14
FAULT OBSERVED
PROBABLE CAUSES
TROUBLESHOOTING
The motor does
not work.
No electricity
supply.
• Check the control
switch.
• Check the electrical
connections.
• Check the power
source.
The motor works
but there is no
incoming water
for flushing.
The inlet pipe filter
is clogged.
Clean the filter.
The water inlet
pipe is pinched.
Check the pipes.
The through-hull
valve is closed.
Check the through-hull
valve.
The pump is
unprimed.
• Check the pump
and the flexible blade
turbine.
• If necessary change
the turbine.
The water injection
nozzle /check
valve is clogged.
• Check the water
injection nozzle.
• Check the check valve.
The switch is
incorrectly wired
up.
Check the connection
of the cables.
The motor works
but there is no
discharge.
The outlet is
clogged.
Dismantle and clean the
outlet.
The outlet is too
high.
• Change the outlet
• Check and position
the pipe routing.
The through-hull
valve is closed.
Check the through-hull
valve.
There is no water
in the bowl.
Add water to the bowl.
The switch is
wrongly wired up.
Check the connection
of the cables.
The motor runs
with a rattling
noise.
A hard foreign
body has fallen
into the bowl.
• Cut the power supply
to the motor.
• Close the through-hull
valves.
• Remove the motor
unit.
• Use a hook to remove
all matter that could
interfere with the
rotation of the shredder.
• Use a tool to rotate
the turbine in both
directions until it turns
freely.
• Reconnect the power
supply to the motor
and press the «Pump
out» key to check
the operation of the
appliance.
• Re-open the through-
hull valves.
• If the macerator is still
jammed we advise you
to contact our service
department who will be
able to advise you or
direct you to one of our
service stations nearest
to your area.
8. LIMITED WARRANTY
2 Year Warranty from Date of Purchase
A. GENERAL
Subject to the terms and conditions set out in this document,
SFA-SANIFLO INC., hereafter designated as the Company,
guarantees the consumer to repair or exchange any product
or any of its components (at the discretion of SFA Saniflo
Inc) which proves to be defective.
NOTE:
•
First (1st) year
: will
only
cover “exchanges” starting from
the date of purchase.
•
Second (2nd) year
: will
only
cover “repairs” or will provide
“replacement parts” at
no charge
for the
remainder
of
product’s warranty period.
B. TERMS AND CONDITIONS
1. The product
must
be installed and used as per instructions
supplied and indicated in the product manuals. This is not
limited to but includes the product:
•
not be subjected
to any
negligence
, accident or exposure
to “harmful” products or substances.
•
installed in strict accordance
with local state or provincial
electrical
and
plumbing codes
.
2. The alleged
defect
or
fault
must
be reported
either to
the product installer or the company within the warranty
coverage period.
3. The warranty coverage period
is valid
for two (
2
) years
from date of purchase.
C. PART OR PRODUCT EXCHANGE/REPLACEMENT
All
requests
require
a
R
eturn
G
oods
A
uthorization number
(RGA#) or CAS#
prior to any
repair
or
exchange
, otherwise
the warranty
claim
or
request
may be denied
.
D. LIMITATIONS
1. Fill & flush valves are covered as per the
O
riginal
E
quipment
M
anufacturers (OEM) warranty
only
.
2. Vitreous china is covered
only
for factory “defects” for a
period of one (
1
) year from date of purchase.
3. The following are
not
covered under warranty and the
costs ($) are the responsibility of the end-user (customer):
• Disconnection and reconnection of product (i.e. labor
charges) by customer or plumber.
• Cleaning & packaging of product.
Customer responsibilities and requirements on for returning
product(s), will be discussed, and explained by the SFA
A
fter
S
ales
R
ep (ASR) at time of phone call.
4. Subject to the Terms and Conditions above, in
no event
shall the company be liable for any
special
,
incidental
, or
consequential damage
,
loss
, or
injury
of whatsoever, nature
or kind arising from or associated with the product or any
component thereof.
• Refer to section “
F
” for more details and information on
warranty coverage exemptions.
5. This warranty is
transferable
only
when the product remains
at the same premises as where it was installed initially when
purchased.
E. EXTENDED WA 1
For the extended warranty, the following products terms and
conditions
must
be met:
• The product must be
registered
“online” by filling out the
registration form,
•
A “
P
roof
o
f
P
urchase” (POP) is required to be submitted.
- a valid copy of the sales receipt will need to be uploaded
to the SFA website.
NOTE: The product registration for the warranty must be
submitted within the first (
1
st
) year from date of purchase.
F. WARRANTY COVERAGE EXEMPTIONS
Subject to the “exemptions” section indicated below, SFA
Saniflo Inc. will provide
all
replacement parts as necessary
free of charge
, to remedy any such defects.
EXEMPTIONS
:
DISREGARDING
ANY OF THE FOLLOWING
MAY DAMAGE
THE PRODUCT AND
VOID
YOUR WARRANTY.
• Do
NOT
discharge any acids, alkaloids, solvents painting,
paint strippers, food waste, plastic bags, metal such as nails,
hairpins, wood, building materials, kitty litter or anything that
could halt or damage or corrode the unit.
EN-US