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Sensi Touch 2 smart thermostat | MANUAL OPERATION GUIDE
Why isn’t my heating/cooling turning on?
Just Installed Thermostat
• Ensure there is power to your HVAC system and there is no error code
on your control board, indicating a system issue.
― If there is an error code or no power to your system, contact an HVAC professional to service your equipment.
• Reset breakers.
• Secure wire connections.
― If you pull on a wire, it does not come out. Make sure the wire is all the way down
and seated in the thermostat terminals. If you aren’t sure, push the paddle down and
pull the wire out. Then try to push it back into the terminal for a better fit.
• Ensure the thermostat is wired correctly by following the instructions in the Sensi app.
― You can also try to reinstall your original thermostat to make sure there is not an HVAC system issue
that is preventing the system from coming on. If your heating/cooling doesn’t come on with the original
thermostat, then you may need to contact a professional technician to service your equipment.
Installed Thermostat Previously, Was Working Fine
• Ensure there is power to your HVAC system and there is no error code
on your control board, indicating a system issue.
― If there is an error code or no power to your system, contact an HVAC professional to service your equipment.
• Reset breakers.
• Reset thermostat.
― Use the Factory Reset button in the About Thermostat menu to reset your Touch 2.
• Ensure the thermostat is wired correctly by following the instructions in the Sensi app.
― You can also try to reinstall your original thermostat to make sure there is not an HVAC system issue
that is preventing the system from coming on. If your heating/cooling doesn’t come on with the original
thermostat, then you may need to contact a professional technician to service your equipment.
• Ensure the thermostat is configured correctly for your HVAC system.
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Learn more about how to do this on our support site.
TROUBLESHOOTING
