62
The following problems do not always suggest a defect or malfunction of this Player.
Refer to the problems and lists of possible solutions below before calling for service.
Power
Problem
Possible causes and solutions
The Player power cannot be turned on.
• Is the power cord firmly plugged into the AC outlet? (Page
21
)
• When the power cord is plugged into an AC outlet, press and hold
B
on the Player until “
” appears on the front
panel display. Then, after the
B
(On/Standby) indicator is lit, turn on the power. (Page
65
)
• Press
B
after the
B
(On/Standby) indicator turns on. (Page
22
)
The Player power is turned off.
• Is “Auto Power Off” set to “Yes”? When “Auto Power Off” is set to “Yes”, the power will be automatically turned off after
10 continuous minutes of inactivity (no playback). (Page
47
)
Basic Operation
Problem
Possible causes and solutions
The remote control does not work.
• Use the remote control within its operating range. (Page
21
)
• Replace the batteries. (Page
21
)
• Reset the remote control.
−
Press and hold
1
(the number button) first and then
ENTER
on the remote control together for more than 5 seconds.
Cannot operate the Player.
• Are you operating the Player within the specified operating temperature range? (Page
67
)
Playback
Problem
Possible causes and solutions
The Player cannot play a disc.
• Take out the disc and clean it. (Page
13
)
• Make sure that the disc is loaded properly (aligned in disc tray and label-side up). (Page
26
)
• Make sure that region code on the disc matches that of this Player. (Page
9
)
• Allow any condensation in or near the Player to dry. (Page
13
)
• Check that the disc is recorded in the compatible TV system (PAL or NTSC).
• The Player cannot play back video which was not recorded normally. (Page
10
)
• Proper playback may be impossible due to the state of the disc recording, a scratched, warped or dirty disc, the state of
the pick-up, or compatibility issues between this Player and the disc being used. (Pages
10
,
13
)
• When the recorded time of a disc is unusually short, playback may not be possible.
• BD-RE/R discs recorded in a format other than BDMV/BDAV cannot be played back. (Page
9
)
The disc is automatically ejected after closing the disc
tray.
• Make sure that the disc is loaded properly (aligned in disc tray and label-side up). (Page
26
)
• Take out the disc and clean it. (Page
13
)
• Make sure that the disc is playable. (Page
9
)
Troubleshooting
