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ilePhones\CX65 Ulysses\us\LA\CX65_FAQ.fm
121
Questions & Answers
VAR Language: Am
erican; VAR
issue date: 16-Februar-2004
left page (121)
of CX 65 Ulysses us-en, A31008-H7100-A1-1-7619 (24.03.2004, 10:18)
Questions & Answers
If you have any questions on the use of your phone, you can contact us at
www.siemens-mobile.com/customercare
around the clock. As further help we have
listed some frequently asked questions and answers below.
Problem
Possible causes
Possible solution
Phone cannot be
switched on.
On/Off key not pressed long
enough.
Press On/Off key for at least two seconds.
Battery flat.
Charge battery. Check charging indicator in the dis-
play.
Battery contacts dirty.
Clean contacts.
See also below under “Charging
error”
Too little standby
time.
Frequent use of organizer and
games.
Limit use if necessary.
Fast search activated.
Deactivate speed search(p. 99).
Display illumination on.
Switch off display illumination (p. 84).
Unintentional keystrokes (illumi-
nation!).
Charging error
(charge icon not dis-
played).
Battery totally discharged.
1) Plug in charger cable, battery is on charge.
2) Charge icon appears after approx. 2 hours.
3) Charge battery.
Temperature out of range:
41°F to +140°F.
Make sure the ambient temperature is right, wait a
while, then recharge.
Contact problem.
Check power supply and connection to the phone.
Check battery contacts and telephone connection
socket, clean them if necessary, then insert battery
again.
No mains voltage.
Use different mains power socket, check mains
voltage.
Wrong charger.
Use only Siemens original accessories.
Battery faulty.
Replace battery.
SIM error.
SIM card not inserted correctly. Check that the SIM card is inserted correctly
Dirty SIM card contacts.
Clean SIM card with a dry cloth.
SIM card with wrong voltage.
Use 3V SIM cards only.
SIM card damaged (e.g.
broken).
Carry out a visual check. Change SIM card at ser-
vice provider.