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BEFORE YOU CALL
If you encounter errors with the cooktop, check the guide below for common problems, causes and solutions to see if you can correct
the problem yourself before calling 1-800-BE-SHARP for assistance or service.
PROBLEM
POSSIBLE CAUSE
SOLUTIONS
The fans keep running for one minute
after the cooking zone has been switched
off
The electronics are cooling down
This is a normal occurrence
Cooktop powers down
Inactivity for 15 seconds with no
compatible cookware detected
See page 8 for Pan Detection
Noise like humming, crackling, clicking
or buzzing
This is a normal occurrence
See page 9 for Cooktop Noise
Control keys not working
Control lock may be activated
See page 12 for Control Lock
Power Boost does not work
No cookware found, improper place-
ment of cookware on the cooking zone
or improper cookware is being used
See page 8 for Proper Cookware and
Improper Cookware
F appears in the Power display
Electronics fault error message of
particular cooking zone
See F0, F1, F2, F3, F4, F5, F6, F7, F8, F9,
Fc, FC, FE, FH, FJ, Ft
F0 appears in the Power display
Microcontroller fault
Refer to a qualified technician for service
F1 appears in the Power display
Heater NTC short-circuit
Refer to a qualified technician for service
F2 appears in the Power display
Heater NTC open-circuit
Refer to a qualified technician for service
F3 appears in the Power display
Heat-sink NTC short-circuit
Refer to a qualified technician for service
F4 appears in the Power display
Heat-sink NTC open-circuit
Refer to a qualified technician for service
F5 appears in the Power display
Communication fault
Refer to a qualified technician for service
F6 appears in the Power display
Mains voltage zero crossing loss
Refer to a qualified technician for service
F7 appears in the Power display
Heater NTC unchanging
Refer to a qualified technician for service
F8 appears in the Power display
Heater NTC ADC fault
Refer to a qualified technician for service
F9 appears in the Power display
Fan error
Refer to a qualified technician for service
Fc appears in the Power display
User interface over-temperature 96°C
Refer to a qualified technician for service
FC appears in the Power display
Cap keys system fault
Refer to a qualified technician for service
FE appears in the Power display
User interface temperature sensor
short-circuit
Refer to a qualified technician for service
FH appears in the Power display
EEPROM fault
Refer to a qualified technician for service
Ft appears in the Power display
User interface temperature sensor
open-circuit
Refer to a qualified technician for service
FJ appears in the Power display
Mains over-voltage error
Refer to a qualified technician for service