ShoreTel VPN Concentrator 4500, Руководство по установке и настройке

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Tools and Troubleshooting Chapter 4:
38
“ping” command is also available in CLI:
Following is an example of “traceroute” command being used in CLI:
4.1.3 Viewing Log Files
To help debug the problems, help files can be viewed by issuing the following commands:
•
To view the system messages issue the command
“
tail –f /var/log/messages
”
•
To view the Stunnel related messages issue the command
“
tail -f /var/log/stunnel_history.log”
These files can also be provided to ShoreTel support team for debugging purposes. In addition
ShoreTel’s remote system log server information can be entered in the “ Services
Configuration “so that ShoreTel support team can analyze it for debugging purposes. If more
information is required for debugging purposes then read the “ Packet Capture ” section.
• # ping 4.2.2.2
• PING 4.2.2.2 (4.2.2.2): 56 data bytes
• 64 bytes from 4.2.2.2: icmp_seq=0 ttl=53 time=46.5 ms
• 64 bytes from 4.2.2.2: icmp_seq=1 ttl=53 time=44.7 ms
• 64 bytes from 4.2.2.2: icmp_seq=2 ttl=53 time=45.6 ms
• 64 bytes from 4.2.2.2: icmp_seq=3 ttl=53 time=45.6 ms
• --- 4.2.2.2 ping statistics ---
• 4 packets transmitted, 4 packets received, 0% packet loss
• round-trip min/avg/max = 44.7/45.6/46.5 ms
• Note: Stop ping with <Ctrl>+<C>
• # traceroute 4.2.2.2
• traceroute to 4.2.2.2 (4.2.2.2), 30 hops max, 40 byte packets
• 1 12.48.203.1 (12.48.203.1) 0.488 ms 1.21 ms 0.458 ms
• 2 12.48.202.1 (12.48.202.1) 1.887 ms 1.906 ms 1.069 ms
• 3 12.86.182.205 (12.86.182.205) 22.676 ms 29.457 ms 30.186 ms
• 4 tbr1.phmaz.ip.att.net (12.122.108.6) 47.213 ms 45.362 ms 45.755 ms
• 5 cr1.phmaz.ip.att.net (12.122.22.129) 45.786 ms 45.427 ms 44.744 ms
• 6 cr1.dlstx.ip.att.net (12.122.28.181) 45.514 ms 45.032 ms 45.676 ms
• 7 tbr1.dlstx.ip.att.net (12.122.18.170) 45.212 ms 45.951 ms 46.553 ms
• 8 ggr3.dlstx.ip.att.net (12.123.16.193) 44.147 ms 46.473 ms 45.071 ms
• 9 192.205.35.142 (192.205.35.142) 44.002 ms 43.942 ms 45.102 ms
• 10 vlan79.csw2.Dallas1.Level3.net (4.68.19.126) 57.607 ms 45.019 ms
vlan69.csw1.Dallas1.Level3.net (4.68.19.62) 52.957 ms
• 11 ge-10-0.core1.Dallas1.Level3.net (4.68.122.8) 45.031 ms ge-11-0.core1.Dallas1.Level3.net
(4.68.122.40) 45.005 ms ge-10-0.core1.Dallas1.Level3.net (4.68.122.8) 45.258 ms
• 12 * * *
• 13 * * *