168
Customer Service & Assistance
Gigaset A580 IP / GBR / A31008-xxxx-xxxx-x-xxxx / appendix.fm / 24.03.2010
V
e
rsion 8, 03.0
9
.2008
Checking service information
You may need the service information of your phone (base station and handset) for
Customer Services.
Base station service information
Precondition:
You are conducting an external call. The connection has been estab-
lished for at least 8 seconds.
§Menu§
¢
Service Info
Confirm selection with
§OK§
.
The following information/functions can be selected with
q
:
1:
Serial number of the base station (RFPI)
2:
Serial number of your handset (IPUI)
3:
Informs the service employees of the base station settings (in hex dia-
gram), e.g. the number of registered handsets, repeater mode. The last
4 digits indicate the number of operating hours (hexadecimal).
4:
Variant (digits 1 to 2), version of the base station firmware (digits 3 to 5).
5:
Gigaset.net number of your phone. With this number a service
employee can call you over the Internet without you needing to be
registered with a VoIP provider. This means that the employee can test
online connections and VoIP telephony irrespective of the VoIP pro-
vider.
6:
Device number of the base station. This contains additional informa-
tion for the service employer.
Unlock system
Confirm selection with
§OK§
.
If necessary you can clear a provider-specific device lock with a corre-
sponding code.
Update profile
Confirm selection with
§OK§
.
The current profiles of your VoIP providers (general provider data of all
configured VoIP connections) are automatically loaded onto your
phone. The general settings for all the VoIP connections are updated;
profiles for these are available on the Gigaset server.
Handset service information
When the handset is in idle status:
Press the display key
§Menu§
.
¤
Press the following keys one after the other:
*#QL#
The information displayed on the handset includes:
1:
Serial number (IPUI)
2:
Number of operating hours
3:
Variant, version of handset software