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Printing problems

Print jobs do not print

Action

Yes

Step 1

From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.

Print the document.

Is the document printed?

The problem is
solved.

Go to step 2.

Step 2

Check if the printer is on.

Resolve any error messages that appear on the display.

Print the document.

Is the document printed?

The problem is
solved.

Go to step 3.

Step 3

Check if the ports are working and if the cables are securely
connected to the computer and the printer.

For more information, see the setup documentation that came
with the printer.

Print the document.

Is the document printed?

The problem is
solved.

Go to step 4.

Step 4

Turn off the printer, wait for about 10 seconds, and then turn on
the printer.

Print the document.

Is the document printed?

The problem is
solved.

Go to step 5.

Step 5

Remove, and then reinstall the print driver.

Print the document.

Is the document printed?

The problem is
solved.

Contact your

dealer

Troubleshoot a problem

Содержание MX-B427PW

Страница 1: ...LASER PRINTER MX B427PW User s Guide November 2020 Machine type s 4601 Models 480 and its equivalent models ...

Страница 2: ...16 Installing and updating software drivers and ﬁrmware 20 Networking 21 Conﬁguring the SMTP server 23 Printing the Menu Settings Page 23 Secure the printer 24 Locating the security slot 24 Erasing printer memory 24 Restoring factory default settings 24 Statement of Volatility 25 Print 26 Printing from a computer 26 Printing from a mobile device 26 Conﬁguring conﬁdential jobs 27 Printing conﬁdenti...

Страница 3: ...alerts 63 Viewing reports 64 Ordering parts and supplies 64 Replacing parts and supplies 64 Cleaning the printer 75 Saving energy and paper 76 Moving the printer to another location 76 Shipping the printer 77 Troubleshoot a problem 78 The printer is not responding 78 Network connection problems 79 Issues with supplies 81 Clearing jams 81 Paper feed problems 96 Printing problems 99 Contacting your ...

Страница 4: ... this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Do not use this product with an inline surge protector The use of a surge protection device may result in a r...

Страница 5: ...inter has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in ﬂooring If the printer does not have a caster base but is conﬁgured with optional trays or output options then remove the output options and lift the printer off the trays Do not try to lift the printer and any options at the same time Always use the handholds on the printer to...

Страница 6: ...arts Refer service or repairs other than those described in the user documentation to a service representative This product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions This p...

Страница 7: ...l panel 2 Multipurpose feeder 3 Standard 250 sheet tray 4 Optional 550 sheet tray 5 Standard bin Using the control panel Control panel part Function 1 Display View printer messages and supply status Set up and operate the printer Learn about the printer 7 ...

Страница 8: ... Printer status Off The printer is off or in Hibernate mode Blue The printer is ready or processing data Blinking red The printer requires user intervention Solid amber The printer is in Sleep mode Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble free printing Always use new undamaged paper Before loading paper know the recommended printable side o...

Страница 9: ...very different from the printer environment Thick paper may also require a longer conditioning period Grain direction Grain refers to the alignment of the paper ﬁbers in a sheet of paper Grain is either grain long running the length of the paper or grain short running the width of the paper For 60 120 g m2 16 32 lb paper grain long paper is recommended Fiber content Most high quality xerographic p...

Страница 10: ...ad the paper in the proper orientation for your printer Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing Extend the time several days if the storage or transportation environment is very different from the printer environment Thick paper may also...

Страница 11: ...7 17 x 10 1 in X Oﬁcio Mexico 215 9 x 340 4 mm 8 5 x 13 4 in Hagaki 100 x 148 mm 3 94 x 5 83 in X X Statement 139 7 x 215 9 mm 5 5 x 8 5 in X Executive 184 2 x 266 7 mm 7 25 x 10 5 in X Letter 215 9 x 279 4 mm 8 5 x 11 in 1 The default support is long edge feed 2 Paper must at least be 210 mm 8 27in wide and 279 4 mm 11 in long for two sided printing 3 When Universal is selected the page is format...

Страница 12: ...0 Envelope 104 8 x 241 3 mm 4 12 x 9 5 in X X X DL Envelope 110 x 220 mm 4 33 x 8 66 in X X X C5 Envelope 162 x 229 mm 6 38 x 9 01 in X X X B5 Envelope 176 x 250 mm 6 93 x 9 84 in X X X Other Envelope 98 4 x 162 mm to 176 x 250 mm 3 87 x 6 38 in to 6 93 x 9 84 in X X X 1 The default support is long edge feed 2 Paper must at least be 210 mm 8 27in wide and 279 4 mm 11 in long for two sided printing...

Страница 13: ...y Paper Rough Cotton Envelope X X X Rough envelope X X X One sided paper labels are supported for occasional use of less than 20 pages per month Vinyl pharmacy or two sided labels are not supported Supported paper weights Standard 250 sheet tray Optional 550 sheet tray Multipurpose feeder Two sided printing Paper weight 60 120 g m2 16 32 lb 60 120 g m2 16 32 lb 60 217 g m2 16 58 lb 60 90 g m2 16 2...

Страница 14: ...tions Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a ﬂat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airﬂow of air conditioners heaters or ventilators Free from direct sunlight and humidity extremes Observe the recommend...

Страница 15: ... or printer malfunction do not touch the USB cable any wireless network adapter or the printer in the areas shown while actively printing Printer port Function 1 USB printer port Connect the printer to a computer 2 Ethernet port Connect the printer to a network 3 Power cord socket Connect the printer to an electrical outlet Installing optional trays CAUTION SHOCK HAZARD To avoid the risk of electr...

Страница 16: ...easily accessible 6 Turn on the printer Add the tray in the print driver to make it available for print jobs For more information see Adding available options in the print driver on page 21 Loading paper and specialty media Setting the paper size and type 1 From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type select a paper source 2 Set the paper size and type Conﬁgu...

Страница 17: ... sure that the guides ﬁt snugly against the paper Notes Load letterhead facedown with the header toward the front of the tray for one sided printing Load letterhead faceup with the header toward the back of the tray for two sided printing Do not slide paper into the tray To avoid paper jams make sure that the stack height is below the maximum paper ﬁll indicator Set up install and conﬁgure 17 ...

Страница 18: ...y set the paper size and paper type from the control panel to match the paper loaded Loading the multipurpose feeder 1 Open the multipurpose feeder 2 Flex fan and align the paper edges before loading Set up install and conﬁgure 18 ...

Страница 19: ...ontrol panel set the paper size and paper type to match the paper loaded Linking trays 1 From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type 2 Set the same paper size and paper type for the trays that you are linking 3 From the control panel navigate to Settings Device Maintenance Conﬁg Menu Tray Conﬁguration 4 Set Tray Linking to Automatic To unlink trays make sure...

Страница 20: ... separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Update Firmware 3 Browse to the ﬂash ﬁle 4 Click Upload Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a text ﬁle and then import the ﬁle to apply the settings to other printers 1 Op...

Страница 21: ...avigate to Settings Network Ports Network Overview Active Adapter Auto 1 From the control panel navigate to Settings Network Ports Wireless Setup On Printer Panel Choose Network 2 Select a Wi Fi network and then type the network password Note For Wi Fi network ready printer models a prompt for Wi Fi network setup appears during initial setup Connecting the printer to a wireless network using Wi Fi...

Страница 22: ...rrectly 4 Access the WPS settings For more information see the documentation that came with your access point 5 Enter the eight digit PIN and then save the changes Connecting a mobile device to the printer Before connecting your mobile device make sure to do the following Enable Wi Fi Direct in the printer From the control panel navigate to Settings Network Ports Wireless Enable Wi Fi Direct On Vi...

Страница 23: ...hat the status is connected If the status is not connected then the LAN drop may be inactive or the network cable may be unplugged or malfunctioning Contact your administrator for assistance Conﬁguring the SMTP server 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numb...

Страница 24: ...tile memory or individual settings device and network settings security settings and embedded solutions do the following 1 From the control panel navigate to Settings Device Maintenance Out of Service Erase Sanitize all information on nonvolatile memory Yes 2 Select either Start initial setup or Leave printer offline and then press Restoring factory default settings 1 From the control panel naviga...

Страница 25: ...orms of non volatile memory EEPROM and NAND ﬂash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the following circumstances The printer is being decommissioned The printer is being moved to a different department or location The printer is being serviced by someone from outside your organization The ...

Страница 26: ...rom the Google PlayTM store and is enabled in the mobile device 1 From your AndroidTM mobile device open a document or select a document from your ﬁle manager 2 Tap Print 3 Select a printer and then tap Printing from a mobile device using AirPrint The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint certiﬁed printer Notes M...

Страница 27: ... address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Security Conﬁdential Print Setup 3 Conﬁgure the settings Use To Max Invalid PIN Set the number of times an invalid PIN can be entered Note When the limit is reached the pri...

Страница 28: ...epeat Reserve or Verify If the print job is conﬁdential then enter a four digit PIN 6 Click OK or Print 7 From the printer control panel release the print job For conﬁdential print jobs navigate to Held jobs select your user name Conﬁdential enter the PIN select the print job conﬁgure the settings Print For other print jobs navigate to Held jobs select your user name select the print job conﬁgure ...

Страница 29: ...b From the printer control panel 1 From the control panel press twice and then press 2 Select a print job to cancel and then press From the computer 1 Depending on the operating system do either of the following Open the printers folder and then select your printer From the System Preferences in the Apple menu navigate to your printer 2 Select a print job to cancel Adjusting toner darkness 1 From ...

Страница 30: ...ess Google Cloud Print Wi Fi Direct Security Login methods Certiﬁcate Management Login Restrictions Conﬁdential Print Setup Erase Temporary Data Files Miscellaneous Reports Menu Settings Page Device Print Network Troubleshooting Print Quality Test Pages Can be conﬁgured only from the Embedded Web Server Device Preferences Menu item Description Display Language Set the language of the text that app...

Страница 31: ... the initial setup wizard determines the initial paper size setting Screen Timeout 5 300 60 Set the idle time in seconds before the display shows the home screen or before the printer logs out a user account automatically Note An asterisk next to a value indicates the factory default setting Eco Mode Menu item Description Print Sides 1 Sided 2 Sided Specify whether to print on one side or two side...

Страница 32: ...C client server VNC Password Specify the password to connect to the VNC client server Note This menu item appears only if Authentication Type is set to Standard Authentication Note An asterisk next to a value indicates the factory default setting Notiﬁcations Menu item Description Supplies Show Supply Estimates Show estimates Do not show estimates Show the estimated status of the supplies Supplies...

Страница 33: ...dded Web Server Error Prevention Jam Assist Off On Set the printer to check for jammed paper automatically Error Prevention Auto Continue Disabled 5 255 5 Let the printer continue processing or printing a job automatically after clearing certain attendance conditions Error Prevention Auto Reboot Auto Reboot Reboot always Reboot never Reboot when idle Set the printer to restart when an error occurs...

Страница 34: ...he printer to reprint jammed pages Note An asterisk next to a value indicates the factory default setting Power Management Menu item Description Sleep Mode Proﬁle Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing Set the printer to stay in Ready mode or return to Sleep mode after printing Timeouts Sleep Mode 1 120 minutes 15 Set the idle time before the printer begins...

Страница 35: ...USB Conﬁguration USB PnP 1 2 Change the USB driver mode of the printer to improve its compatibility with a personal computer USB Conﬁguration USB Speed Full Auto Set the USB port to run at full speed and disable its high speed capabilities Tray Conﬁguration Tray Linking Automatic Off Set the printer to link the trays that have the same paper type and paper size settings Tray Conﬁguration Show Tray...

Страница 36: ... printer menu settings status and event logs Supply Usage And Counters Clear Supply Usage History Reset Black Imaging Unit Counter Reset Maintenance Counter Reset the supply page counter or view the total printed pages Printer Emulations PS Emulation Off On Set the printer to recognize and use the PS data stream Printer Emulations Emulator Security Page Timeout 0 60 60 Set the page timeout during ...

Страница 37: ...ty as possible despite known issues For example when set to On and the duplex motor is nonfunctional the printer performs one sided printing of the documents even if the job is two sided printing Note This setting cannot be used when the tray is not fully inserted or the tray sensor is damaged Device Operations Clear Custom Status Erase all custom messages Note An asterisk next to a value indicate...

Страница 38: ...multiple copies of the job Separator Sheets None Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Source Tray x 1 Multipurpose Feeder Specify the paper source for the separator sheet Pages per Side Off 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print multiple page imag...

Страница 39: ...re program from sending print jobs that use another printer language Resource Save Off On Determine what the printer does with downloaded resources such as fonts and macros when it receives a job that requires more than the available memory Notes When set to Off the printer retains downloaded resources only until memory is needed Resources associated with the inactive printer language are deleted ...

Страница 40: ...rint a page that describes the PostScript error Note When an error occurs processing of the job stops the printer prints an error message and the rest of the print job is ﬂushed Minimum Line Width 1 30 2 Set the minimum stroke width Note Jobs printed in 1200 dpi use the value directly Lock PS Startup Mode Off On Disable the SysStart ﬁle Wait Timeout 15 65535 40 seconds Disabled Set the printer to ...

Страница 41: ...stroke width Note Jobs printed in 1200 dpi use the value directly PCLXL Minimum Line Width 1 30 2 A4 Width 198 mm 203 mm Set the width of the logical page on A4 size paper Note Logical page is the space on the physical page where data is printed Auto CR after LF Off On Set the printer to perform a carriage return after a line feed control command Note Carriage return is a mechanism that commands t...

Страница 42: ...t available paper size and orientation setting for an image Note When set to On this menu item overrides the scaling and orientation settings for the image Invert Off On Invert bitonal monochrome images Note This menu item does not apply to GIF or JPEG image formats Scaling Anchor Top Left Best Fit Anchor Center Fit Height Width Fit Height Fit Width Adjust the image to ﬁt the printable area Note W...

Страница 43: ...A5 prints A5 size document on statement when loading statement and statement size jobs on A5 paper size when loading A5 Letter A4 prints A4 size document on letter when loading letter and letter size jobs on A4 paper size when loading A4 All Listed substitutes Letter A4 Conﬁgure MP Cassette Manual First Set the printer when to pick paper loaded in the multipurpose feeder Notes When set to Cassette...

Страница 44: ...360 mm 356 Set the portrait height of the universal paper Feed Direction Short Edge Long Edge Set the printer to pick paper from the short edge or long edge direction Note Long Edge appears only when the longest edge is shorter than the maximum width supported Note An asterisk next to a value indicates the factory default setting Media Types Menu item Description Plain Paper Card Stock Recycled La...

Страница 45: ...ddress All IPv6 Addresses Show all IPv6 addresses Reset Print Server Start Reset all active network connections to the printer Note This setting removes all network conﬁguration settings Network Job Timeout Off On 90 seconds Set the time before the printer cancels a network print job Banner Page Off On Print a banner page Enable Network Connections Enable Disable Enable or disable all network conn...

Страница 46: ...twork when a PIN on the printer is entered into the wireless settings of the access point Enable Wi Fi Direct On Off Set the printer to connect directly to Wi Fi devices Compatibility 802 11b g n 2 4GHz Specify the wireless standard for the wireless network Wireless Security Mode Disabled WEP WPA2 WPA Personal WPA2 Personal 802 1x RADIUS Set the type of security for connecting the printer to wirel...

Страница 47: ...onﬁguration Protocol DHCP Note DHCP is a standard protocol that allows a server to distribute IP addressing and conﬁguration information dynamically to clients IPv4 Set Static IP Address IP Address Netmask Gateway Set the static IP address of your printer IPv6 Enable IPv6 On Off Enable IPv6 in the printer IPv6 Enable DHCPv6 Off On Enable DHCPv6 in the printer IPv6 Stateless Address Autoconﬁguratio...

Страница 48: ... language speciﬁed in the Setup menu Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes On processes raw binary PostScript print jobs Off ﬁlters print jobs using the standard protocol Ethernet Menu item Description Network Speed Show the speed of an active network adapter IPv4 Enable DHCP On Off Enable Dynamic Host Conﬁguration Protocol DHCP Note DHCP...

Страница 49: ...If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu PS SmartSwitch On Off Set the printer to switch automatically to PS emulation when a print job requires it regardless of the default printer language Note If PS SmartSwitch is off then the printer does not examine incoming data and uses the default printer lang...

Страница 50: ... DNS 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network Note This menu item appears only in the Embedded Web Server Enable DDNS Off On Update the Dynamic DNS settings DDNS TTL Specify the current DDNS settings Default TTL DDNS Refresh Time Enable mDNS On Off Update multicast DNS settings WINS Address Specify ...

Страница 51: ...mum transfer rate Enable TLSv1 0 On Off Enable the TLSv1 0 protocol Enable TLSv1 1 On Off Enable the TLSv1 1 protocol SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections Note An asterisk next to a value indicates the factory default setting SNMP Note This menu appears only in network printers or printers that are attached to print servers Menu item Description S...

Страница 52: ...3 to install and update the printer security Note An asterisk next to a value indicates the factory default setting IPSec Note This menu appears only in network printers or printers that are attached to print servers Menu item Description Enable IPSec Off On Enable Internet Protocol Security IPSec Base Conﬁguration Default Compatibility Secure Set the IPSec base conﬁguration Note This menu item ap...

Страница 53: ...rk securely Note These menu items appear only when Base Conﬁguration is set to Compatibility Proposed Authentication Method SHA1 SHA256 SHA512 IPSec Device Certiﬁcate Specify an IPSec certiﬁcate Note This menu item appears only when Enable IPSec is set to On Pre Shared Key Authenticated Connections Host x Address Key Conﬁgure the authenticated connections of the printer Note These menu items appea...

Страница 54: ...ator of the print job request LPD Trailer Page Off On Print a trailer page for all LPD print jobs Note A trailer page is the last page of a print job LPD Carriage Return Conversion Off On Enable carriage return conversion Note Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line Note An asterisk next to a value indicates ...

Страница 55: ...ault printer language Note If PCL SmartSwitch is off then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu PS SmartSwitch Off On Set the printer to switch to PS emulation when a print job received through a USB port requires it regardless of the default printer language Note If PS SmartSwitch is off then the printer does not examine incomi...

Страница 56: ...loud Print Menu item Description Registration Register Register the printer to the Google Cloud Print server Options Enable Google Cloud Print Off On Print directly from your Google account Options Enable Local Discovery Off On Allow the registered user and other users on the same subnet to send jobs to the printer locally Options Enable SSL Peer Veriﬁcation Off On Verify authenticity of the peer ...

Страница 57: ...cept requests to connect to the network automatically Note Accepting clients automatically is not secured Note An asterisk next to a value indicates the factory default setting Security Login Methods Public Menu item Description Manage Permissions Function Access Held Jobs Access Cancel Jobs at the Device Change Language Internet Printing Protocol IPP B W Print Network Folder Scan Control access t...

Страница 58: ...ps Permissions Add Group Import Access Controls Function Access Administrative Menus Device Management All Users Import Access Controls Function Access Administrative Menus Device Management Admin Function Access Administrative Menus Device Management Control group or user access to the printer functions applications and security settings Certiﬁcate Management Menu item Menu item Conﬁgure Certiﬁca...

Страница 59: ...setting Conﬁdential Print Setup Menu item Description Max Invalid PIN 2 10 0 Set the number of times an invalid PIN can be entered Notes A value of zero turns off this setting When the limit is reached the print jobs for that user name and PIN are deleted Conﬁdential Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for conﬁdential print jobs Notes If this menu item is chan...

Страница 60: ...icates the factory default setting Erase Temporary Data Files Menu item Description Stored in onboard memory Off On Delete all ﬁles stored on the printer memory Note An asterisk next to a value indicates the factory default setting Miscellaneous Menu item Description Print Permission Off On Allow the user to print Security Reset Jumper Enable Guest access No Effect Specify user access to the print...

Страница 61: ...n the printer Asset Report Print a report that contains the printer serial number and model name Print Menu item Description Print Fonts PCL Fonts PostScript Fonts Print samples and information about the fonts that are available in each printer language Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer Note This menu...

Страница 62: ...Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects Use printer menus 62 ...

Страница 63: ... menu click Custom Supply Notiﬁcations 4 Select a notiﬁcation for each supply item 5 Apply the changes Setting up e mail alerts Conﬁgure the printer to send e mail alerts when supplies are low when paper must be changed or added or when there is a paper jam 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The...

Страница 64: ...er Ordering a toner cartridge Notes The estimated cartridge yield is based on the ISO IEC 19752 standard Extremely low print coverage for extended periods of time may negatively affect actual yield To order a toner cartridge contact the place where you purchased the printer Ordering an imaging unit To order an imaging unit contact the place where you purchased the printer Replacing parts and suppl...

Страница 65: ...ing unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Maintain the printer 65 ...

Страница 66: ...4 Unpack the new toner cartridge 5 Shake the toner cartridge to redistribute the toner Maintain the printer 66 ...

Страница 67: ...sert the imaging unit 8 Close the door Replacing the imaging unit 1 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Maintain the printer 67 ...

Страница 68: ...2 Remove the used imaging unit Maintain the printer 68 ...

Страница 69: ...toner cartridge until it clicks into place Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Maintain the printer 69 ...

Страница 70: ...r Replacing the tray 1 Remove the used tray 2 Unpack the new tray 3 Insert the new tray Replacing the pick roller assembly 1 Turn off the printer 2 Unplug the power cord from the electrical outlet and then from the printer Maintain the printer 70 ...

Страница 71: ...3 Open the front door 4 Remove the imaging unit 5 Close the front door 6 Remove the tray Maintain the printer 71 ...

Страница 72: ...7 Position the printer on its side 8 Remove the used pick roller assembly 9 Unpack the new pick roller assembly Note To avoid contamination make sure that your hands are clean Maintain the printer 72 ...

Страница 73: ...unit 14 Close the front door 15 Connect the power cord to the printer and then to the electrical outlet CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 16 Turn on the printer Maintain the printer 73 ...

Страница 74: ...r 1 Remove the tray and then remove the used separator roller 2 Unpack the new separator roller Note To avoid contamination make sure that your hands are clean 3 Insert the new separator roller 4 Insert the tray Maintain the printer 74 ...

Страница 75: ...lectrical outlet and disconnect all cables from the printer before proceeding Notes Perform this task after every few months Damage to the printer caused by improper handling is not covered by the printer warranty 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper a...

Страница 76: ... sided printing is the default setting in the print driver Print multiple pages on a single sheet of paper Use the preview feature to see how the document looks like before printing it Print one copy of the document to check its content and format for accuracy Moving the printer to another location CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44 lb then it may require two o...

Страница 77: ...ays use the handholds on the printer to lift it Any cart used to move the printer must have a surface able to support the full footprint of the printer Any cart used to move the hardware options must have a surface able to support the dimensions of the options Keep the printer in an upright position Avoid severe jarring movements Make sure that your ﬁngers are not under the printer when you set it...

Страница 78: ...tch or reset the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step 4 Check if the printer is in Sleep or Hibernate mode Is the printer in Sleep or Hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted to the correct ports Are the cables inser...

Страница 79: ...xplorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported browser Step 4 Check if the network connection is working Is the network connection working Go to step 5 Contact your administrator Step 5 Make sure that the cable connections to the printer and print...

Страница 80: ...ep 3 Step 3 Connect to the correct Wi Fi network For more information see Connecting the printer to a Wi Fi network on page 21 Can the printer connect to the Wi Fi network The problem is solved Go to step 4 Step 4 Check the wireless security mode From the control panel navigate to Settings Network Ports Wireless Wireless Security Mode Is the correct wireless security mode selected Go to step 6 Go ...

Страница 81: ...your printer or associated components Warning Potential Damage Use of third party supplies or parts can affect warranty coverage Damage caused by the use of third party supplies or parts may not be covered by the warranty To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your printer press and hold X and simultaneously for 15 seconds If you do not...

Страница 82: ...ign the paper edges before loading Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure that the paper size and type are set correctly on the computer or printer control panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer ﬂushes blank pages or pages w...

Страница 83: ...ations 1 Standard bin 2 Multipurpose feeder 3 Trays 4 Duplex unit 5 Rear door Paper jam in the standard bin Remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 83 ...

Страница 84: ... Note Make sure that all paper fragments are removed 3 Close the multipurpose feeder 4 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Troubleshoot a problem 84 ...

Страница 85: ...blems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs 6 Remove the jammed paper CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed Troubleshoot a problem 85 ...

Страница 86: ...7 Insert the imaging unit 8 Close the door 9 Open the multipurpose feeder 10 Flex fan and align the paper edges before loading Troubleshoot a problem 86 ...

Страница 87: ...Remove the tray 2 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Troubleshoot a problem 87 ...

Страница 88: ...ose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Troubleshoot a problem 88 ...

Страница 89: ...ure that all paper fragments are removed 5 Insert the imaging unit 6 Close the front door and then insert the tray 7 Open the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 8 Remove the jammed paper Note Make sure that all paper fragments are removed Troubleshoot a problem 89 ...

Страница 90: ...l paper fragments are removed 12 Insert the tray Paper jam in the duplex unit 1 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Troubleshoot a problem 90 ...

Страница 91: ...ose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Troubleshoot a problem 91 ...

Страница 92: ...f the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Note Make sure that all paper fragments are removed 4 Insert the imaging unit 5 Close the door 6 Remove the tray Troubleshoot a problem 92 ...

Страница 93: ...agments are removed 9 Close the duplex unit 10 Insert the tray Paper jam in the rear door 1 Open the front door Warning Potential Damage To prevent damage from electrostatic discharge touch any exposed metal frame of the printer before accessing or touching interior areas of the printer Troubleshoot a problem 93 ...

Страница 94: ...ose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the quality of future print jobs Troubleshoot a problem 94 ...

Страница 95: ...e hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 4 Remove the jammed paper Note Make sure that all paper fragments are removed 5 Close the rear door 6 Insert the imaging unit 7 Close the front door Troubleshoot a problem 95 ...

Страница 96: ...Conﬁguration Paper Size Type b Send the print job Does the envelope seal when printing Contact your dealer The problem is solved Collated printing does not work Action Yes No Step 1 a From the control panel navigate to Settings Print Layout Collate b Set Collate to On 1 2 1 2 1 2 and then press c Print the document Is the document collated correctly The problem is solved Go to step 2 Step 2 a From...

Страница 97: ...o the trays link correctly The problem is solved Go to step 2 Step 2 a From the control panel navigate to Settings Paper Tray Conﬁguration Paper Size Type b Set the paper size and paper type to match the paper loaded in the linked trays c Print the document Do the trays link correctly The problem is solved Go to step 3 Step 3 a Make sure that Tray Linking is set to Automatic For more information s...

Страница 98: ... Size Type b Set the correct paper size and type c Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Do paper jams occur frequently Contact your dealer The problem is solved Jammed pages a...

Страница 99: ...solved Go to step 3 Step 3 a Check if the ports are working and if the cables are securely connected to the computer and the printer For more information see the setup documentation that came with the printer b Print the document Is the document printed The problem is solved Go to step 4 Step 4 a Turn off the printer wait for about 10 seconds and then turn on the printer b Print the document Is th...

Страница 100: ...es as duplicates For Windows users a Open the Printing Preferences dialog b From the Print and Hold tab click Use Print and Hold and then click Keep duplicate documents c Enter a PIN and then save the changes d Send the print job For Macintosh users a Save and name each job differently b Send the job individually Are the documents printed The problem is solved Go to step 4 Step 4 a Delete some hel...

Страница 101: ... For more information see Linking trays on page 19 b Print the document Is the document printed from the correct tray The problem is solved Contact your dealer Slow printing Action Yes No Step 1 Make sure that the printer cable is securely connected to the printer and to the computer print server option or other network device Is the printer printing slow Go to step 2 The problem is solved Step 2 ...

Страница 102: ...tes Make sure that the setting matches the paper loaded Heavier paper prints more slowly Paper narrower than letter A4 and legal may print more slowly b Print the document Is the printer printing slow Go to step 5 The problem is solved Step 5 a Make sure that the printer settings for texture and weight match the paper being loaded From the control panel navigate to Settings Paper Media Conﬁguratio...

Страница 103: ...low Contact your dealer The problem is solved Print quality problems Print quality is poor Find the image that resembles the print quality problem you are having and then click the link below it to read problem solving steps Blank or white pages on page 104 Dark print on page 105 Fine lines are not printed correctly on page 106 Folded or wrinkled paper on page 107 Gray background on page 108 Horiz...

Страница 104: ... on page 114 Text or images cut off on page 114 Toner easily rubs off on page 115 Vertical dark bands on page 117 Vertical dark lines or streaks on page 118 Vertical dark streaks with print missing on page 118 Vertical light bands on page 116 Vertical white lines on page 117 Blank or white pages Contact your dealer Troubleshoot a problem 104 ...

Страница 105: ...conds and then turn on the printer b Reduce toner darkness From the control panel navigate to Settings Print Quality Toner Darkness c Print the document Is the print dark Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the...

Страница 106: ...uality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Check if the printer is using a genuine and supported toner cartridge Note If the cartridge is not supported then install a supported one b Print the document Are ﬁne lines not printed correctly Go t...

Страница 107: ...The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Is the paper folded or wrinkled Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that ...

Страница 108: ...to step 2 The problem is solved Step 2 a Check if the printer is using a genuine and supported toner cartridge Note If the toner cartridge is not supported then install a supported one b Print the document Does gray background appear on prints Go to step 3 The problem is solved Step 3 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Ma...

Страница 109: ...ding on your operating system specify the paper size from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting from the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Are the margins correct The problem is solved Contact your dealer Light print Note Before solving ...

Страница 110: ...r type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print light Go to step 4 The problem is solved Step 4 Check if the print resolution is set to 600 dpi a From the control panel navigate to ...

Страница 111: ... document Is the print mottled Go to step 2 The problem is solved Step 2 Check the printer for leaked toner contamination Is the printer free of leaked toner Go to step 3 Contact your dealer Step 3 a Check the status of the imaging unit From the control panel navigate to Settings Reports Device Device Statistics b From the Supply Information section of the pages printed check the status of the ima...

Страница 112: ... a Adjust the guides in the tray to the correct position for the paper loaded b Print the document Is the paper curled Go to step 4 The problem is solved Step 4 a Depending on your operating system specify the paper size and paper type from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded You can also change the settings on the printer control panel...

Страница 113: ...lving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No Step 1 a Adjust the guides in the tray to the correct position for the paper loaded b Print the document Is the print crooked or skewed Go to step 2 The problem is solved St...

Страница 114: ...document Is the printer printing solid black pages Contact your dealer The problem is solved Text or images cut off Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No a Check if the printer is using a genuine a...

Страница 115: ...ge is not supported then install a supported one b Print the document Does toner easily rub off Go to step 2 The problem is solved Step 2 a Depending on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel Navigate to Settings Paper Tray Conﬁg...

Страница 116: ... the printer wait for about 10 seconds and then turn on the printer b Print the document Do horizontal light bands appear on prints Contact your dealer The problem is solved Vertical light bands Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate...

Страница 117: ...ported then install a supported one b Print the document Do vertical white lines appear on prints Go to step 2 The problem is solved Step 2 Fix slow printing problems For more information see Slow printing on page 101 Do vertical white lines appear on prints Contact your dealer The problem is solved Vertical dark bands Note Before solving the problem print the Print Quality Test Pages From the con...

Страница 118: ...t Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages For non touch screen printer models press to navigate through the settings Action Yes No a Check if the printer is using a genuine and supported toner cartridge Note If the toner cartridge is not supported then install a supported one b Print the document Do vertical dark lines or streaks appe...

Страница 119: ...Contacting your dealer Before contacting your dealer make sure to have the following information Printer problem Error message Printer model type and serial number Visit the place where you purchased your printer Troubleshoot a problem 119 ...

Страница 120: ...hanges will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time GOVERNMENT END USERS The Software Program and any related documentation are Commercial Items as that term is deﬁned in 48 C F R 2 101 Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as...

Страница 121: ...ter average sound pressure dBA Printing One sided 53 Two sided 50 Ready 14 Waste from Electrical and Electronic Equipment WEEE directive The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union We encourage the recycling of our products If you have further questions about recycling options contact your local sales office India E Wa...

Страница 122: ...revent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present ENERGY STAR Any product bearing the ENERGY STAR emblem on the product or on a start up screen is certiﬁed to comply with Environmental ...

Страница 123: ...Power consumption Watts Printing The product is generating hard copy output from electronic inputs One sided 570 Two sided 305 Copy The product is generating hard copy output from hard copy original documents N A Scan The product is scanning hard copy documents N A Ready The product is waiting for a print job 4 9 Sleep Mode The product is in a high level energy saving mode 0 9 Hibernate The produc...

Страница 124: ...r supply cord from the electrical outlet Total energy usage It is sometimes helpful to estimate the total product energy usage Since power consumption claims are provided in power units of Watts the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage The total product energy usage is the sum of each mode s energy usage Environmental...

Страница 125: ...nce and 2 this device must accept any interference including interference that may cause undesired operation of the device Industrie Canada Canada Cet appareil est conforme aux normes RSS exemptes de licence d Industrie Canada Son fonctionnement est soumis aux deux conditions suivantes 1 cet appareil ne doit pas causer d interférences et 2 il doit accepter toutes les interférences y compris les ce...

Страница 126: ...ce use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations Any questions regarding this compliance information statement should be directed to Director of Lexmark Technology Services Lexmark International Inc 740 West New Cir...

Страница 127: ... including antenna gain is 20dBm European Community EC directives conformity This product is in conformity with the protection requirements of EC Council directives 2014 30 EU 2014 35 EU 2009 125 EC and 2011 65 EU as amended by EU 2015 863 on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for us...

Страница 128: ...g Wi Fi network 23 dealer contacting 119 documents printing from a computer 26 dots on print 111 E emission notices 121 125 126 enabling Wi Fi Direct 22 envelope seals when printing 96 environmental settings 76 erasing printer memory 24 Ethernet port 15 exporting a conﬁguration ﬁle using the Embedded Web Server 20 e mail alerts setting up 63 e mail server setting up 23 F factory default settings r...

Страница 129: ...tly jams 98 paper guidelines 8 paper jam in the rear door 93 in trays 87 paper jam in the duplex unit 90 paper jam in the multipurpose feeder 84 paper jams avoiding 81 location 82 paper jams clearing in the standard bin 83 paper sizes supported 11 paper types supported 13 paper weights supported 13 parts and supplies status checking 63 personal identiﬁcation number method 21 pick roller assembly r...

Страница 130: ... selecting a location for the printer 14 separator sheets placing 29 setting the paper size 16 setting the paper type 16 setting up e mail 23 setting up e mail alerts 63 shipping the printer 77 skewed print 113 Sleep mode setting 76 slow printing 101 SMTP server conﬁguring 23 statement of volatility 25 storing paper 10 supplies conserving 76 supply notiﬁcations conﬁguring 63 supply usage counters ...

Страница 131: ...al dark lines on prints 118 vertical streaks on prints 118 viewing reports 64 volatile memory 25 erasing 24 volatility statement of 25 W white lines 117 wireless network connecting the printer to 21 Wi Fi Protected Setup 21 wireless networking 21 Wi Fi Direct enabling 22 printing from a mobile device 27 Wi Fi network deactivating 23 Wi Fi Protected Setup wireless network 21 wrinkled paper 107 Inde...

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