sharkclean .com
sharkclean .com
TROUBLESHOOTING
For all other issues, visit sharkclean.com/support.
Power cord caught in brushroll or floor nozzle.
•
To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord. If this occurs,
immediately shut off power to the vacuum and remove the cord from the brushroll or nozzle.
•
Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with a damaged
cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your
vacuum cleaner with the power cord secured around the two cord hooks.
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Empty the dust cup. Check filters to see if they need cleaning. Follow instructions for rinsing and
completely air-drying the filters before reinstalling them.
• Clear any blockages in the nozzle, wand, handheld vacuum, or accessories. See Checking for Blockages
section for more information.
• If any string, hair, or carpet fibers remain wrapped around the brushroll after continued use, carefully clear
them away.
• Check the debris intake and clear any blockages. Ensure the intake is locked into place by pushing down on
both sides.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushroll. To restart, press the power button on the handle.
NOTE:
Clean area rugs in Bare Floor mode or with accessories. See Available Accessories section for more
information.
Brushroll does not spin.
If the brushroll indicator light turns solid red, immediately turn off and unplug the vacuum.
• Disconnect the wand from the floor nozzle and clear any blockages.
• Reconnect the wand, plug in the vacuum, and turn on the power.
• If the brushroll indicator light on the floor nozzle is green, the blockage has been successfully cleared. If the
light is still red, please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own.
If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the following steps to
restart:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters. See Emptying the Dust Cup and Cleaning Filters sections.
3. Check for blockages in wand, floor nozzle, handheld vacuum, inlet openings, and accessories.
4. Reassemble the entire vacuum and ensure all parts click into place.
5. Allow unit to cool for a minimum of 60 minutes.
6. Plug in vacuum and turn it on.
Vacuum is making a loud noise.
If you vacuum up a hard or sharp object or notice a noise change while vacuuming, check for blockages or
objects caught behind the brushroll. See Checking for Blockages section for more information.
Handheld vacuum is warm.
Due to the strong suction power of the vacuum, it is normal for the area around the filter exhaust to become
warm during and after use. Turn off the vacuum and wait 10 minutes for it to cool down. If it still feels warm,
clean the pre-motor and post-motor filters. See Maintenance section for filter cleaning instructions.
MAINTENANCE
FLOOR NOZZLE MAINTENANCE
Remove any debris or hair wrap carefully with your hands or scissors.
Check the
Debris Intake
and clear away any dirt or blockages. To close the debris intake, press down on
both sides until it clicks into place.