•
Do not slide paper into the tray. Load paper as shown in the illustration.
•
Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
•
Push the tray firmly into the printer after loading paper.
Use recommended paper
•
Use only recommended paper or specialty media.
•
Do not load paper that is wrinkled, creased, damp, bent, or curled.
•
Flex, fan, and align the paper edges before loading.
•
Do not use paper that has been cut or trimmed by hand.
•
Do not mix paper sizes, weights, or types in the same tray.
•
Make sure that the paper size and type are set correctly on the computer or printer control panel.
•
Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
•
When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
•
When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Troubleshoot a problem
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