sharkclean.com
sharkclean .com
NOTE:
Not all accessories come with all units. For a list of the accessories included with this model, see the top inside
flap of the box. To order additional accessories, visit
sharkaccessories.com
.
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
A
D
I
G
L
B
E
J
H
M
N
C
F
K
A
8" Crevice Tool
B
18" Flexi Crevice Tool
C
Duster Crevice Tool
D
Dusting Brush
E
Multi-Angle Dusting Brush
F
Anti-Allergen Dust Brush
G
Upholstery Tool
H
Wide Upholstery Tool
I
Pet Multi-Tool
J
Deep-Cleaning Motorized Pet Tool
K
MultiFLEX® Under-Appliance Wand
L
Accessory Bag
M
Li-Ion Charger
N
Li-Ion Battery
TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn off
power and remove the Lithium-Ion Power Pack battery before servicing.
Vacuum is not picking up debris. No suction or light suction. Filter icon on handheld vacuum control
panel is red. (Refer to Checking for Blockages section for more information.)
•
Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum.
•
Dust cup may be full; empty dust cup.
•
Check floor nozzle for blockages; clear blockages if required.
•
Remove any string, carpet fibers, or hair that may be wrapped around the brushrolls.
•
Check clog access hose in wand for any blockages and clear any debris.
•
Check connectors between handheld, wand, and floor nozzle for debris. Remove any dust or material in
the connectors.
•
If the issue persists, please contact Customer Service at 1-800-798-7398.
Vacuum lifts area rugs.
•
Make sure you are not engaging Boost mode as this can be too much suction for lighter rugs. Take care
when vacuuming area rugs or rugs with delicately sewn edges.
•
Turn off the unit to disengage the brushrolls and press the power button to restart.
Brushrolls do not spin.
•
Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure
the handheld vacuum is tilted back far enough for the brushrolls to engage. If the brushrolls still do not
spin, please contact Customer Service at 1-800-798-7398.
•
If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces. If the headlights still
do not illuminate, please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own.
There are several possible reasons for the vacuum turning off on its own, including blockages, battery
issues, and overheating. If vacuum turns off on its own, perform the following steps:
1. Turn on the vacuum and check the battery indicator lights located on the handheld vacuum. If recharging
is needed, make sure power is turned off before connecting to the charger.
2. Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters sections).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Press power button to restart the vacuum. Make sure the charger is not plugged into the port on the
handheld vacuum.
Vacuum is emitting air that smells bad.
•
Dust cup may be full; empty dust cup. Empty dust cup after each use for optimal odor neutralizer
technology performance.
•
Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before
reinstalling them.
•
Check to make sure odor cartridge is installed in the dial and the dial is installed in the nozzle.
•
Check the odor neutralizer technology dial on the nozzle to see what setting is enabled.
•
If odor neutralizer technology dial is at any setting from Low to High and the cartridge has been installed
for 6 months or longer, consider replacing it.
•
If the odor cartridge is still emitting a scent but you dislike it, consider turning the intensity down, or
reinstall the dial in the nozzle without the cartridge.
•
If the odor neutralizer technology cartridge is not emitting a scent, consider replacing it.
For all other issues, please call Customer Service 1-800-798-7398.
NOTE:
If vacuum still does not operate properly, contact Customer Service at 1-800-798-7398.
For more troubleshooting help and FAQs, visit sharkclean.com/support.
Fault
Error code
display on
Motor No Start
All white LEDs, 1 green,
and 1 red are flashing on hand
vacuum display.
Motor Overheat
All white LEDs and 1 green
are flashing on hand vacuum
display.
Motor Overcurrent
All white LEDs and 1 red are
flashing on hand vacuum display.
Motor Short
All white LEDs are flashing on
hand vacuum display.
Motor Overspeed
State of charge and red boost
icon are flashing on hand
vacuum display.
System Comm Error
Clean Sense IQ, ECO, and
Boost Icons are all flashing on
hand vacuum display.
Clean Sense IQ Sensor Blockage
The F0 code and Clean Sense
IQ Icon are flashing on the
hand vacuum display.
Nozzle Overheat
Clean Sense IQ and ECO
Icons are flashing on hand
vacuum display.
Nozzle Short
Clean Sense IQ and Boost
icons are flashing on hand
vacuum display.
Motor
Nozzle
Red LED
Red LED
Red LED
Red LED
Red LED
White LEDs
Green LED
White LEDs
Green LED
White LED
Green LED
White LEDs
White LED
White LEDs
White LEDs
White LEDs
White LEDs
Green LED
FO
