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www.sharkclean.eu
0800 862 0453
Ordering Replacement Parts
Troubleshooting Guide
To order additional parts and accessories,feel free to
contact us at:
Shark Customer Service
15 Mariner Court
Calder Park
Wakefield
WF4 3FL
Free phone: 0800 862 0453
www.sharkclean.eu
1
2
3
6
4
5
PART
PART NO.
1
Carpet Cleaning Combo Pack
(1 x 28oz/828ml Low Moisture - No Rinse-
Carpet Cleaner, 1 X 23oz/680ml Activating
Pretreater Carpet Stain and Odour Remover)
CRRB401EU
2
28oz/828ml Wood and Hard Floor
Cleaner
XHFCB02EU
3
28oz/828ml Wood and Hard Floor
Polish
XSHCB04EU
4
Carpet/Rug Pad Kit
(1 x Carpet/Rug Cleaning Pad, 1 x Carpet
Scrub’n Stain pad)
XTCRU500EU
5
Hard Wood Cleaning Pad Kit
(2 pads)
X2P131EU
6
Hard Floor Polish Pad Kit
(2 pads)
XP133W2EU
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Sonic Duo
™
is squirting
foam from the spray nozzle.
1. The Reusable Bottle is not firmly inserted into the unit. Make sure that
you hear an audible “Click” when you insert the Reusable Bottle into the
appliance.
2. There may be air in the system. Hold down the spray button for 5 to 10
seconds to flush the system.
Sonic Duo
™
doesn’t spray.
1. Make sure that the Reusable Bottle is inserted all the way in. You should
hear an audible “Click” when inserted.
2. Check that there is enough cleaning solution in the Reusable Bottle. If
not, add more.
3. The bottle cap on the Reusable Bottle may need to be cleaned. Remove
it from the Reusable Bottle and rinse it under running water and then
replace it onto the Reusable Bottle.
4. There may be air in the system. Hold down the spray button for 5 to 10
seconds until solution comes out of the spray nozzle.
5. The coloured spray nozzle at the front of the unit where the spray comes
out may be clogged. Clean the spray nozzle by removing it from the unit.
To remove it, grip the small lips at the top and bottom of the spray nozzle
and turn counterclockwise. Run the spray nozzle under warm water to
clean it out. Reinsert the spray nozzle by lining up its grooves with the
inside of the nozzle hole. Turn clockwise until the lips return to the top
and bottom positions.
Sonic Duo
™
turns off when
the handle is lowered.
1. The
Sonic Duo
™
automatically turns off when the handle is lowered to
low. This is a safety mechanism to ensure that the machine will turn off
if it is dropped. To keep the
Sonic Duo
™
on when cleaning under low
profile items, simply twist the handle to the left or right and engage the
swivel. When the handle is swivelled and lowered, the
Sonic Duo
™
will
remain on.
The cap of the Reusable Bottle
is stuck inside the
Sonic
Duo
™
after the bottle was
removed.
1. To remove the cap, hold center valve of the cap with your fingers and
gently pull it out. If it doesn’t come out easily, use a set of long nose
pliers for leverage. Be careful not to crack the center valve when applying
pressure and lifting up.
The Reusable Bottle fell out.
1. The
Sonic Duo
™
is not meant to be turned upside down. When upside-
down, the Reusable Bottle is at risk for falling out of its cradle. Please do
not turn the
Sonic Duo
™
upside-down. If it is necessary to turn the unit
upside-down, remove the Reusable Bottle first.
Sonic Duo
™
turns off on
its own.
This unit is equipped with an automatic protector. If for some reason your
appliance overheats, the protector will automatically turn the unit off. Should
this occur, perform the following steps to restart the appliance:
1. Move the switch to the “O” (Off) position.
2. Unplug.
3. Allow the unit to cool for around 45 minutes.
4. Plug in.
5. Turn the switch on to restart.
