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TROUBLESHOOTING GUIDE

If a full restart of the TV is required

If you have trouble, such as the picture not displaying on the screen or the remote control not working, reset the

television with the following procedure.

If an external USB device is connected to the TV, disconnect the USB device from the TV before resetting.

Power Reset

Restart the TV with the remote control.

Press and hold the power button on the remote control for about 5 seconds until the [

Power o

ﬀ

] message is

displayed. Con

rm this by pressing OK button and the TV will turn o

ﬀ

Unplug the AC power cord (mains lead).

If the problem persists after step 1, unplug the TV power cord (mains lead) from the electrical outlet and wait for

2 minutes. Then plug the power cord (mains lead) back into the electrical outlet.

Factory Data Reset

If the problem persists after a power reset, try a factory data reset.

Press the

[MENU]

button, then select Settings

Setup

Reset to Default.

After the factory reset process completes successfully, your television will proceed into the

rst time installation

mode.

No colour/Dark picture/Colour is not correct/Picture is too bright

You can adjust colour tone, brightness and picture quality on your TV from the Picture menu in Settings.

Press the

[MENU]

button, then select the Video option.

In this menu you can make manual picture adjustments.

Note

: Your personal settings and data will not be lost after the TV restarts.

Note

: Performing a factory reset will delete all of the TV’s data and settings (such as Wi-Fi and wired

network setting information).

Troubleshooting

Distorted picture/The screen

ickers

You can check the connection and position of the antenna (aerial) and external devices.

Check the antenna aerial/cable connection.

Keep the antenna aerial/cable away from other connecting cables.

When installing an optional device, leave some space between the device and the TV.

Make sure that the antenna (aerial) is connected using a high quality 75-ohm coaxial cable.

Check the troubleshooting guide for the connected device.

There are icons and text on the edges of the screen

In this case, the TV might be in store demo mode. Try exiting store mode.

Press the

[MENU]

button on the remote control and select Setup

TV mode

Change to Home Mode.

Содержание EE Series

Страница 1: ...Operating Instructions Operation Manual EE EH Series Image for illustration purposes only Actual product may vary SHA MAN 0536 ...

Страница 2: ...2 PAGE LEFT INTENTIONALLY BLANK ...

Страница 3: ...em Technical Support Information Telephone UK 0330 024 0803 ROI 01443 3323 Web support www umc uk co uk Email service umc uk co uk Calls to 0330 numbers are charged at standard call rates and are included as part of any bundled minutes with your phone provider The telephone opening hours are Monday to Friday 8 30am to 6pm Saturday 9am 5pm Please note these hours are subject to change periodically ...

Страница 4: ...lace the television set on tall furniture for example cupboards or bookcases without anchoring both the furniture and the television set to a suitable support Do not place the television set on cloth or other materials that may be located between the television set and supporting furniture For maximum safety while using your set it is recommended to fit anti tip straps These are designed to be att...

Страница 5: ...e TV DVD menus e g listings of DVD disc content Pause mode Do not leave the TV in pause mode for long periods of time e g when watching DVDs or videos Important Once shadow image screen burn occurs it will never disappear and is not repairable under warranty How do I dispose of this product UK Waste electrical products should not be disposed of with household waste Please dispose of the product at...

Страница 6: ...de of this product is prohibited without the appropriate license s from Microsoft Content owners use Microsoft PlayReady content access technology to protect their intellectual property including copyrighted content This device uses PlayReady technology to access PlayReady protected content and or WMDRM protected content If the device fails to properly enforce restrictions on content usage content...

Страница 7: ...lained 21 23 Audio Audio Explained 24 26 TV and TV Explained 27 28 Setup Setup Explained 29 33 Parental Parental Explained 33 34 About 34 DIGITAL TV FREEVIEW PLAY 35 42 Tuning in Digital Channels 35 Terrestrial 35 Cable 35 Satellite 35 Using Freeview Play 36 Channel Guide 36 Back EPG 37 Quick Buttons 37 Freeview Play Button 39 Freeview Play App 40 Channel List 41 Information Bar 42 SPECIFICATIONS ...

Страница 8: ... Prevention of Accidents is urging people to take care with flat screen televisions RoSPA stated in 2010 that Toddlers are particularly at risk of pulling flat screen televisions on to themselves They are unsteady on their feet and are attracted by colourful television images The risk is increased as televisions become lighter IMPORTANT Before drilling any holes in the wall ensure you are not dril...

Страница 9: ...emote control We recommend using the HDMI ARC connection when used with an AV receiver please refer to the ARC section of this Operation Manual 1 Turn on the connected device 2 To enable HDMI control press the HOME button then select Settings Device Preferences Inputs 3 Activate HDMI control on the connected device HDMI control Allow the TV to control HDMI devices Device auto power oﬀ If disabled ...

Страница 10: ...o the AV receiver by turning the AV receiver on when the TV is turned on Automatically turns the connected AV receiver oﬀ when you turn the TV oﬀ Adjust the volume and mute functions via the VOL and MUTE buttons on your television remote control Automatically turns the TV on and switches the input to the connected video camera when the camera is turned on Automatically turns the connected video ca...

Страница 11: ...io cable not supplied Video CVBS Getting Started Video CVBS If your external device has component video jacks sockets connect them to the television using a component video cable and an audio Phono cable AV Source Component video Connection A Pb blue Video Y green Pr red Pb blue Video Y green Pr red L White R red L White R red External Device Output Component video cable not supplied L R Phono Aud...

Страница 12: ...nected audio device is HDMI ARC compatible The ARC output on your television may vary depending on the model HDMI CEC must be enabled on your set for this connection to work To do this press the HOME button then select Settings Device Preferences Inputs and then enable the HDMI control option Control of volume can be achieved via the television remote control CEC must be turned on When ARC is work...

Страница 13: ... the digital optical output ensure that the digital output is set to PCM To set go to Settings Device Preferences Sound Digital Output to PCM The digital optical output is always present whatever source is selected RCA Analogue Audio Cable Connect to the audio system s audio input terminal Audio L R Earphone AV Receiver or Soundbar Audio cable not supplied Note The output audio level is dependent ...

Страница 14: ...nal speakers will cut out The volume of the sound which comes from the headphones is controlled via the remote control using the VOL and VOL buttons Note When using headphones a warning will appear advising not to use excessive volume for long periods of time as this may damage your hearing Turning up the headphone volume too high may result in distortion Getting Started ...

Страница 15: ...annel being watched MENU To display OSD menu EXIT To exit all menus OK Allows you to navigate the on screen menus and adjust the system settings to your preference BACK To go back a previous step FAV To display favourites menu INFO Press once for now next channel information Press twice for information about the current programme TEXT To enter exit Text SUBTITLE To switch the dialogue at the botto...

Страница 16: ...e sound level CH Tilt to move up or down the channel being watched NETFLIX Access the Netﬂix App PRIME VIDEO Access the Prime Video App YOUTUBE Acess the YouTube App FREEVIEW PLAY Access the Freeview Play App AUDIO Scrolls through the sound mode options SUB To switch the dialogue at the bottom of the screen on off TEXT To enter exit Teletext TV To switch to digital Channels To play pause To play i...

Страница 17: ...ry by model While the TV is in standby mode 1 Pressing the centre of the control stick once powers on the TV set While watching TV 1 RIGHT LEFT volume up volume down 2 UP DOWN changes channel up down 3 Press the centre of the control stick once displays the menu 4 Press and hold the centre of the control stick Standby Power Oﬀ While in menu 1 RIGHT LEFT UP DOWN navigation of cursor in on screen me...

Страница 18: ...ct operation Use the back button on your remote control to return to the previous screen 1 When the set ﬁrst turns on you will be requested to select your preferred on screen display language This will set the language in which the menus and associated information is displayed in Should you wish to do so this can be changed later in the Device Preferences menu 2 Select the correct country in which...

Страница 19: ... TV Mode Skip Wired Network Wifi Network Please select network type Press OK to continue Network Skip DTV Scan Please select scan mode Press OK to continue Channel Scan 19 19 5 You will need to agree to certain information collection for the TV set to operate as intended 6 You can connect the TV to your broadband router or wireless network in order to take advantage of the Smart functions If you c...

Страница 20: ...l About Opens the options for adjusting the various display settings Opens the options for adjusting the various display settings Allows you to configure the channels for live TV Opens the options for adjusting device preferences Opens the options to configure channel and source locks Opens the system info menu Another access menu is available by pressing the Apps button on the remote control This...

Страница 21: ...he sharpness of the picture to be adjusted Adds delay to incoming video signals Changes the gamma response of the picture Changes the colour temperature of the picture Options to enhance the viewing experience Using The TV Picture mode Options are User For you to set your own preferences Sport Suitable for viewing sports events Vivid Enhances the contrast and brightness Standard For standard use M...

Страница 22: ...ions such as motion processing to reduce latency Options On Oﬀ Super Resolution Attempts to smooth gradations and decrease noise in the video signal Options On Oﬀ Local Contrast Local contrast divides your TV screen into diﬀerent zones so it can dim the dark parts of the screen without aﬀecting the bright areas Options Oﬀ Low Medium High Colour Tuner Fine tune the TV s colours 11 Point White Balan...

Страница 23: ...by the following Red 0 100 Green 0 100 Blue 0 100 Cyan 0 100 Magenta 0 100 Yellow 0 100 Flesh Tone 0 100 Oﬀset Fine adjustment of the bright colours Options are Red 0 100 Green 0 100 Blue 0 100 Gain Fine adjustment of darker colours Options are Red 0 100 Green 0 100 Blue 0 100 Advanced Video explained 11 Point White Balance Correction Options are Enable Turns the correction on or oﬀ When turned to...

Страница 24: ...lume remains at a constant level regardless of the input source Choose broadcasted audio types Controls audio options for accessiblity Selects the number of audio output channels between Stereo and Surround Select which audio channels are being broadcast Settings for Dolby Audio TM and DTS TM sound profiles Controls Text To Speech settings Adjusts the frequency band of the center channel to improv...

Страница 25: ...o directly comes from the connected device PCM PCM encoded stream only Dolby Audio Dolby Digital Plus Dolby Digital Plus signals only Dolby Audio Dolby Digital Dolby Digital signals only Type This adjusts the audio type for accessibility Options are Hearing Imapired Audio Description Spoken Subtitles Audio Description Spoken Subtitles TTS Text to Speech This adjusts the text to speech parameters O...

Страница 26: ...et to On Pan and Fade Advanced This adjusts the audio options for the included Dolby Audio and DTS sound profiles Options are Dolby Audio TM Processing Turns processing On or Oﬀ Sound Style Enables Dolby TM engineered sound profiles Options are User Standard Sports Movie Music News DTS TM Turns processing On or Oﬀ Virtual X TM Enables the DTS Virtual X TM Tru Bass TM option Note You can only activ...

Страница 27: ... Second option for Audio Language Tune and control Channels Update channels automatically TV explained Tuner Mode Options are Antenna To tune into terrestrial broadcast signals Cable To tune into Cable broadcast signals Satellite To tune into satellite broadcast signals Channels In this menu you can control various paramaters relating to tuned in channels Options are Channel Scan Select this to be...

Страница 28: ...Edit Allows you to edit channel names or delete it from the channel list Should you delete the channel accidentally you will need to return the Television Analogue channel fine tune Allows fine tuning of any analogue signals being broadcast Clear Channel List Clears the tuned in channels To regain channels you will need to return the TV using the Channel Scan option in this menu Channel Skip 1 Dig...

Страница 29: ...us use Make adjustments to how large or small content is displayed Switch on or oﬀ if a a blue screen if no input signal is detected Set various options for HbbTV Set the time of the TV Auto Power on oﬀ settings and sleep timers Configure how the TV communicates with devices connected via HDMI cables Select your preferred subtitle language and type Language and region settings if available Activat...

Страница 30: ...hin the receieved content Dot by Dot 1 1 pixel mapping of the receieved signal 4 3 Box Ratio HbbTV Settings Options are HbbTv Support Options On Oﬀ Do Not Track Options On Oﬀ Default Cookie Settings Options On Oﬀ Persistent Storage Options On Oﬀ Block Tracking Sites Options On Oﬀ Device ID Options On Oﬀ Reset Device ID Confirm that you want to reset the device ID for HbbTV FVP Tou Terms of Use Dis...

Страница 31: ... Oﬀ Repeat Set the frequency by day when the Power Oﬀ Timer activates Timer Controls the amount of time the set will stay powered on without an input signal remote button presses being received Duration options are Never 4 Hours default 6 hours 8 Hours Sleep Timer Lets you set the sleep timer so the television automatically switches oﬀ after a set amount of time Oﬀ 10 20 30 40 50 60 90 120 minutes...

Страница 32: ...re Internet Connection Options On Oﬀ Interface Options Ethernet Wireless Wake on LAN Wakes the TV from Standby when signal via Ethernet when detected Options On Oﬀ Wake on Wlan Wakes the TV from Standby when signal via Wireless is detected Options On Oﬀ Wireless Setting Choose how you connect to a wireless signal Options are Scan Scan for a wireless signal Manual Manually enter details of a wirele...

Страница 33: ...ot be accessed without a PIN Select which programs can be viewed when using the Age Rating system Allows control over which input sources can be skipped Block one or several inputs with access controlled via PIN Update the password PIN which controld the Parental Settings Parental explained Note If you have activated any settings and leave the menu you will need to enter your PIN to enter the menu...

Страница 34: ... You can view the TV s About information whilst in this menu Netflix Help Information Version Info License Info System Information TV Name About Netflix Help Information Version Info License Info System Information TV Name View various information relating to the Netflix Licence Allows you to use the online manual To use this you will need to be connected to the internet Version info for the TVs s...

Страница 35: ...scan After tuning into Freeview you may be presented with a choice of regions this is dependent upon your location and the number of transmissions received Normally there will only be one transmitter Region 1 Country Region 2 Transmitter Location Region 3 Local News variation Cable Receiving cable digital broadcast 1 Before tuning cable channels ensure the television is in cable mode 2 Press the H...

Страница 36: ...e programme being received in the top left hand corner and a synopsis this on the right This synopsis will change as you navigate around the guide with the ARROW buttons on the remote control In the middle of the display is the programme listing which is shown in time order half hour segments being shown at the top and channel name on the left If you would like to quickly scan through the channels...

Страница 37: ...rol These are detailed as described below RED Goes to the Schedule List While in the schedule list you can go backwards and forwards in time 7 days forwards and 7 days backwards to select the programme which you would like to watch If the Freeview Play logo is present the programme can be played back when selected using the ARROW buttons and OK is pressed You can also select the day and time of th...

Страница 38: ...tons on the remote control and then press OK to either play back the selected programme or go into the chosen on demand player While playing back a programme or in one of the on demand players pressing BACK or EXIT on the remote control will take you back to the Catch Up menu Pressing BACK or EXIT again takes you out of the programme guide and back to standard television BLUE Search You can use th...

Страница 39: ...hannel you are on This will show both future and past programmes which can be selected by pressing the LEFT or RIGHT arrow buttons on the remote control and the OK button to view If the INFO button is pressed while on the selected programme then an information screen is displayed While in the view programme list the RED button can be pressed to return to the On TV Now option GREEN Recommendations ...

Страница 40: ...t one of these options and press the OK button to start playback Freeview Play brings together live television viewing with catch up television services from broadcasters such as BBC ITV Channel 4 and Channel 5 The Freeview Play Explore app features a carousel of genres to select from when searching for programmes such as sport comedy dramas and soaps etc Content is made up from recommendations of...

Страница 41: ... them to the list Adding a Favourite Channel To add a favourite channel go to the live digital television channel you would like to add to your favourites list press the MENU button and then the UP ARROW button The Add to Favourites icon should be highlighted press OK The channel is now added to your favourites list Adding a Favourite Channel To modify your list of channels 1 Press the SOURCE butt...

Страница 42: ...nformation bar will change to show further detail This shows a large amount of information on the channel currently being received this includes the following Channel selected Program being transmitted Time progress bar Program start and end time Time of day Description of the program Subtitles available Audio description available Program genre Digital TV Freeview Play ...

Страница 43: ...ansport stream ts trp tp ASF asf WMV wmv AVI avi MKV mkv MPEG4 MPEG program stream MPG MPEG 40 Mbps Simple Profile Advanced Simple Profile Level 5 GMC is not supported 1080P 60fps MP4 mp4 mov 3GPP 3gpp 3gp AVI avi MKV mkv ASF asf HEVC H 265 MP4 mp4 mov 50 Mbps Main 8bits Main10 10bits Profile High Tier Level 4 1 2048x1088 60fps 3GPP 3gpp 3gp MPEG transport stream ts trp tp MKV mkv SHVC MP4 mp4 mov...

Страница 44: ...P 60 fps MPEG1 2 MPEG program stream DAT VOB MPG MPEG MPEG1 40 Mbps MPEG2 80 Mbps MP HL 1080P 60 fps MPEG transport stream ts trp tp MP4 mp4 mov 3GPP 3gpp 3gp AVI avi MKV mkv ASF asf Motion JPEG AVI avi 10 Mbps N A 640x480 30 fps 3GPP 3gpp 3gp MP4 mp4 mov MKV mkv ASF asf VP8 MKV mkv 50 Mbps N A 1080P 60 fps WebM webm VP9 MKV mkv 30 Mbps Profile0 2 2048x1088 60 fps WebM webm Supported Video Formats...

Страница 45: ...atroska mkv MPEG transport stream ts trp tp MPEG1 2 2 5 Layer3 MOVIE 8KHz 48KHz 8Kbps 320Kbps Up to 2 AVI avi ASF asf DivX divx Matroska mkv 3GPP 3gpp 3gp MP4 mp4 mov MPEG transport stream ts trp tp AC3 MOVIE 32KHz 44 1KHz 48KHz 32Kbps 640Kbps Up to 5 1 AVI avi Matroska mkv DivX divx 3GPP 3gpp 3gp MP4 mp4 mov MPEG transport stream ts trp tp MPEG program stream DAT VOB MPG MPEG RM rm rmvb MUSIC AC3...

Страница 46: ... N A Up to 2 Matroska mkv WebM webm 3GPP 3gpp 3gp MP4 mp4 mov MUSIC MP4 m4a OGG ogg LPCM MOVIE 8KHz 48KHz 64 Kbps 1 5 Mbps Mono Stereo 5 1 AVI avi Matroska mkv 3GPP 3gpp 3gp MP4 mp4 mov MPEG transport stream ts trp tp MPEG program stream DAT VOB MPG MP EG MUSIC WAV wav MP4 m4a G711 A MP4 m4a mu law MOVIE 8KHz 64 Kbps 1 AVI avi Matroska mkv 3GPP 3gpp 3gp MP4 mp4 mov MUSIC WAV wav MP4 m4a Supported ...

Страница 47: ...OVIE 8KHz 48KHz 32 Kbps 384K bps Up to 2 AVI avi Matroska mkv 3GPP 3gpp 3gp MP4 mp4 mov MUSIC WAV wav MP4 m4a DTS MOVIE Up to 48KHz 1 5 Mbps Up to 5 1 MPEG transport stream ts trp tp MPEG program stream DAT VOB MPG MPEG Matroska mkv Supported Audio Formats continued Speciﬁcations ...

Страница 48: ...tion Recommended width x height JPEG Base line 15360x8640 1920x8 x 1080x8 Progressive 1024x768 PNG Non interlace 9600x6400 Interlaced 1200x800 BMP 9600x6400 MPO Base line 15360x8640 1920x8 x 1080x8 Progressive 1024x768 GIF 6400X4800 Speciﬁcations ...

Страница 49: ...roceed into the first time installation mode No colour Dark picture Colour is not correct Picture is too bright You can adjust colour tone brightness and picture quality on your TV from the Picture menu in Settings Press the MENU button then select the Video option In this menu you can make manual picture adjustments Note Your personal settings and data will not be lost after the TV restarts Note ...

Страница 50: ...onnect even with a wired network check the status of the network connection Troubleshooting Do I need an aerial signal For full functionality of your TV set equipped with Freeview Play you will require an aerial connected to the set with an adequate and reliable signal Why does my set turn on from standby so quickly During standby your set will be in a higher power state to enable it to turn on qu...

Страница 51: ...lay To enable Freeview Play to operate correctly you must have the set tuned in and set up in the UK and installed as country setting UK In addition it needs to be connected to the internet Why am I not able to use letters in my PIN Your PIN is a quick code used for accessing some of the higher functions of your set This only contains numbers so that they can be entered using your remote control k...

Страница 52: ...Sharp Consumer Electronics EU www sharpconsumer uk Poland Assembled in Poland Ostaszewo 57B 87 148 Lysomice SHA MAN 0536 ...

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