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www.sharkclean.com
TROUBLESHOOTING GUIDE & REPLACEMENT PARTS
PROBLEM
Vacuum will not operate
Charging indicator does not
illuminate
Motorized brush will not work
Vacuum will not pick up or suction
power is weak
Dust escapes from vacuum
Vacuum turns off on its own
Run time has decreased over time
SUGGESTED SOLUTION
1
The battery may be depleted. Charge the vacuum until the complete oval
around the power button is illuminated, indicating a complete charge.
2
See “Restarting after a jam” on page 8.
1
Check to see if the charge adapter is plugged in properly to the outlet and to
the charge stand.
2
Ensure that the vacuum is properly seated in the charging base.
3
Ensure there is no debris accumulated on the metal charge contacts on the
back of the nozzle and on the charge base.
4
Ensure that the electrical outlet is supplying power to the charger. Check the
fuse/breaker.
1
See “Cleaning the Motorized Brush and Clearing Blockages” on page 7 and
“Restarting after a jam” on page 8.
2
Ensure that the motorized brush is properly attached.
1
Empty the dust cup container.
2
Remove the dust cup filter, check for blockages and remove. Clean or
replace the dust cup filter (See “Replacement Parts” below). Note: It is
important to clean the dust cup filter every month.
3
The battery may need to be charged, charge until the complete oval around
the power button is illuminated.
4
Ensure that the motorized brush is properly attached.
1
Empty the dust cup container.
2
Ensure that the filter is inserted completely into its holder below
the dust cup.
3
Check for punctures in dust cup filter or cracks in the dust cup and replace.
1
Charge the unit until the complete oval around the power button is
illuminated.
1
Perform the following steps:
a
Charge the vacuum for a minimum of 6 hours.
b
Run the vacuum until it turns itself off.
c
Charge the vacuum for a minimum of 6 hours.
REPLACEMENT PARTS
A
XA1100
Charging Adapter
B
XB1100
Battery pack
C
XF1100
Filters (2)
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