Troubleshooting tips
24
Your hearing instruments are extremely reliable devices.
Should a problem occur, it can usually be corrected quickly.
Use these troubleshooting tips to resolve simple issues.
Problem
Possible solution
Sound is weak.
Replace / recharge empty battery.
Clean earmold.
Increase volume.
Hearing instru-
ment emits whis-
tling sounds.
Reinsert the earmold until it fi ts securely.
Decrease volume.
Clean earmold.
Sound is dis-
torted.
Decrease volume.
Replace / recharge empty battery.
Clean earmold / Life Tip.
Hearing instru-
ment emits
signal tones.
Gently close battery compartment
completely.
Replace / recharge empty battery.
Hearing instru-
ment does not
work.
Check if the hearing instrument is
turned on.
Gently close battery compartment
completely.
Replace / recharge empty battery.
Make sure battery is inserted correctly.
Power-on delay is active. Wait 18 sec-
onds and check again.
Consult your Hearing Care Professional if you encounter
further problems.
Troubleshooting tips
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