Step 7: Troubleshooting
29
Doc 6001536, Rev C
SYMPTOM
CHECK
REFER TO PAGE
2 amp @ 28VDC maximum PCB rating per
door.
Relay is rated for 5 amp contact @ 30VDC or
250VAC. Do not exceed 50% of contact
rating.
Door Output Rating (Door
strike)
No internal voltage supplied; terminal hook
directly to relay contacts only.
Check reader wiring.
No reader LED
The four unused reader wires cannot short
together or ground to shield. Shorting will
cause erratic behavior.
100 milliamps @ 12VDC.
-
The Local Alarm Plus (+) terminal supplies
12VDC.
-
Local Alarm terminal rating
The negative (-) terminal will sink up to 100
milliamps.
-
Manually turning off alarm
produces “
Unable to run
Command – Door Forced
Open
” in Transaction Monitor.
In Config Doors\Door Properties: turn off
Contacts Used and Request to Exit Used.
-
Check Door status wiring.
Alarm ON
If termination of EMWin occurs during
download: Turn Alarm ON then Turn Alarm
OFF.
-
Configure Door
Description
does not match
Door Names
In
Config. Wizard
, re-assign doors after
Door
Name
change.
-
EMWin windows open in odd
sizes.
Set
Default Windows Sizes
: Size odd window
to desired size and in top menu run
\Database\Organize Database.
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Daylight Saving Time
did not
automatically update.
After
Daylight Saving Time changes,
download data to the EMC. EMC time is not
adjusted until a download.
-
Reader LED ON but door
does not unlock.
Check Reader Configuration. At
\Host\Config.Door\Readers, check that
reader controls the correct door.
Note:
Two readers can be attached to a
single door. This flexibility is for Entry/Exit.
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