9
Troubleshooting
9.1
Overview of possible errors and faults
Table 14: Errors and faults
Situation
Error/fault
Mounting
■
Device poorly aligned to the object (e.g.
dazzle).
Electrical installation
■
Data interfaces of the device incorrectly wired.
Programming
■
See SICK AppSpace interface documentation (troubleshooting
of individual objects and functions).
Operation
■
Trigger control incorrect and/or not suitable for the object.
■
Device faults (hardware/software).
9.2
Detailed fault analysis
9.2.1
LEDs on the device
The conditions that can be read from the LED on the device housing (
) include:
■
Operational readiness (Ready)
■
Hardware fault
■
Firmware download status
■
Connection status of the device
The LED display can indicate any errors or faults with this. Further information for this
can be found in the system information.
9.3
SICK service
If the fault cannot be rectified, the device may be defective.
The device may not be repaired by the user. Interference with or modification of the
device will invalidate any warranty claims against SICK AG.
Rapid replacement of a device by the user is, however, possible.
b
Where a fault cannot be rectified, make contact with the SICK Service department.
To find your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type designation and serial
number to ensure faster telephone processing.
9.4
Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invali‐
date any warranty claims against SICK AG.
9.5
Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
9
TROUBLESHOOTING
48
O P E R A T I N G I N S T R U C T I O N S | InspectorP61x
8026257//2020-12 | SICK
Subject to change without notice
