sharkclean .com
sharkclean .com
ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja
Operating LLC.
Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at
sharkaccessories.com
.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure
to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit
sharkclean.com/support
for product care and maintenance self-help. Our Customer Service
Specialists are also available at
1-800-798-7398
to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call
1-800-798-7398
to initiate a warranty claim. You will need the receipt as proof of purchase. A
Customer Service Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the
above may not apply to you.
TECHNICAL SPECIFICATIONS
Voltage:
120V~ 60Hz
Watts: 1200W
TIP:
You can find the model and serial
numbers on the QR code label on the
bottom of the back of the vacuum pod.
Benefits of registering your product and
creating an account:
• Get easier, faster product support and
access to warranty information
• Access troubleshooting and product care
instructions
• Be among the first to know about
exclusive product promotions
RECORD THIS INFORMATION
Model Number: ����������������������������������������������������������������������������������������������������
Serial Number: ������������������������������������������������������������������������������������������������������
Date of Purchase: ��������������������������������������������������������������������������������������������
(Keep receipt)
Store of Purchase: ������������������������������������������������������������������������������������������
REGISTER YOUR PURCHASE
registeryourshark.com
Scan QR code using
mobile device
TROUBLESHOOTING
Vacuum is not picking up dirt. No suction or light suction.
•
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before
reinstalling. See Cleaning the Filters for more information.
•
Dust cup may be full; empty dust cup.
•
Check hoses, hose connections, nozzle, and accessories for blockages; clear blockages
if required.
•
Slide back the suction control button on the flexible hose to increase suction power.
•
If dust cup is empty, and attachment inlets are clear, check for other blockages.
See Checking for Blockages for more information.
Vacuum lifts area rugs.
•
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges. Slide the
suction control button on the hose forward to decrease suction power.
Brushroll is jammed or has shut off.
•
Immediately turn off and unplug vacuum, disconnect the nozzle, and remove blockage before reconnecting
and turning vacuum back on. See Checking for Blockages for more information.
Vacuum turns off on its own or indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the motor. Follow these steps to restart:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hoses, wand, nozzle, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 60 minutes.
5. Plug in vacuum and turn it on.
Note: If vacuum still does not start, contact Customer Service at: 1-800-798-7398.
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