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1-800-798-7398
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sharkclean.com
PART
PART NO.
1
Pre-Motor Filter Set
XFF350
2
HEPA Filter
XHF350
3
Dusting Brush & Crevice Tool
112FFJ
4
Turbo Brush
119FFJC
5
Air-Driven Pet Brush
137FFJ
6
24” Crevice Tool
1124-FC
7
Pet/Upholstery Tool
128FF
8
Dust-Away
®
Hard Floor Attachment
142FFJ
9
Dust-Away Micro-Fiber Pad (1)
P200W
Dust-Away Micro-Fiber Pads (2)
XPD356
Dust-Away Micro-Fiber Pads (3)
XTW356
10
Wide Upholstery Tool
261FFJ46
4
7
3
1
2
5
8
6
9
10
To purchase replacement parts, please visit our website:
sharkaccessories.com or contact customer service: 1-800-798-7398.
To order additional parts or accessories go to
sharkclean.com or call 1-800-798-7398.
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Vacuum is not
picking up dirt.
Check filters to see if they need cleaning. Follow instructions
for rinsing and drying the filters before reinstalling them back
into the vacuum. (See Maintenance sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose and hose connections for blockages; clear blockages
if required.
If dust cup is empty, and attachment inlets are clear, check for
other blockages. (See Checking for Blockages for instructions.)
Vacuum lifts area rugs
(lightweight, movable
rugs).
Suction is powerful. Take care when vacuuming area rugs with
delicately sewn edges. Open the suction release on the handle
to decrease suction power.
Move the On/Off switch to I - Suction Only position to disengage
the brushroll
Airflow is restricted. No
suction or light suction.
Check filters to see if they need cleaning. Follow instructions for
rinsing and drying the filters before reinstalling them back into
the vacuum.
Dust cup may be full; empty dust cup.
Check hose, hose connections, nozzles, and accessories for
blockages; clear blockages if required.
Rotate the suction release collar clockwise to increase
suction power.
If dust cup is empty, and attachment inlets are clear, check for
other blockages.
Brushroll does not spin.
Immediately turn off and unplug vacuum, disconnect the nozzle
and remove blockage before reconnecting and turning vacuum
back on.
Set the On/Off switch to position II and tilt the handle to activate
the brushroll.
Vacuum turns off
on its own.
This vacuum cleaner is equipped with a motor protective
thermostat. If for some reason your vacuum overheats, the
thermostat will automatically turn the unit off. Should this occur,
perform the following steps to restart the motor thermostat:
1. Move the On/Off switch to the “O” (Off) position.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters.
4. Check for blockages in hose, accessories, and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Turn the On/Off switch to the “I” (Bare Floor) position to
restart the vacuum.
Note
: If vacuum still does not start, contact Customer Service at:
1-800-798-7398.
ORDERING PARTS
TROUBLESHOOTING GUIDE
