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Warranty
Information
CERTIFICATE OF LIMITED WARRANTY:
EXTENT OF COVERAGE: This warranty covers Shelter Furnace SF3042, sold in the United States and Canada. This warranty applies
only if the Shelter Furnace is installed, maintained, and operated safely, in accordance with the instructions in the owner’s manual and
local codes. This warranty applies to the original purchaser/owner of the Shelter Furnace and is not transferable. Replacement or repair
parts are warranted for the remaining period of the original warranty.
All warranty claims must include:
• Date of purchase
• Model and serial number
• Proof of purchase – dated invoice, bill of sale, cancelled check or payment record
• Name and address of the dealer the unit was purchased from
Shelter Furnace warranties the firebox and cast iron grates to be free of defects in material and workmanship for 5 years from the date
of purchase. The warranty for the firebox and cast iron grates will be prorated after 1 year at a rate of 25% of the retail cost in effect
per year after the first year; 50% of the retail cost the following year, and so on. Intentional misuse or abuse causing burn through of
cast iron components voids all warranties. Over firing the furnace will cause the front face to crack and is not covered by the warranty.
Furthermore, some aesthetic deterioration can be expected as the result of normal operation, therefore the physical appearance is not
guaranteed to remain unchanged. The manufacturer warrants all electrical components for 1 year. Please be advised that the firebrick
and door gaskets are excluded from this warranty.
In order to exercise the aforementioned warranty, a certified professional must determine the appliance/part to be defective. He or she
must submit a written statement to Shelter Furnace detailing an assessment of the problem. This assessment MUST be accompanied
by substantiating proof of purchase (dated invoice, bill of sale, cancelled check, or payment record), model and serial number. Shelter
Furnace will then authorize repair or replacement appropriate to the submitted claim. Shelter Furnace will not honor expenses incurred
from any action that was not expressly consented to in writing. The owner is hereby notified that he or she will be obligated to assume
liability for removal, reinstallation, shipping, and labor costs involved in servicing/repairing or replacing the part or unit. The merchandise
in question must be shipped via PREPAID FREIGHT to Shelter Furnace. Shelter Furnace will return the repaired or replacement part to
the purchaser on a FREIGHT COLLECT basis.
This warranty will be rendered null and void if this part/unit exhibits symptoms of obvious over-firing, deliberate abuse or negligence,
improper installation, or is used for commercial purposes.
Finally, Shelter Furnace will not be responsible for any claim not stated in our warranty nor does any implied warranty extend beyond the
limits stated above.
If you are unable to receive satisfactory service, please contact Shelter Furnace with all pertinent information including daytime phone
number and a detailed description of the type of problem you are having. Shelter Furnace technical service will contact you as soon as
possible. Call 1-800-875-4788 or mail information to: Shelter Furnace, 10950 Linpage Place, Saint Louis, MO 63132.
