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TROUBLE-SHOOTING GUIDE
Customer Service: 800-798-7398
Vacuum is not picking up dirt. No suction or light suction
•
Check filters to see if they need cleaning� Follow instructions for rinsing and drying the filters before re-inserting back into the
vacuum�
• Dust cup may be full; empty dust cup�
• Check hose, hose connections, nozzles, and accessories for blockages; clear blockages if required�
• Remove any string, carpet fibers or hair that may be wrapped around the brushroll�
Vacuum lifts area rugs
•
Turn off the unit to disengage the brushroll and restart with the POWER button for suction only cleaning�
• Suction is powerful� Take care when vacuuming area rugs or rugs with delicately sewn edges�
• Turn off the unit and disengage the area rug from the brushroll and restart the unit�
Brush roll does not spin
• If brush roll indicator light on the floor nozzle turns red, the brush roll has stopped spinning� Immediately turn off and unplug
vacuum, disconnect the nozzle and remove blockage before reconnecting and turning vacuum back on�
• Pull the handle toward you and release the floor nozzle to disengage the auto-off feature�
• Make sure that the carpet height selector is not on the HARD FLOOR setting�
• Immediately turn off and unplug vacuum, disconnect the nozzle and remove blockage before reconnecting and turning vacuum back on�
Vacuum turns off on its own or indicator light flashes red
• This vacuum cleaner is equipped with a motor protective thermostat� If for some reason your vacuum overheats, the thermostat
will automatically turn the suction motor off� Should this occur, perform the following steps to restart the thermostat:
1� Turn the unit off�
2� Unplug the vacuum�
3� Empty the dust cup and clean filters (see page previous page)
4� Check for blockages in hose, accessories and inlet openings�
5� Allow the unit to cool for a minimum of 45 minutes�
6� Plug in the vacuum�
7� Restart the unit by turning the power on�
Note: If vacuum still does not start, contact Customer Service at: 1-800-798-7398�
MAINTENANCE
To keep your vacuum’s suction power optimal, follow these instructions.
Make sure unit is off and cord unplugged.
CHECK FOR BLOCKAGES
1
Use a coin to unlock the 3 locks on the
bottom of the floor nozzle�
2
A portion of the base is removable to
allow for better access to the brush roll
and exposure to the airway� Shine a
flashlight from the bottom to check for
possible blockage in the airway�
3
Remove any string, carpet fibers or
hair that may be wrapped around
the brush roll� There is a groove on
the brush bar that allows a pair of
scissors to cut across it to loosen
up the debris�
4
To reassemble, replace base by
lining it up along the front of the
nozzle� Push down to snap into
place� Lock the 3 locks�
STEP 1
STEP 2
STEP 4
STEP 3
