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shar kclean .eu
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your “statutory rights”)� You can enforce these rights against your retailer� However, at
Shark we are so confident about the quality of our products that we give you an additional manufacturer’s warranty of up to five years� These terms and conditions relate to our manufacturer’s warranty
only – your statutory rights are unaffected�
The conditions below describe the prerequisites and scope of our warranty� They do not affect your statutory rights or the obligations of your retailer and your contract with them�
Shark
®
Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment� Your new machine needs to work properly for as long as possible� The guarantee it comes with is an important
consideration - and reflects how much confidence the manufacturer has in its product and manufacturing quality�
Every Shark
®
machine comes with a free parts and labour guarantee� Our customer service helpline (
0800 862 0453)
is open from 9�00am to 6�00pm Monday - Friday� It’s free to call, and you’ll be put
straight through to a Shark representative� You’ll also find online support at
www.sharkclean.eu/uk
�
How do I register my extended Shark
®
guarantee?
You can register your guarantee online within 28 days of purchase� To save time, you’ll need the following information about your machine:
• Serial number (on the machine rating label)
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit
www.sharkclean.eu/uk/register-guarantee
IMPORTANT
• Both the 12 months and the extended 2 years guarantee will only cover your product from the date of purchase�
• Please keep your receipt at all times� Should you need to use your extended guarantee we will need your receipt to verify the information you have supplied to us is correct� The inability to produce
a valid receipt may invalidate your guarantee�
What are the benefits of registering my free Shark
®
guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch� You can also receive tips and advice on how to get the best out of your Shark
®
vacuum and hear the
latest news about new Shark
®
technology and launches�
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details�
How long are new Shark
®
machines guaranteed for?
Our confidence in our design and quality control means that your new Shark
®
vacuum cleaner is guaranteed for a total of three years� (12 months plus an extended warranty of 2 years)�
What is covered by the free Shark
®
guarantee?
Repair or replacement of your Shark
®
machine (at Shark
®
’s discretion), including all parts and labour� A Shark
®
guarantee is in addition to your legal rights as a consumer�
What is not covered by the free Shark
®
guarantee?
• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual�
• Normal wear and tear such as brush bar, fuse, belt, batteries etc�
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum cleaner which is not in accordance with the Shark
®
Operating Manual
supplied with your machine�
• Use of the vacuum cleaner for anything other than normal domestic household purposes�
• Use of parts not assembled or installed in accordance with the operating instructions�
• Use of parts and accessories which are not Shark
®
Genuine Components�
• Faulty installation (except where installed by Shark
®
)�
• Repairs or alterations carried out by parties other than Shark or its agents�
What happens when my guarantee runs out?
Shark
®
does not design products to last for a limited time� We do appreciate that there may be a desire for our customers to want to repair their vacuum cleaners after the warranty has elapsed� In this
case please contact our free phone customer service help line and ask about our out warranty program, on
0800 862 0453
�
Where can I buy genuine Shark
®
spares and accessories?
Shark
®
spares and accessories are developed by the same engineers who developed your Shark
®
vacuum� You’ll find a full range of Shark
®
spares and replacement parts for all Shark
®
machines at
www.sharkclean.eu/uk/parts
� Accessories are at
www.sharkclean.eu/uk/accessories
�
Please remember that using non-Shark
®
spares invalidates your guarantee�
WARRANTY TERMS AND CONDITIONS
NOTES
