6-2
TROUBLESHOOTING
The following problems may not be due to a machine failure, so please check again before calling for service. In the
event that service is required, turn off the machine main power switch and power switch, unplug the power plug from
the outlet. Problems related to the printer function are described in this chapter. For troubleshooting related to
general machine use, the copier function, document filing function or the network scanner function, please read
"Troubleshooting" in the corresponding manuals.
Problem
Check
Solution or cause
Printer is on but data is
not received.
Is the interface cable correctly connected?
Make sure the USB or parallel cable is correctly
connected to the machine and your computer.
For more information, consult your network
administrator.
Has the printer driver been installed correctly? Install the appropriate printer driver. (See the
"SOFTWARE SETUP GUIDE (for printer)".)
Is the printer driver correctly selected? / Has it
been configured in the network (when using
as a network printer)?
Make sure that this printer is selected in the software
application software or use an appropriate utility to
check that the printer is registered on the network.
For more information, consult your network
administrator.
Data is received but not
printed.
Has the specified size and type of paper been
loaded?
Load paper, select another paper size or cancel
printing.
Printer cannot be
selected from
computer.
Has the printer driver been installed correctly? Install the appropriate printer driver. (See the
"SOFTWARE SETUP GUIDE (for printer)".)
The orientation of the
image is incorrect on
the print.
Are the print orientation settings in the printer
driver correct?
Correct the orientation in the printer driver.
The printed image is
cut off.
An incorrect ratio has been selected.
Select a suitable ratio when printing.
The edges of the
printed image are
missing.
There are margins around the edges of the
paper where printing is not possible. Does the
image overlap those margins?
Change the print area or reduce the image size.
Printer prints in reverse
order.
Has reverse page order been selected in the
software application?
Cancel the reverse order printing in the application
software.
Printer stops in the
middle of a print job.
Has the tray full sensor activated and stopped
printing because too many pages are in the
exit tray?
Remove the paper from the exit tray.
Is the tray out of paper?
Load paper. (see page 2-2 of "Operation manual (for
general information and copier operation)")
Printing is not on
desired paper size.
Has paper selection been set to Automatic in
the printer driver?
Ensure that the desired paper is set in a paper tray of
the printer and select "Auto Select" in the paper
selection of the printer driver.
Printer write error
occurs when printing
from the parallel port.
Is the timeout setting for the printer driver too
short?
Set a longer time in the timeout setting in the printer
driver.
Password entry is
requested.
Did you enter a password for the retention
function?
Password is needed when executing printing. If the
password is not known, printing cannot be executed.
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