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Errors
If an error message is displayed on the entire screen,
follow one of the procedures below to reset the display.
•
Press the power button of the battery.
•
Remove the battery from the holder.
If resetting the battery power does not solve the problem or
the same problem occurs frequently, contact the place of
purchase.
List of errors
Code
Display
preconditions
Operational restriction when
an error is being displayed
Remedy
E010
A system error was
detected.
Power assistance is not
provided during riding.
Press the power button of the battery to turn it on
again.
If the situation does not improve, contact the place
of purchase.
E011
An error occurred
in system
operation.
Power assistance is not
provided during riding.
Turn on the power again.
E013
An anomaly was
detected in the drive
unit’s firmware.
Power assistance is not
provided during riding.
Contact the place of purchase or bicycle dealer.
E014
The speed sensor
may have been
installed in the
wrong position.
Power assistance is not
provided during riding.
Contact the place of purchase or bicycle dealer.
E020
A communication
error between the
battery and drive
unit was detected.
Power assistance is not
provided during riding.
Check that the cable between the drive unit and
battery is properly connected.
If the situation does not improve, contact the place
of purchase.
E021
Battery connected
to drive unit
conforms with
system standards
but is not
supported.
Power assistance is not
provided during riding.
Press the power button of the battery to turn it on
again.
If the situation does not improve, contact the place
of purchase.
E022
Battery connected
to drive unit does
not conform with
system standards.
All system functions
shutdown.
Press the power button of the battery to turn it on
again.
If the situation does not improve, contact the place
of purchase.
