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0800 862 0453
sharkclean.eu
Notes
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Steam Mop isn’t
producing any steam.
The Steam Mop should be securely plugged into an electrical outlet. Check your fuse or
circuit breaker or try a different outlet.
Make sure the water tank is full, the unit is plugged in, and the blue light is illuminated steadily.
If the blue light is not illuminated, try a different electrical outlet.
Pump the handle a few times to activate steam.
If after following the above steps the Steam Mop still does not produce any steam,
contact Customer Service at 0800 862 0453 or www.sharkclean.eu/uk
The Steam Mop is
producing intermittent
steam.
Make sure the water tank is full.
I am getting streaky/
cloudy floors.
The Dirt Grip
™
pad might be dirty. If it is, flip it over to the clean side or change it
entirely. If you washed the Dirt Grip pad with powdered detergent, then it could be
damaged and require replacement.
This could also be an indication of soap or grease residue that has accumulated on the
floor. As the Steam Mop uses only a small amount of water, it may not be enough to rinse
off the accumulation of residue that the steam is bringing to the surface. We suggest
rinsing the floor with nothing but water, letting it dry, and then steam mopping again with a
clean Dirt Grip pad. One or more rinses will generally remove the residue.
A more stubborn case may require you to rinse the floor with a mix of one part vinegar
and two parts water* (but DO NOT put any cleaning solutions or chemicals into the
Steam Mop's water tank.)
*Please consult your flooring manufacturer’s care and maintenance instructions before
applying any cleaning products or solutions.
It’s really hard for me
to push/pull the Steam
Mop.
The Steam Mop might be hard to push/pull if the Dirt Grip pad isn’t wet enough. It
should get easier to push/pull the Steam Mop after it’s been running for a few minutes.
An overly dirty pad could also result in a harder push/pull experience. We recommend
flipping the pad over or using a clean pad.
Frequently Asked Questions
QUESTION
ANSWER
Can I use the Steam Mop on
carpets?
No, the Steam Mop is not designed for carpet cleaning.
What surfaces can I use the
Steam Mop on?
The Steam Mop is designed for use on all sealed hard-floor surfaces. We
recommend that you first test an isolated area of the floor surface to be cleaned as
well as review the use and care instructions from your floor manufacturer.
WARNING: Do not use on leather, wax-polished furniture, synthetic
fabrics, velvet, or other delicate, steam-sensitive materials.
NOTE:
On surfaces treated with wax and on some no-wax floors, the sheen
may be removed by the heat or steam action of the unit. Test an isolated area of
flooring first to see if sheen is affected.
Can I put something other than
water in the water tank of the
Steam Mop?
DO NOT add cleaning solutions, scented perfumes, oils, or any other chemicals
to the water used in this appliance, as this may damage the unit or make it
unsafe for use. We recommend using distilled water in your Steam Mop.
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