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1-800-798-7398
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sharkclean.com
FIVE (5) YEAR
LIMITED WARRANTY
The 5-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC
. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a
period of 5 years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined
in this instruction manual, subject to the following conditions and exclusions.
What is covered in my warranty?
1.
The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced for up to 5 years from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months
following the receipt date of the replacement unit or the remainder of the existing warranty,
whichever is greater. If the unit is replaced, SharkNinja reserves the right to replace the unit
with one of equal or greater value.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service
options available to you, including the possibility of upgrading to our VIP Warranty Service
Options for select product categories.
1.
Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads etc., which require
regular maintenance and/or replacement to ensure the proper functioning of your unit are not
covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 for return shipping costs will be charged at the time of return
shipment of the repaired or replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service, or
alteration to the product or any of its parts which have been performed by a repair person
not authorized by SharkNinja.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit sharkclean.com for product care/maintenance self-help. Our
Customer Service and product specialists are also available at 1-800-798-7398 to assist with
product support and warranty service options.
How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note
you must call 1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction
information will be provided at that time.
For Customer Service hours, visit sharkclean.com.
Replacement parts are available for purchase at sharkclean.com. For more information on
which parts are classified as wearable and non-wearable, please visit sharkclean.com/warranty.
This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
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