16
Trouble Shooting Q & A
Trouble
Possible Reason
Solution
Power cord is not
properly hooked up.
Check the power cord
connection.
No picture, no
audio
The receiver is not
powered on.
Press the POWER key (button
2) to turn on the receiver.
The number of
channels stored is
limited.
Please press the AUTO (button
22) or MANUAL (button 23) key
to perform channels scanning.
Signal Quality Level
of certain TV
channels is too low.
Please use active antenna
instead of the attached passive
antenna for better reception
quality.
The number of
DVBT channels is
not as many as
expected.
Some TV channels
are not in service
locally.
Check with your local service
providers.
Antenna is not
properly connected.
Please check the connection of
the antenna.
Inappropriate
antennas (incorrect
receiving band,
limited antenna gain,
etc) are used.
Use right antenna for better
reception quality.
Signal quality level is
low in the area.
Please use active antenna
instead of the attached passive
antenna for better reception
quality
All of the
channels show
“No Signal” or
Mosaic tiles
appear on the
display
No DVBT service is
provided in the area.
Check with your local service
providers.
The voice volume is
tuned too low.
Press the Volume up (button
17) key to increase the volume.
Video is good,
but no audio out
The audio output is
muted.
Press the MUTE (button 13)
key again to restore normal
audio output.
The insulator film of a
new remote is not
pulled.
Pull out the insulator film before
you start to use a new remote
control.
Remote Control
is not working
The battery is empty.
Please replace the battery with
a new one.