and distractions Don t speak too fast If I don t understand what you are saying try and say it in a different way and slow down Here are some tactics your family and friends can use to help you ...

Страница 32: ...s change assessments are available through your Audilology team Please contact us on 01704 705230 or 01695 656708 to arrange an appointment Follow Up within 10 weeks of hearing aid fitting Aftercare includes batteries repair and advice fitting Hearing assessment and fitting within 5 weeks 36 working days of referral ...

Страница 33: ...33 ...

Страница 34: ...udiologist if it fails to operate correctly or the case becomes damaged or deformed Leaking batteries damage hearing aids Turn the hearing aids off when not in use to preserve battery life Remove battery when aids are not in use for a prolonged period of time Batteries contain harmful substances that pollute the environment Do not throw away batteries into household refuse Dispose batteries accord...

Страница 35: ...n lotion Do not wear your hearing aid when you are exposed to short waves a strong magnetic field a high frequency field or x rays Do not place your hearing aids in a microwave oven WARNING Connect the audio input only to equipment which conforms to the safety requirements of IEC 60065 Hazard of explosion Do not use your hearing aids in areas where there is danger of explosion e g mining Please no...

Страница 36: ... stops working Has your hearing aid stopped amplifying sound Turn the aid off and on again You may have accidentally altered the program or volume This should reset the aid Try a new battery Battery power can vary between 1 2 weeks Try separating the tubing from the aid and cup the aid in your hand The aid should whistle If it whistles check the tubing and mould LifeTip for signs of blockage You m...

Страница 37: ...37 Remember to Turn OFF and ON Check for blockages Change the battery 1 2 3 If none of this solves the problem take the aid back to your audiology service to see if it needs to be repaired ...

Страница 38: ...d are on a first come first served basis So please be prepared to wait Please remember to bring your battery card as this will speed up your visit Southport Monday 9am 11 30am and 1pm 4pm Tuesday 9am 11 30am and 1pm 4pm Wednesday CLOSED Thursday 9am 11 30am and 1pm 4pm Friday 9am 11 30am and 1pm 4pm CLOSED between 12 noon and 1pm Ormskirk Monday 9am 12 noon Tuesday 9am 12 noon Wednesday CLOSED Thu...

Страница 39: ...r adjustments New earmoulds Replacing faulty hearing aids Most repairs take 5 10 minutes What is NOT a repair Re programming which includes making changes to the volume the tone the programs If you attend the repair service and require re programming a separate appointment will be needed Booked repair appointments A limited number of booked repair appointments are available please phone the Audiol...

Страница 40: ...ing 164 Sandbrook Road Ainsdale Southport Monday to Friday during normal opening times Churchtown Health Centre 137 Cambridge Road Churchtown Southport Monday to Friday during normal opening times Nugent Care Society 23a Stanley Street Southport Wednesdays 10am 12 noon Formby Formby Clinic Philip s Lane Formby Monday to Friday during normal opening times Boots Pharmacy 17 19 Elbow Lane Formby Mond...

Страница 41: ...day during normal opening times Birleywood Health Centre Digmoor Skelmersdale Monday to Friday during normal opening times Burscough Health Centre Stanley Court Lord Street Burscough Monday to Friday during normal opening times Tarleton Health Centre Gorse lane Tarleton Monday to Friday during normal opening times PLEASE ENSURE YOU TAKE YOUR BATTERY BOOK OR BATTERY CARD ...

Страница 42: ...0 Textphone 020 7296 8001 Email informationline hearingloss org uk Website www actiononhearingloss org uk British Tinnitus Association Information Telephone 0800 018 0527 free of charge within the UK 0114 250 9922 national rate within the UK 44 0 114 250 9922 outside the UK Head Office Ground Floor Unit 5 Acorn Business Park Woodseats Close Sheffield S8 0TB Email info tinnitus org uk Website www t...

Страница 43: ...t Sussex BN23 5UZ SMS 07526 123255 Email enquiries hearinglink org Website www hearinglink org contactus SENSE Information For deafblind people Telephone 0845 127 0066 or 020 7520 0972 Textphone 0845 127 0066 or 020 7520 0972 Fax 0845 127 0061 Head Office 101 Pentonville Road London N1 9LG Email info sense org uk Website www sense org uk Siemens Hearing Instruments Website www siemens co uk hearin...

Страница 44: ... District Centre for the Deaf Organises social group activities parties and coffee mornings for hard of hearing people Please contact Peter Mowat or Mildred Taylor Tel 01704 537001 Aintree Tinnitus Support Group Hosts talks and presentations on a range of topics related to tinnitus and hyperacusis You are welcome to bring a friend relative to the meetings Tel 0151 529 0328 Tinnitus website www tin...

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