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sharkclean .e u
0800 862 0453
WARRANTY TERMS
AND CONDITIONS
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are
so confident about the quality of our products that we give you an additional manufacturer’s warranty of up
to five years upon registration with Shark. Offer valid only in United Kingdom and Republic of Ireland. These
terms and conditions relate to our manufacturer’s warranty only – your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our warranty. They do not affect your
statutory rights or the obligations of your retailer and your contract with them.
Shark
®
Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs
to work properly for as long as possible. The guarantee it comes with is an important consideration - and
reflects how much confidence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline
(0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put
straight through to a Shark representative. You’ll also find online support at sharkclean.eu
How do I register my extended Shark guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit sharkclean.eu/uk/register-guarantee
IMPORTANT
• Both the 12 months and the extended 4 years guarantee will only cover your product from the
date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your
receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt
may invalidate your guarantee.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. You can also
receive tips and advice on how to get the best out of your Shark vacuum and hear the latest news about new
Shark
®
technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed
for a total of five years. (12 months plus an extended warranty of 4 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark
guarantee is in addition to your legal rights as a consumer.
What is not covered by the free Shark guarantee?
• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt, batteries etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or
handling of the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied
with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark Genuine Components.
• Faulty installation (except where installed by Shark).
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the warranty has elapsed. In this case please contact
our free phone customer service help line and ask about our out warranty program, on 0800 862 0453.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum.
You’ll find a full range of Shark spares, replacement parts and accessories for all Shark machines at
sharkclean.eu. Please remember that using non-Shark spares invalidates your guarantee.
TROUBLESHOOTING GUIDE
Vacuum is not picking up debris� No suction or light suction�
(Refer to Maintenance section for more information�)
•
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the
filters before reinstalling in the vacuum.
•
Dust cup may be full; empty dust cup.
•
Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
•
Remove any string, carpet fibres, or hair that may be wrapped around the brushroll.
Vacuum lifts area rugs�
•
Turn off unit to disengage the brushroll.
•
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
•
To minimise suction, slide Suction Control toward MIN. See the Suction Control section for
more information.
Brushroll and/or Soft Roller does not spin or the Brushroll Indicator Light turns red�
•
If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft Roller have
stopped spinning. Immediately turn off and unplug vacuum. Check hose, hose connections,
nozzle, and accessories for blockages. Clear any blockages, then plug in vacuum and press
Power/Surface Selector.
•
If Brushroll Indicator Light on the floor nozzle is green, the blockage has been successfully
cleared. If the light is still red, please contact Customer Service on 0800 862 0453.
•
If nozzle headlights are flashing, this means the brushroll lid is not completely closed. Turn
off and unplug the vacuum. Ensure the brushroll garage is locked by inserting the tabs on
the lid into the slots, then pressing down on both sides of the lid until it clicks into place.
•
With the power on, recline the handle, which will automatically turn on the brushrolls.
Brushroll Garage will not close�
•
Make sure the Soft Roller was reinserted correctly and press down firmly on both sides of the
garage until you hear it click into place.
Vacuum turns off on its own or Brushroll Indicator Light flashes red�
•
This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats,
the thermostat will automatically turn the suction motor off. Perform the following steps to
restart the thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
6. Restart the unit in either the Hard Floor or Carpet setting.
Note:
If vacuum still does not start, contact Customer Service on 0800 862 0453.
