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Smart meter user guide
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What are my rights and choices?
You can tell us how often you’d prefer us to collect your meter readings (half-hourly,
daily or monthly) through My Account at
shellenergy.co.uk/myaccount/
properties
or by calling
0330 094 5800
.
You can tell us how often you’d like us to collect your readings at the time of
installation or after. If you don’t tell us within seven days, we’ll continue to collect
your readings on a daily basis.
You can find more information about your rights in our privacy
policy at
shellenergy.co.uk/privacy
.
Is my information secure?
All of our smart meters are certified to the security standards set out in our Supplier
License and the Smart Energy Code (SEC). For more information about data
security see our privacy policy.
Is there anything I can do to keep my energy information secure?
Although we do everything we can to keep your information safe, there are a few
things you can do as well:
When accessing personal information from your in-home display unit (IHD),
laptop or any other device, make sure no one else can view this without
your permission.
Will my information be shared with anybody?
We don’t sell your information and we only share your energy usage information with:
Network operators as we work with them to supply your energy
Law enforcement agencies, to prevent fraud or criminal investigations
Opinion Matters, who may contact you after your smart meter installation
to ask you some questions about how it went. This is to ensure that we’re
following industry regulations. Don’t worry, your responses to their survey will
be kept anonymous and Opinion Matters will not share your information.
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