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11.0 Returning products for repair or replacement
Please contact a Setra application engineer (800-257-3872, 978-263-1400) before returning
unit for repair to review information relative to your application. Many times only minor field
adjustments may be necessary. If a return is required please call 1-800-257-3872 or email
[email protected] to obtain an RMA number before sending unit(s) back to us. Once an RMA
number has been assigned to you, please send the package back to the below address.
Setra Systems, Inc.
159 Swanson Road
Boxborough, MA 01719-1304
Attn: RMA #
To download return form, please visit Setra’s service page.
To assure prompt handling, please make sure the RMA number is on the outside of the box and
a copy of the service request from is included in the shipment. If applicable, include a copy of
the PO for return in the shipment.
NOTES:
Please remove any pressure fittings and plumbing that you have installed and enclose any
required mating electrical connectors and wiring diagrams.
Allow approximately 3 weeks after receipt at Setra for the repair and return of the unit. Non-
warranty repairs will not be made without customer approval and a purchase order to cover
repair chargers.
11.1 Calibration Services
Setra maintains a complete calibrations facility that is traceable to the National Institute of
Standards and Technology (NIST). If you would like to recalibrate or recertify your Setra product,
please call our Customer Service Department at 800-257-3872 (978-263-1400) for scheduling.
